Terms and Conditions

PLATFORM USER MANUAL AND CONTRACTUAL TERMS AND CONDITIONS FOR
USERS AND WALLET OWNERS

Legal regime under which TESORA SPA operates

This agreement (the ‘Contract’) is for customers who decide to access the TESORA platform and use the centralised wallet for managing digital assets.

Tesora SpA is incorporated in Italy and duly registered with the OAM (Organismo Agenti e Mediatori Creditizi, or Credit Agents and Brokers Organisation) in the ‘digital currency operators’ section. It operates under the YOUR ADN brand and through the digital platforms www.youradn.com and the related apps registered as YOUR ADN on Apple iOS and Google Play Android.

In carrying out its activities, Tesora SpA complies with the following regulations:

REGULATION (EU) 2023/1114 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 31 May 2023 on markets in crypto-assets and amending Regulations (EU) No 1093/2010 and (EU) No 1095/2010 and Directives 2013/36/EU and (EU) 2019/1937 – hereinafter referred to as MiCAr

In particular, MiCAR regulates the issuance, trading and provision of services on three types of crypto-assets: i) asset-referenced tokens (ARTs), defined as crypto-assets that aim to maintain a stable value by referring to another value or right or a combination of the two, including one or more official currencies; ii) e-money tokens (EMTs), defined as crypto-assets that aim to maintain a stable value by referring to the value of a single official currency; and iii) so-called “other than” crypto-assets, a category that includes crypto-assets other than ARTs and EMTs; this category also includes “utility tokens”, i.e. crypto-assets intended solely to provide access to a good or service provided by its issuer. MiCAr does not apply to crypto-assets that can be classified as financial instruments or other products already regulated in the Union. Furthermore, MiCAr does not apply to NFTs (non-fungible tokens).

From 30 June 2024, Titles III and IV of MiCAr, which regulate the public offering and admission to trading of ARTs and EMTs, shall apply.

Tesora has initiated the preliminary stages of submitting its application to Consob, as required by the MiCAr Regulation approved by the European Parliament, which applies to all companies wishing to continue operating as CASPs in order to provide the services for which they will obtain authorisation. The deadline for this process is set at 31 December 2025 for the submission of the application by Tesora SpA. In order to maintain transparency towards customers who have a wallet with Tesora SpA, we will promptly inform them of the stages of the authorisation process for the services it is requesting from the Authority.

This is a contract between you (the customer) and each of the companies listed below:

References in this Agreement to ‘YOURADN’, ‘we’, ‘our’, or ‘us’ refer to TESORA SpA, which uses the ‘YOURADN’ trademark as a commercial brand for the services provided and described in these regulations, and references to “you” or ‘your’ refer to the person with whom YOURADN enters into this Agreement and who accepts the terms and conditions contained in these regulations by using the wallet.

By registering through the account opening application process via the www.youradn.com platform or any of our associated websites, application programming interfaces (APIs) or mobile applications (collectively, the ‘Site’) for the use of wallets that enable access to and use of digital assets, you agree that you have read, understood and accepted all the terms and conditions contained in this Agreement, as well as our Privacy Policy and Cookie Policy.

We refer to Electronic Money Services, Digital Currency Services and Additional Services (all collectively referred to below as the ‘YOURADN Services’) which can be accessed via the platform operated by YOURADN (the ‘YOURADN Platform’), including the online platform accessible via the Website or at any location that may be prescribed by YOURADN from time to time. Each of the YOURADN Services is provided by Tesora SpA, as indicated in clause 2 below.

You should be aware that the risk of loss when trading or holding digital currencies can be high. As with any asset, the value of digital currencies can go up or down, and there may be a substantial risk that you could lose money by buying, selling, holding, or investing in digital currencies. You should carefully consider whether trading or holding digital currencies is suitable for you in light of your financial circumstances.

CONTRACTING PARTIES

This is a contract between you (the customer) and each of the companies listed below:
1- Tesora SpA (“Tesora”), a joint-stock company incorporated in Italy and registered with the OAM (Organismo Agenti e Mediatori) Authority, with licence no. PSV2, as a VASP, qualifying that it is in the process of applying to Consob and Banca Italia in accordance with the provisions of the MiCAr regulation for certain services that require express authorisation from 1 January 2026;

1. ELIGIBILITY

To be eligible to use any of the YOURADN Services, you must be at least 18 years old and reside in a country where the relevant YOURADN Services are accessible. Please note that not all YOURADN Services are available in all countries. The list of YOURADN Services accessible by country is available at www.youradn.com.

2. SERVICES

2.1 Electronic money services

The following services (the ‘Electronic Money Services’) may be provided through:

A hosted digital wallet (“Electronic Money Wallet”) that allows the user to store the chosen electronic money, denominated in fiat currency (“Electronic Money”); and
Certain payment services that allow the user to send and receive electronic money (as indicated below)
Electronic money (fiat currency) may be held in a wallet dedicated solely to electronic money in the chosen currency, and may only be transferred from a bank account held in the name of the beneficial owner of the wallet.

2.2 Digital currency services

The following services (the ‘Digital Currency Services’) may be provided by YOURADN:

One or more hosted digital currency wallets (the “Digital Currency Wallets”) that enable the user to store, track, transfer and manage balances of certain supported digital currencies such as Bitcoin or Ethereum (collectively, “Digital Currency” or “Digital Currencies”); and
A digital currency exchange service that allows the user to obtain prices for purchases and sales of digital currencies and (subject to certain restrictions) to make such purchases or sales on the Site (the ‘Digital Currency Exchange Service’).

Unlike electronic money services, digital currency services are regulated in accordance with the European MiCAR (Markets in Crypto-Assets Regulation) regulation approved by the Italian Government and supervised by CONSOB and Banca Italia, including by extension the European Community’s ESMA body.

YOURADN is not a financial services provider. YOURADN is an authorised operator in crypto assets. YOURADN is based in Italy and provides its services from there.

IMPORTANT NOTE: YOURADN does not provide financial services. YOURADN offers sales, conversion, transfer and deposit services for crypto assets in compliance with the European MiCAR regulation.

2.3 Fees

The user agrees to be responsible for the payment of all fees. A complete list of fees for YOURADN Services, subject to change from time to time, is available on the Website on the pages entitled ‘prices and fees ANNEX 4’, which shall form part of this agreement.

3. ACCOUNT SETUP

3.1 Registering your YOURADN account

To use YOURADN Services, you must activate the request to open an account to access the services offered by YOURADN by selecting the ‘request an account’ link. In the ‘request an account’ section, you will need to provide your personal details, including your first name, surname, postal address, email address and contact telephone number, and you will need to tick the box to accept the terms of this Agreement and the privacy policy.

During the procedure to request the opening of an account with YOURADN, it will be mandatory to submit the following documents:

NATURAL PERSON

Identity card Front
Identity card Back
Copy tax code
Proof of residence no older than 30 days (we accept electricity, gas, water bills, or bank statements)

LEGAL ENTITY

Atto costitutivo della società
Company Articles of Association
Certificate from the public register of companies (not older than 30 days)
Administrator’s identity card Front
Identity card Back of the administrator
Copy of the administrator’s tax code
Proof of residence no older than 30 days (we accept electricity, gas, water bills, or bank statements) from the administrator

The documents are necessary for YOURADN to perform the KYC procedure for natural persons, or KYB for legal entities (even if paper documentation is submitted through a Financial Advisor).

The Compliance Department will carry out the checks required by law and may request further information before completing the registration process and activating the account. At YOURADN’s sole discretion, it may limit or activate services partially or restrict them to certain services, excluding others on the basis of the information received, without having to justify its reasons to the end user.

By using a YOURADN Account, you agree and represent that you will use the YOURADN Services only for yourself and not on behalf of any third party, unless you have obtained prior approval from YOURADN in accordance with Sections 3.2 and 4.10 of this Agreement. Each customer may only register one YOURADN account. You are fully responsible for all activities that occur under your YOURADN Account. We may, at our sole discretion, refuse to open a YOURADN account for you, or suspend or close any YOURADN account (including, without limitation, duplicate accounts) or suspend or terminate trading of specific Digital Currency in your account. It is at YOURADN’s sole discretion to close or suspend your account or wallets, or wallets that we believe are attributable to you and managed by third parties.

3.2 Access by third parties

If, to the extent permitted by Section 4.10, you expressly authorise a Regulated Third Party at an Authority to access or connect to your YOURADN Account through the Regulated Third Party’s product or service or through the Site, the user acknowledges that granting permission to a Regulated Third Party to take specific actions on their behalf does not relieve the user of any of their responsibilities under this Agreement. The user is fully responsible for all acts or omissions of any Regulated Third Party with access to their YOURADN account, and any action by such Regulated Third Party shall be deemed an action authorised by the user. Furthermore, you acknowledge and agree that you will not hold YOURADN liable and will indemnify YOURADN from any liability arising from, or related to, any activity or omission carried out by any Regulated Third Party with access to your account.

IMPORTANT NOTE: You may modify or remove the permissions you have granted to a Regulated Third Party in relation to your YOURADN account at any time via the settings on the Website or by sending a written request to administration@youradn.com.

3.3 Identity verification

You agree to provide us with the information we request (which we may request at any time we deem necessary) for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud or any other financial crime, including as set out in ANNEX 2 (Verification Procedures and Limits), and to allow us to keep a record of such information. You will need to complete certain verification procedures before you can start using the YOURADN Services and access specific YOURADN Services, including certain transfers of Electronic Money and Digital Currency, and the limits that apply to your use of the YOURADN Services may be modified as a result of the information collected on an ongoing basis.

The information we request may include, but is not limited to, personal information such as name, residential address, telephone number, email address, date of birth, taxpayer identification number, government identification number, bank account information (such as bank name, account type, routing number, and account number), network status, customer type, customer role, billing type, mobile device identifiers (e.g., international mobile subscriber identity and international mobile operator identity), and other subscriber details, and any other information that YOURADN is required to collect from time to time under applicable law.

You may also be required to undergo Enhanced Due Diligence (see Section 6.2 below), in which YOURADN may request that you submit additional information about yourself or your business, provide relevant records, and arrange meetings with YOURADN staff so that YOURADN can, among other things, establish the source of your wealth and the source of funds for any transactions made during your use of the YOURADN Services.

By providing us with this or any other information that may be requested, you confirm that the information is true, accurate and complete and that you have not concealed any information that may affect YOURADN’s assessment of you for the purposes of registering for a YOURADN account or providing YOURADN Services. You agree to promptly notify YOURADN in writing and provide YOURADN with information regarding any changes in circumstances that may cause the information provided to be false, inaccurate or incomplete, and you further agree to provide any additional documents, records and information as requested by YOURADN and/or applicable law. We will process this information in accordance with Section 11 (Data Protection).

IMPORTANT NOTE: You authorise us to carry out investigations, either directly or through third parties, that we deem necessary to verify your identity or protect you and/or us from fraud or other financial crimes, and to take any action we deem reasonably necessary based on the results of such investigations. When we carry out these checks, you acknowledge and agree that your personal information may be disclosed to credit reference agencies and fraud or financial crime prevention agencies, and that these agencies may respond fully to our requests. This is only an identity check and should not have any negative effect on your credit rating. In addition, we may ask you to wait for a certain period of time after completing a transaction before allowing you to use additional YOURADN Services and/or before allowing you to make transactions above certain volume limits.

4. ELECTRONIC MONEY SERVICES – EUR-USD-CHF WALLET, etc.

4.1 Loading

You can load funds into your electronic money wallet account (fiat wallet) using bank transfer (or other payment methods available on the Site for your location), and your electronic money wallet will display the loaded funds once they are received. Funds can be loaded manually or as part of a recurring transaction that you have set up on your YOURADN Wallet (see Section 5.12 below for more details). You can only load your own funds, from your own account and not from any other person’s account with a different name, or funds held jointly with third parties or family members. When funds are loaded into the electronic money wallet, you will be issued with electronic money by YOURADN representing the funds you have loaded. The electronic money wallet will not be protected by the Deposit Guarantee Scheme or the Investor Compensation Scheme. YOURADN will only hold funds received from users in a designated custody account at a regulated financial institution. Electronic money held in an electronic money wallet will not earn any interest. Your electronic money wallet may contain electronic money in different currencies, and we will display the electronic money balance for each currency you hold.

4.2 Purchase or sale of digital currency

You can purchase the supported Digital Currency using the Electronic Money credited to your fiat currency wallet. To make a digital currency transaction using electronic money, you must follow the relevant instructions on the Website. A digital currency transaction using electronic money must normally be settled no later than one working day after receipt of the instructions (subject to verification and control by Compliance). You authorise us to debit electronic money from your fiat currency wallet. Although we will endeavour to deliver digital currency to you as soon as possible, electronic money may be debited from your fiat currency wallet before the digital currency is delivered to your digital currency wallet. You may sell Digital Currency in exchange for Electronic Money. You authorise us to debit your digital currency wallet and credit your electronic money wallet with the relevant amount of electronic money.

You may process the sale of a specific cryptocurrency or token that necessarily requires a buyer within the system to make a payment in fiat currency or other digital currency for the purchase. The User declares that they are aware that the sale of digital assets, utility tokens, stable utility tokens, cryptocurrencies, etc., does not result in the immediate receipt of the sale price in fiat currency, and is aware that YOURADN operates solely as an intermediary platform for purchase/sale orders without bearing any responsibility for the successful outcome of the transaction in the event of non-payment by the buyer. For this reason, the User hereby exempts YOURADN and Tesora SpA from any loss or potential damage caused by the non-collection of the consideration for the sale of their digital asset.

IMPORTANT: The YOURADN platform will cancel the transaction and return the tokens previously put up for sale to the deposit after 90 days of non-payment following the execution of the digital asset sale order by the User.

4.3 Receipt of instructions

If we receive instructions from you to purchase digital currency using electronic money on a non-business day or after 4.30 p.m. Rome time on a business day, we may treat those instructions as if they were received by us on the next business day.

4.3.1 Automatic payment

Depending on the type of smart contract (smart contract white paper), the tokens purchased may have an automatic conversion function enabled on pre-set dates and for pre-defined amounts. This function allows for the automatic conversion of tokens into fiat currency based on the token’s smart contract. You have the option to disable or enable this automatic conversion function at your discretion. Each time this function is activated or deactivated, it shall take effect 60 days after the last change. Excluding automatic conversion, tokens that undergo a lock-up period alternating with periods of free conversion of certain quantities of tokens owned will be available in the corresponding wallet, where you can convert or transfer them to the fiat currency wallet.

IMPORTANT NOTE: the conversion of tokens to fiat currency in your wallet, in the case of autopay exclusion, will only take place if processed by you on the Website. Similarly, requests to send the electronic currency available in your wallet in fiat currency must only be made by you by processing the instructions directly on the Website, indicating a bank account held in your name. NO TRANSFERS WILL BE MADE FROM YOUR WALLET IN FIAT CURRENCY TO A BANK ACCOUNT IN THE NAME OF ANYONE OTHER THAN THE WALLET HOLDER.

4.4 Revocation

When you provide us with instructions to carry out a digital currency transaction using electronic money, you cannot revoke your consent to that digital currency transaction unless the digital currency transaction takes place on an agreed future date, for example if you have set up future transactions (see Section 5.11 below for more details). In the case of a future transaction, you may revoke your consent until the end of the business day preceding the date on which the future transaction will take place. To revoke your consent to a future transaction, follow the instructions on the Website.

4.5 Unsuccessful payments

If a payment to load funds into your electronic money wallet is unsuccessful, you authorise YOURADN, at its sole discretion, to cancel any related digital currency transactions and to debit other payment methods, including balances in YOURADN or other linked accounts, for any amount necessary to complete the digital currency transactions in question. You are responsible for maintaining an adequate balance and/or sufficient credit limits in order to avoid overdrafts or similar fees charged by your payment service provider.

4.6 Account Information

You will be able to view your electronic money wallet balance and transaction history using the Site, including (i) the amount (and currency) of each digital currency purchase, (ii) a reference to identify the payer and/or payee (as applicable), (iii) any fees charged (including a breakdown of fees), (iv) where there has been a currency exchange, the exchange rate and the amount (in the new currency) after the exchange (where you are the payer) or the amount (in the original currency) before the exchange (where you are the payee), and (v) the date of debit or credit of each digital currency purchase (as applicable).

4.7 Redemption of electronic money

You may redeem all or part of any electronic money held in your wallet in fiat currency at any time by selecting the relevant option on the Website and following the instructions. Unless otherwise agreed, the funds will be transferred to the bank account you have registered with us. In the event of termination of this Agreement, we will redeem any remaining electronic money in your wallet into fiat currency and attempt to transfer the funds to the bank account you have registered with us. Before redeeming electronic currency from your fiat currency wallet, we may conduct checks to prevent fraud, money laundering, terrorist financing and other financial crimes as required by applicable law. This may mean that you are prevented from or delayed in withdrawing electronic fiat currency until such checks are completed to our reasonable satisfaction in order to comply with our regulatory requirements.

4.8 Unauthorised and incorrect transactions

Where a purchase of digital currency and/or redemption of electronic money is initiated from your wallet using your credentials, we will assume that you have authorised such transaction, unless you notify us otherwise..

If you believe that a transaction has been made using your wallet without your authorisation (“unauthorised transaction”), or if you have reason to believe that a transaction has been executed incorrectly or is incomplete (“incorrect transaction”), you must contact us as soon as possible. In any case, no later than 48 hours after the unauthorised transaction or incorrect transaction.

It is important to regularly check your wallet balance and transaction history to ensure that any unauthorised or incorrect transactions are identified and notified to us as soon as possible. We are not liable for any claims for unauthorised or incorrect transactions unless you have notified us in accordance with this Section 4.8, in which case Section 4.9 below sets out our respective liabilities. As further described in Section 4.9 below, we are not liable for any claims for unauthorised transactions or incorrect transactions if you have acted fraudulently, intentionally or negligently resulting in unauthorised transactions or incorrect transactions.

Durante qualsiasi indagine su qualsiasi transazione non autorizzata o transazione errata effettiva o potenziale, ci riserviamo il diritto di sospendere il tuo wallet YOURADN per evitare ulteriori perdite.

4.9 Rights to reimbursement

1. Unauthorised transactions – fiat wallet.

If an unauthorised transaction occurs in your wallet as a result of an error on our part, we will refund the amount of that transaction no later than 48 hours after becoming aware of the unauthorised transaction by restoring your wallet to the state it would have been in if the unauthorised transaction had not taken place. In general, you will not be liable for any losses incurred after you have notified us of the unauthorised transaction. You will be liable for any losses incurred in connection with an unauthorised transaction in your fiat currency wallet resulting from the use of lost or stolen credentials (e.g. when you have not kept your YOURADN wallet login details secure) or if you are fraudulent, or intentionally or negligently fail to fulfil your obligations under this Security and Custody Agreement regarding your wallet access codes, or if you have intentionally or negligently provided your wallet access codes to third parties.

2. Incorrect transactions – fiat currency wallets.
Where an incorrect transaction is made to your YOURADN fiat currency wallet as a result of an error on our part, we will refund the amount of that transaction without undue delay and restore your YOURADN wallet to the state it would have been in had the incorrect transaction not taken place. We will also pay any fees for which we are responsible and any interest you can prove you had to pay as a result of any incorrect transaction.

4.10 Appointment of regulated third parties

The user may, as set out in Section 3.2, appoint third parties appropriately authorised to access their YOURADN wallet (‘regulated third parties’). If you do so, you should be aware that by virtue of such access, the regulated third party may access your transactional and other data and/or initiate transfers from your wallet without your further consent. You will be responsible for any actions taken by regulated third parties on your YOURADN account, as further set out in Section 3.2 above. We reserve the right to refuse access to any regulated third party, as set out in Section 4.11 below.

4.11 Refusal to deal with regulated third parties

We may refuse access to regulated third parties for objectively justified and duly demonstrated reasons if there is evidence of fraudulent use of the YOURADN wallet, money laundering, terrorist financing, fraud or any other financial crime, and as required by applicable law.

In such cases, unless prohibited by applicable law, we will inform you that access by such regulated third party has been denied and the reasons for our decision. Access will be granted once the reasons for the denial have been resolved.

4.12 Consent

By opening a YOURADN account, you give your explicit consent to the provision of services related to the maintenance and management of your fiat and crypto wallet. You may revoke this consent at any time by closing your YOURADN account. For the avoidance of doubt, this consent does not relate to our processing of your personal information or your rights under and in accordance with data protection laws and regulations. Please refer to Section 11 (data protection) below and our privacy policy for information on how we process your personal data and your rights in relation to this.

5. DIGITAL CURRENCY SERVICES

5.1 General.

The user’s crypto wallet allows them to send digital currency, request, receive and store digital currency from other users or third parties outside the YOURADN platform, providing instructions through the Site (each such transaction is a ‘digital currency transaction’).

The digital currency exchange service allows you to purchase digital currency on the YOURADN platform using:

Electronic money from your fiat wallet held in YOURADN (EUR-USD-CHF);
Currency issued by the central bank (EUR-USD-CHF) supported by YOURADN;
Other types of digital currency in YOURADN’s crypto wallet;

Other types of digital currency in the crypto wallet Conversely, when you sell digital currency on the YOURADN platform, you can choose to receive: from YOURADN;

Fiat currency in your fiat wallet held in YOURADN;
Currency issued by the central bank (EUR-USD-CHF) supported by YOURADN;
Other types of digital currency in your crypto wallet.

YOURADN facilitates and enables the purchase and sale of digital currency between its customers on the YOURADN platform.

In the case of centralised tokens listed on the YOURADN platform that are subject to lock-up periods, they may be held by YOURADN on behalf of the issuer and released under the conditions set out in the smart contract. Depending on the case, the tokens may be visible in the user’s crypto wallet but not available for use. If the tokens are visible but not available, it means that ownership of those tokens has not yet been transferred to the destination wallet. Ownership will become effective when the lock-up period specified in the smart contract expires.

5.2 Fiat currency transactions (not using the fiat wallet)

You can purchase supported digital currency by linking a valid payment method to your crypto wallet. You authorise us to debit the funds using the selected payment methods to complete the purchase. The digital currency will be delivered after the fiat money sent and used to purchase the digital currency has been credited to our accounts.

You may sell digital currency in exchange for fiat currency (such as EUR, USD, CHF) supported by YOURADN. In such circumstances, you authorise us to perform the necessary operations in the respective wallets (fiat wallet and crypto wallet).

5.3 Fulfilment of transactions

We will make every reasonable effort to fulfil all digital currency purchases, but in some circumstances we may be unable to do so. In such cases, we will notify you and seek your approval to retry the purchase at the current exchange rate. YOURADN may, at its sole discretion, unilaterally refuse to execute the purchase of the requested digital currency.

5.4 Availability of payment methods

The availability of a payment method depends on a number of factors, including your location, the identification information you have provided us with, and restrictions imposed by third-party payment providers. Even if you are asked to make a payment by bank transfer, the methods may vary depending on the jurisdiction from which you are sending the money and the originating bank. In any case, it is prohibited to send money to a fiat wallet from a bank account that is not in the name of the destination wallet holder.

5.5 Conversion fees

Each purchase or sale of digital currency is subject to a fee (“conversion fee”). The applicable conversion fee will be displayed on the Site prior to each transaction and is indicated on each receipt we issue to you. We may change our conversion fees at any time. We will not process a transaction if the conversion fee and any other associated fees would, together, exceed the value of the transaction. A complete list of YOURADN fees is available on our ‘price and fee disclosure’ page.

5.6 Exchange rates

Each purchase or sale of digital currency is also subject to the exchange rate for the transaction being executed. The exchange rate indicates the price of a given supported digital currency in fiat currency as quoted on the Site. The exchange rate also shows the value between different digital currencies.

You acknowledge that the exchange rate for the purchase price may not be the same as the exchange rate for the sale price at any given time and that we may add a margin or ‘spread’ to the quoted exchange rate. We do not guarantee that you will be able to buy/sell your digital currency on the open market at any particular price or at any particular time.

5.7 Commission Fee

By clicking on the ‘buy’ or ‘sell’ button on the Site, you authorise YOURADN to initiate the transaction at the quoted purchase price or sale price and accept any associated conversion fees, exchange fees and any other fees.

You cannot cancel or modify any transaction marked as complete or pending. If your payment fails or your payment method has insufficient funds, you authorise us, at our sole discretion, to cancel the transaction or charge other payment methods, including balances in your fiat wallet and/or crypto wallet, by withdrawing the amount necessary to complete the transaction. You are responsible for maintaining an adequate balance and/or sufficient credit limits in order to avoid overdrafts, insufficient funds, or similar fees charged by your payment service provider. YOURADN reserves the right to suspend access to YOURADN Services until such insufficient payment is resolved.

5.8 Digital currency transactions

We will process digital currency transactions in accordance with the instructions we receive from you. You must verify all transaction information before sending us your instructions. Digital currency transactions cannot be cancelled once they have been transmitted to the relevant digital currency network. If you initiate a digital currency transaction by entering the recipient’s email address or mobile phone number, and the recipient does not have an existing YOURADN account, we will invite the recipient to open a YOURADN account. If the recipient does not open a YOURADN account within 30 days, we will return the relevant digital currency to your crypto wallet.

We may charge network fees (“mining fees”) to process a digital currency transaction on your behalf. We will calculate the miner fees at our discretion, although we will always inform you of the mining fees at the same time or before you authorise the digital currency transaction. When you or a third party sends Digital Currency to a YOURADN Digital Currency Wallet from an external wallet not hosted on YOURADN, the person initiating the transaction is solely responsible for the proper execution of the transaction, which may include, among other things, paying the miner fees for the transaction to be successfully completed. Failure to pay miner fees may result in the transaction remaining pending beyond YOURADN’s control, and we are not responsible for any delays or losses incurred as a result of an error in initiating the transaction and have no obligation to assist in correcting such transactions. Once a digital currency transaction has been executed, confirmation of that transaction is confirmed by the network to which it belongs. Therefore, the digital currency transaction will not be included in the wallet balance until the transaction remains pending awaiting confirmation by the network.

IMPORTANT NOTE: We may also refuse to process or even decide to cancel any digital currency transaction that is still in the process of being credited if we believe that there are offences that would lead us to do so, such as money laundering, terrorist financing, fraud or any other financial crime, as established by law.

5.9 Supported digital currencies

Our digital currency services are only available in relation to digital currencies supported by YOURADN (“supported digital currencies”), and this may change from time to time.

Under no circumstances should you attempt to use your digital currency wallet to store, send, request or receive digital currencies that we do not support. We assume no responsibility in connection with any attempt to use the digital currency wallet for digital currencies that we do not support. You acknowledge and agree that YOURADN assumes no responsibility for any unsupported assets sent to your YOURADN wallet. If you have any questions about which currencies we currently support, please visit www.youradn.com.

5.10 Discontinuation of support for a digital currency

YOURADN may, at its sole discretion, discontinue support for any digital currency. YOURADN will provide you with at least 60 days’ notice (unless a shorter period is required by applicable law or regulatory authority) via email to the address associated with your YOURADN account to announce the end of such relationship. If you do not sell or send such digital currency outside the platform during this period, YOURADN reserves the right to withdraw such digital currencies from your account and credit your YOURADN account with the market value of a supported digital currency or your fiat wallet with the value of electronic money at our sole discretion.

5.11 Centralised tokens

YOURADN has no obligation to purchase or convert tokens issued by an unregulated issuer and listed on the platform into fiat currency at its discretion. Users who own such tokens fully accept the terms of use imposed by the issuer and exempt YOURADN from any liability for the inability to exchange or sell the tokens held in their wallet.

5.12 Recurring transactions in digital currency

If you set up a recurring digital currency purchase (future transaction), you authorise us to initiate recurring electronic payments in accordance with the selected digital currency transaction and the corresponding payment method, including direct debits or credits to your linked bank account. Your future transactions will occur in identical, periodic instalments, based on your selection of the period (e.g., daily, weekly, monthly), until you or YOURADN cancels the future transaction. If you select a bank account as the payment method for a future transaction and that transaction falls on a weekend or public holiday in the location of the relevant bank, or after the bank’s business hours, the credit or debit will be executed on the next business day, although digital currency fees will apply at the time of the regularly scheduled transaction. If your bank is unable to process any payment to YOURADN, we will notify you of the cancellation of the transaction and may use remedies set forth in this Agreement to recover any amount owed to YOURADN. This authorisation will remain in effect until you cancel or modify it through your account settings.

5.13 Additional protocols excluded

Unless specifically announced on the Site or through a public statement officially issued by YOURADN, supported digital currencies exclude all other protocols and/or features that integrate or interact with the supported digital currency. This exclusion includes, but is not limited to: metacoins, colored coins, side chains or other protocols, derivative tokens or coins, protocol forks or other features, staking, protocol governance, and/or any smart contract functionality that may integrate or interact with a supported digital currency (collectively, “supplemental protocols”).

In the event that the user uses such protocols, he/she releases YOURADN from any liability in the event of losses.

5.14 How digital currency protocols work

We do not own or control the underlying software protocols that govern the operation of the digital currencies supported on our platform. Generally, the underlying protocols are open source and anyone can use, copy, modify, and distribute them.

We assume no responsibility for the operation of the underlying protocols and cannot guarantee the functionality or security of network operations. You acknowledge and accept the risk that the software protocols underlying any digital currency you hold in your wallet may change. In particular, the underlying protocols are likely to be subject to sudden changes in operating rules (including “FORKs”). Such material operational changes may materially impact the availability, value, functionality, and/or name of the Digital Currency stored in your Digital Currency Wallet. YOURADN does not control the timing and characteristics of these operational changes. It is your responsibility to inform yourself of upcoming operational changes and should carefully consider any publicly available information and information that may be provided by YOURADN when determining whether to continue transacting in the affected Digital Currency using your YOURADN account. In the event of such operational changes, YOURADN reserves the right to take measures necessary to protect the safety and security of the assets held on the YOURADN Platform, including temporarily suspending operations for the affected digital currencies and other necessary measures; YOURADN will make every effort to inform you of its response to any material operational changes; however, such changes are beyond YOURADN’s control and may occur without notice. You agree that YOURADN has no responsibility for any changes or modifications to these digital currencies.

5.15 Delays in the storage and transmission of digital currency

YOURADN securely stores digital currency private keys in a combination of online and offline storage. Our security protocols may delay the initiation or crediting of a digital currency transaction.

5.16 Third-party payments

We have no control over or responsibility for the delivery, quality, safety, legality, or any other aspect of any goods or services you may purchase or receive from, sell, or transfer to third parties, including other users of digital currency services. We are not responsible for ensuring that any third-party buyer or seller with whom you transact completes the transaction or is authorized to do so. If you encounter a problem with goods or services purchased from, or sold to, any third party using digital currency transferred using the Digital Currency Services, or if you have a dispute with such third party, you must resolve the dispute directly with that third party. If you believe the third party has acted fraudulently, misleadingly, or inappropriately, you can notify YOURADN support at legal@youradn.com so we can evaluate the appropriate course of action, at our discretion.

5.17 Digital currency title

All digital currencies held in your wallet are assets held by YOURADN for safekeeping. Among other things, this means:

Ownership of the Digital Currency will remain with you at all times and will not be transferred to any YOURADN company. As the owner of the Digital Currency in your Digital Currency Wallet, you assume all risks of loss of such Digital Currency. No YOURADN company will have any liability for fluctuations in the fiat currency value of the Digital Currency held in your Digital Currency Wallet.
None of the Digital Currencies in your Digital Currency Wallet are owned by, or should or may be lent to, YOURADN; YOURADN does not represent or treat the assets in your Digital Currency Wallets as belonging to YOURADN. YOURADN cannot grant a security interest in the Digital Currency held in your Digital Currency Wallet. Except as required by court order, or except as provided herein, YOURADN will not sell, transfer, lend, mortgage, or otherwise dispose of the Digital Currency in your Digital Currency Wallet unless instructed by you or compelled by a court of competent jurisdiction to do so.
You control the digital currencies held in your digital currency wallet. At any time, subject to outages, downtime, and other applicable policies, you can withdraw your digital currency by sending it to a different blockchain address controlled by you or a third party.
To more securely hold customer digital currency, YOURADN may use shared blockchain addresses, controlled by a third party that has agreements with YOURADN, to hold digital currencies held on behalf of customers and/or held on behalf of YOURADN. Customer digital currency is separated from YOURADN’s digital currency or funds through separate accounting entries for customer and customer accounts. Notwithstanding the foregoing, YOURADN will have no obligation to use different blockchain addresses to store digital currencies owned by you. YOURADN has no obligation to issue replacement digital currency in the event that any digital currency, password, or private key is lost, stolen, malfunctions, destroyed, or inaccessible.

5.18 Negotiation

YOURADN does not provide trading services.

6. LIMITS OF TRANSACTIONS AND STRENGTHENED DUE DILIGENCE

6.1 Transaction limits

Use of all YOURADN Services is subject to a limit, expressed in EUR, USD, or other fiat or digital currency. These limits apply to transactions or transfers within a given period. Please see APPENDIX 2 (Verification Procedures and Limits) for further details. YOURADN reserves the right to change the applicable limits as deemed necessary in its sole discretion.

6.2 Enhanced Due Diligence

We may ask you to submit additional information about yourself or your business, provide additional documentation, and schedule a meeting with YOURADN staff if you wish to increase your limits (“enhanced due diligence”). We reserve the right to charge you fees and commissions associated with such Enhanced Due Diligence, and will inform you of such fees in advance to give you the opportunity to decide whether to proceed with your request to increase your limits. At our discretion, we may refuse to increase your limits, or we may lower your limits at a later date, even if you have completed the enhanced due diligence.

7. SUSPENSION, TERMINATION AND CANCELLATION

7.1 Suspension, termination and cancellation

We can:

Refuse to complete, or put on hold, block, or cancel a transaction you have authorized (even after the funds have been debited from your YOURADN account),
Suspend, limit or terminate access to any or all of YOURADN’s services and/or
Deactivate or delete your YOURADN account immediately for any reason, including, but not limited to, if:
1. We reasonably believe that we are required to do so in order to protect our reputation;
2. We are, in our reasonable opinion, required to do so by law, regulation, or by order of any court or other authority to which we are subject in any jurisdiction;
3. We reasonably suspect that you are acting in violation of this Agreement;
4. We reasonably suspect that you have violated our “Conduct Policy” or our “Prohibited Use of Certain Activities of Our Systems Policy” (as set forth in SCHEDULE 1);
5. We have concerns that a transaction is incorrect or the security of your YOURADN account, or we suspect that the YOURADN Services are being used in a fraudulent or unauthorized manner;
6. We suspect money laundering, terrorist financing, fraud or any other financial crime;
7. Your use of your YOURADN account is subject to any pending litigation, investigation, or government proceeding and/or we perceive an increased risk of legal non-compliance; and/or
8. You take any action that might circumvent our controls, such as opening multiple YOURADN accounts or abusing promotions we may offer from time to time.

We may also refuse to complete or block or cancel a transaction you have authorized if there is insufficient e-money in your e-money wallet and/or insufficient digital currency in your digital currency wallet to cover the transaction and (where applicable) the associated fees at the time we receive notification of the transaction, or if your credit or debit card or any other valid payment method linked to your YOURADN account or digital currency is declined.

7.2

If we refuse to complete a transaction and/or suspend, limit or terminate your YOURADN account and/or terminate your use of the YOURADN Services, we will provide you (unless it is illegal for us to do so) with notice of our actions without having an obligation to specify the reasons for the refusal, suspension or termination.

IMPORTANT NOTE: We may suspend, limit, or terminate your access to any or all OF THE YOURADN Services and/or deactivate or delete your YOURADN account, without reason, giving you 48 hours notice. You acknowledge and agree that our decision to take certain actions, including restricting access, suspending, or terminating your YOURADN account, may be based on confidential criteria that are essential to our risk management and security protocols. You agree that YOURADN is under no obligation to disclose details of its risk and safety management procedures.

7.2 consequences of termination or suspension

Upon termination of this Agreement for any reason, unless prohibited by applicable law or any court or other order to which YOURADN is subject in any jurisdiction, you are granted:

give information to YOURADN on how to transfer the digital currency in the wallet
remains conditioned to the unquestionable judgment of YOURADN whether or not to proceed to the directions requested by the user after the termination of this Agreement.

8. RESPONSIBLE’

8.1 Release of YOURADN

In the event of a dispute with one or more users of the YOURADN Services, you agree that neither we nor our affiliates or service providers, nor any of our respective officers, directors, agents, joint ventures, employees and representatives, shall be liable for any claims, demands and damages (actual and consequential, direct or indirect) of any kind or nature arising out of or in any way connected with such disputes.

8.2 Compensation

You agree to indemnify us, our affiliates and service providers, and each of our, or them, respective officers, directors, agents, employees, and representatives, in connection with any costs (including legal fees and any fines, fees, or penalties imposed by any regulatory authority) that have been reasonably incurred in connection with any claim, demand, or damage arising out of or related to your breach and/or to our application of this Agreement (including, without limitation, your violation of our “Behavior Policy” or our “Prohibited Use of YOURADN Account Activities Policy” or your violation of any laws, rules or regulations or the rights of third parties.

8.3 Limitations of liability

YOURADN’s aggregate total liability to you for any individual claims or related series of claims for losses, costs, liabilities or expenses that you may incur arising out of, or in connection with, any breach by YOURADN of this Agreement shall be limited to a maximum aggregate value of the combined value of the digital currency and electronic money on deposit in the Electronic Money Portfolio and the Digital Currency Portfolio at the time of yourADN’s related breach. Where we are considering a specific claim relating to a specific transaction, this sum will be further limited to the purchase/sale amount (as applicable) of the disputed transaction.

8.4 Limitation of loss

In addition to the limit of liability, set forth in Section 8.3 “Liability Limitations” above, in no event shall we, our affiliates or service providers, or any of our or their respective officers, directors, agents, employees or representatives, be liable for any of the following types of loss or damage arising out of or in connection with this Agreement or otherwise:

any loss of profits or loss of expected revenues or gains, including any loss of expected trading profits and/or any actual or hypothetical trading loss, direct or indirect, even if we are informed or knew or should have known of the possibility thereof. This means, by way of example only (and without limiting the scope of the preceding sentence), that if the user claims that we have not properly processed a digital currency transaction, damages are limited to no more than the combined value of the supported digital currency and electronic money in question in the transaction and that it is not possible to recover for any “loss” of expected trading profits or any actual trading losses incurred as a result of the failure to buy or sell the digital currency;
any loss or damage to reputation or goodwill; any loss of business or opportunity, customers or contracts; any loss or waste of overhead, management or other staff time; or any other loss of actual or anticipated income or savings, direct or indirect, even if we are informed or knew or should have known of the possibility thereof;
any loss of use of hardware, software or data and/or any corruption of the data; including, but not limited to, any loss or damage resulting from or relating to any inaccuracy, defect or omission of digital currency price data; any error or delay in the transmission of such data; and/or any interruption of such data; and
any loss or damage of any kind that does not arise directly from our breach of this Agreement (whether or not you are able to prove such loss or damage).

8.5 Applicable law

The limitation of liability in this Section 8 (liability) is subject to all obligations we have under applicable law and regulations under Italian law, including our obligation to exercise reasonable care and competence in our provision of the YOURADN Services. Nothing in this Agreement shall limit our liability arising out of our fraud or fraudulent misrepresentation, gross negligence, deliberate misconduct, for death or personal injury arising out of the negligence of us or our subcontractors.

8.6 No guarantee

THE YOURADN Services, the YOURADN platform, and the Site are provided “as is” and “as available”, with no further promises from us regarding the availability of the YOURADN Services. In particular, we provide no implied warranty of title, marketability, fitness for a particular purpose. We make no promise that access to the Site, any of the YOURADN Services or any of the materials contained therein will be continuous, uninterrupted, timely or error-free. We make no representations about the accuracy, order, timeliness, or completeness of the historical digital currency price data available on the Site. Any material, information, view, opinion, projection or estimate presented through the Site is made available by YOURADN for informational purposes only and is subject to change without notice. You must make your own assessment of the relevance, timeliness, accuracy, adequacy, commercial value, completeness and reliability of the materials, information, viewing opinion, projection or estimate provided on the Site and/or the Site. Accordingly, YOURADN makes no warranties and no liability is accepted by YOURADN for any losses arising directly or indirectly from acting on any materials, information, views, opinions, projections or estimates provided or made available through the Site. The YOURADN Services, the YOURADN Platform, and the Site are not intended to provide specific investment, tax, or legal advice or make recommendations about the suitability of any investment or product for a particular investor. You should seek your independent financial, legal, regulatory, tax, or other advice before making an investment in the investments or products. If you choose not to seek advice from a relevant advisor, you need to consider whether the investment or product is right for you. We will make every reasonable effort to ensure that digital currency transactions, debit and credit requests involving digital currency wallets, e-money wallets, bank accounts, credit and debit cards are processed in a timely manner, but YOURADN makes no representations or warranties regarding the amount of time required to complete the processing, which depends on many factors beyond our control. We will make every reasonable effort to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issues are processed in a timely manner, but we make no representations or warranties regarding the amount of time required to complete the processing, which depends on many factors beyond our control. Except for the express representations set forth in this Agreement, you acknowledge and agree that you have not relied on any other representations or understandings, whether written or oral, in connection with your use of and access to the services and the YOURADN Site.

8.7 No liability in case of violation

We are not liable for any breach of the Agreement, including delay, failure to perform or interruption of service, where they arise directly or indirectly from abnormal and unforeseeable circumstances beyond our control, the consequences of which would have been inevitable despite all adverse effects, nor are we liable where the breach is due to the application of mandatory legal rules

9. AVAILABLE’ AND SITE ACCURACY

9.1 Access and availability

Access to YOURADN Services may become degraded or unavailable during periods of significant volatility or volume. This may result in limitations on access to your YOURADN account or YOURADN Services, including the inability to initiate or complete transactions, and may also lead to delays in support response times:

while we strive to provide you with excellent service, we do not warrant that the Site or other YOURADN Services will be available without interruption and we do not warrant that any order will be executed, accepted, registered or remain open or that your YOURADN account will be accessible; and
Please note that customer support response times may be delayed, even during periods of significant volatility or volume, particularly due to non-trust and security concerns.

Under no circumstances will YOURADN be liable for any alleged damages resulting from service interruptions, transaction processing delays, or lack of timely response from YOURADN customer support.

9.2 Accuracy of the Website

While we intend to provide accurate and timely information about the Site, the Site (including, without limitation, the Content (as defined below)) may not always be entirely accurate, complete, or up-to-date and may also include technical inaccuracies or typographical errors. In an effort to continue to provide as complete and accurate information as possible, the information may, to the extent permitted by applicable law, be modified or updated from time to time without notice, including, but not limited to, information relating to our policies, products and services. Accordingly, you must verify all information before relying on it, and all decisions based on the information contained on the Site are the sole responsibility of you and we will have no responsibility for such decisions. Links to third-party materials (including, but not limited to, any websites) may be provided for convenience, but are not controlled by us. You acknowledge and agree that we are not responsible for any aspect of the information, content or services contained in such third-party materials accessible or linked by the Site.

10. CUSTOMER FEEDBACK, QUESTIONS, COMPLAINTS AND DISPUTE RESOLUTION

10.1 Contact YOURADN

If you have any feedback, questions or complaints, please contact us through our “contacts” webpage or the online chat on the site. When contacting us, please provide us with your name, email address, and any other information we may need to identify you, trace your YOURADN account, and the transaction you have feedback, questions, or complaints about.

10.2 Complaints

In the event of a dispute with YOURADN, you agree to contact our support team in the first instance to attempt to resolve such dispute. If we are unable to resolve the dispute through our support team, you and we agree to use the complaints procedure set out in this Section 10.2. You agree to use this process prior to commencing any action as set forth in Section 10.4. If you do not follow the procedures in this Section 10.2 before taking an action under Section 10.4, we will have the right to ask the competent court/authority to dismiss your action/application until you complete the following steps:

In the case of a complaint that has not been resolved through your contact with YOURADN support, please use our complaint form to indicate the cause of your complaint, how you would like us to resolve the complaint, and any other information you deem relevant. The complaint form can be found on YOURADN’s support pages, customerservice@youradn.com. or can be requested from YOURADN customer support through the online chat on the Site’s front end. We will confirm receipt of the complaint form upon receipt. A manager of YOURADN who handles customer complaints (an “Officer”) will consider your complaint. The Official will consider your complaint without prejudice based on the information you have provided and any information provided by YOURADN. Within 30 business days of receiving the complaint, the Official will address all points raised in the complaint by sending you an email, in which the Official:

will offer to resolve your complaint in the required manner;
take a decision to refuse the complaint and state the reasons for the refusal; or
offer to resolve the complaint with an alternative solution.

In certain circumstances, if the Official is unable to respond to your complaint within 30 working days, the Official will send you (unless prohibited by applicable law) a waiting response stating the reasons for a delay in responding to your complaint and specifying the time limit within which the Official will respond to your complaint (which will be no later than 30 working days from receipt of your complaint). Any offer of resolution made to you will become binding on us only if accepted by you. An offer of resolution will not constitute any admission by us of any wrongdoing or liability with respect to the subject matter of the complaint.

10.3

If we were unable to resolve the complaint through the Section 10.2 complaint process above, you may escalate the complaint through the Section 10.4A dispute processes as outlined below.

10.4

Both you and we agree not to initiate any of the dispute processes set forth in 10.4A below until the claims process set forth in Section 10.2 has been completed, preventing either party from seeking relief in any court of the competent jurisdiction.

Complaints or disputes arising out of or in connection with this agreement or the provision of the YOURADN Services, the YOURADN Platform or the Site, which cannot be resolved through the complaints procedure set out in Previous Section 10.2, you undertake to resolve them by arbitration according to the Rules of the Milan Arbitration Chamber, by a single Arbitrator appointed in accordance with these Rules.

11. DATA PROTECTION

11.1 Personal data

You acknowledge that we may process personal data in relation to you (if you are an individual) and personal data that you have provided to us (or in the future provide to us) in relation to your employees and other associates, or other individuals (if you are not an individual), in relation to this Agreement or the YOURADN Services. We will process this personal data in accordance with the Privacy Policy that will form part of this Agreement. Accordingly, the user declares and warrants that:

the disclosure to us of any personal data relating to persons other than you has been or will be made in accordance with all applicable data protection and data privacy laws, and such data is accurate, up-to-date and relevant when disclosed;
before providing us with such personal data, you acknowledge that you have read and understood our Privacy Policy a copy of which is available on the Site; and
you will promptly read that policy and provide updated copies of the Privacy Policy to, or redirect to a Web page containing the updated Privacy Policy any individual whose personal data you have provided to us.

12. SAFETY

12.1 Password security

To access YOURADN Services, you will be asked to create or provided with security details, including a username and password. You are responsible for keeping the electronic device you use to access YOURADN Services secure and for maintaining adequate security and control of all security details used to access YOURADN Services. This includes taking all reasonable measures to prevent the loss, theft, or misuse of such electronic device and ensuring that such electronic device is encrypted and password-protected. Any loss or compromise of your electronic device or security details may result in unauthorized access to your YOURADN account by third parties and the loss or theft of electronic money, digital currency, and/or funds held in your YOURADN account and any associated accounts, including linked bank accounts and credit cards. You must keep your security details secure at all times. For example, you should not write them down or otherwise make them visible to others. You should never allow remote access or share your computer and/or screen with anyone else when you are logged in to your YOURADN account. YOURADN will never ask you for your ID, password, or two-factor authentication codes, or ask you to share your screen or otherwise attempt to access your computer or account. You should not provide your information to third parties for the purpose of remotely accessing your account unless specifically authorized in accordance with Sections 3.2 and 4.10. Always log in to your YOURADN account through the Site to review any transactions or requested actions if you are unsure of the authenticity of any communication or notice. We assume no liability for any losses you may incur due to the compromise of your account login credentials due to failure to comply with the requirements set forth in this Section 12.1.

12.2 Authentication and verification

To access YOURADN Services, users are required to provide an email address and create a password. YOURADN offers two-factor authentication via a user’s mobile device (SMS) or a supported Time-based One Time Password application. A verified phone number is required to enable two-factor authentication via SMS. Users are responsible for keeping the electronic devices used to access YOURADN Services secure and for maintaining adequate security and control of all security details used to access YOURADN Services. This includes taking all reasonable measures to prevent the loss, theft, or misuse of such electronic devices and ensuring that such electronic devices are password-protected. Any loss or compromise of personal electronic devices or security details may result in unauthorized access to a user’s YOURADN Account by third parties and the loss or theft of electronic money, digital currency, and/or funds held in the user’s YOURADN Account, as well as the misuse of any associated accounts, including linked bank accounts and credit/debit cards.

12.3 Security breach

If you suspect that your YOURADN account or any of your security details have been compromised, or if you become aware of any fraud or attempted fraud, or any other security incident (including a cybersecurity attack) affecting you and/or YOURADN, you must notify:

legal@youradn.com describing the details of the violation
continue to provide accurate and up-to-date information for the duration of the security breach; and
You must take all steps reasonably necessary to mitigate, address, or report any security breach.

12.4 Security and protection of your computer and devices

YOURADN is not responsible for any damage or disruption caused by computer viruses or other malicious code that may affect your computer or other equipment, or by phishing, spoofing, or other attacks. We recommend regular use of reliable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should exercise caution when reviewing messages purporting to be from us.

13. GENERAL

13.1 User compliance with applicable law

You agree to comply with all applicable laws, regulations, and licensing requirements (including, without limitation, data privacy laws and anti-money laundering and counter-terrorist financing laws) in your use of the YOURADN Services, the YOURADN Platform, and the Site.

13.2 Limited License

We grant you a limited, non-exclusive, non-transferable license, subject to the terms of this Agreement, to access and use the Site and its content, materials, and information (collectively, the “Content”) solely for approved purposes as permitted by us from time to time. Any other use of the Site or the Content is expressly prohibited, and all other right, title, and interest in and to the Site or the Content is the exclusive property of YOURADN and its licensors. You agree not to copy, transmit, distribute, sell, license, reverse engineer, modify, publish, participate in the transfer or sale, create derivative works from, or in any other way exploit any Content, in whole or in part.

YOURADN and all logos related to YOURADN Services or displayed on the Site are trademarks of YOURADN or its licensors. You may not copy, imitate, or use them without our prior written consent.

13.3 Prohibited and Conditional Use

In connection with your use of the YOURADN Services and interactions with other users and third parties, you agree to comply with the “Prohibited Use, Prohibited Activities, and Conditional Use Policy” as set forth in SCHEDULE 1. Nothing contained herein should be construed as granting, by implication, estoppel, or otherwise, any license or right for electronic money or digital currency to be used for any illegal, fraudulent, unethical, or unauthorized purpose or to promote or facilitate any illegal, fraudulent, unethical, or unauthorized activity. We reserve the right at all times to monitor, review, preserve, and/or disclose any information as necessary to satisfy any applicable law, regulation, sanctions program, legal process, or governmental request.

13.4 Export controls and sanctions

Your use of the YOURADN Services and the Site is subject to international export controls and economic sanctions requirements. By sending, receiving, purchasing, selling, exchanging, or storing digital currency through the Site or YOURADN Services, you agree to comply with these requirements. You may not purchase digital currency or use any YOURADN Services through the Site if:

you are located in, under the control of, or a national or resident of Cuba, Iran, North Korea, Sudan, or Syria or any other country subject to U.S. embargo, United Nations sanctions, the European Union or United Kingdom financial sanctions regimes, or if you are a person on economic sanctions lists published from time to time by authorities; or
You intend to provide any acquired or stored digital currency or electronic money or YOURADN Services to a Sanctioned Country (or to a national or resident of a Sanctioned Country) or to a Sanctioned Person.

13.5 Changes

We will notify you of any changes to the YOURADN Services Agreement by email at least two months in advance. In such circumstances, you will be deemed to have accepted the change unless you notify us otherwise before the change takes effect and continue to use the YOURADN Services. If you do not agree to the change, you must let us know, and the Agreement will terminate at the end of the two-month notice period. You may also terminate the Agreement immediately and free of charge, effective any time before the expiry of the two-month notice period. We may make all other changes to the Agreement (including in relation to any other YOURADN Services) by posting the revised Agreement on the Site or emailing it to you, indicating when the revised Agreement becomes effective. While we will try to provide you with advance notice where possible, where legally possible, we may indicate that the revised Agreement will take effect immediately. If you do not agree to such changes, you should close your YOURADN Account and stop using the YOURADN Services. You agree that any notification of changes in the manner described above will constitute sufficient notice to you, and your continued access and/or use of the YOURADN Services and/or the Site will constitute your affirmative acknowledgment of the changes and will be deemed acceptance of the revised Agreement. Copies of the most current version of the Agreement will be made available on the Site at all times.

13.6 Relationship between the parties

Nothing contained in this Agreement shall be deemed or intended to be deemed, nor shall cause, either you or YOURADN to be treated as partners or joint venturers, or treated as the agent of the other.

13.7 Privacy of others

If you receive information about another user through YOURADN Services, you must keep the information confidential and use it only in connection with YOURADN Services. You may not disclose or distribute a user’s information to third parties or use the information except as reasonably necessary to execute a transaction and other reasonably ancillary functions such as support, reconciliation, and accounting, unless you have the user’s express consent to do so. You may not send unsolicited communications to another user through YOURADN Services.

13.8 Contact information

You are responsible for maintaining your contact information (including your email address and phone number) in your YOURADN profile up to date in order to receive any notices we may send you (including notices of actual or suspected security breaches). Please see ATTACHMENT 3 for more details on how we will communicate with you.

13.9 Taxes

It is your sole responsibility to determine whether, and to what extent, any taxes apply to any transactions you conduct through the YOURADN Services and to withhold, collect, report, and remit the appropriate amount of taxes to the appropriate tax authorities. Your transaction history is available through your YOURADN account.

13.10 Unclaimed Property

If we hold e-money or digital currency on your behalf and are unable to contact you and have no record of your use of YOURADN Services for several years, applicable law may require us to report the e-money or digital currency as unclaimed property to authorities in certain jurisdictions. We will attempt to locate you at the address listed in our records, but if we are unable to do so, we may be required to surrender such e-money or digital currency to authorities in certain jurisdictions as unclaimed property. We reserve the right to deduct a dormancy fee or other administrative charges from such unclaimed funds, as permitted by applicable law.

13.11 Death of the account holder

For security reasons, if we receive legal documentation confirming your death or other information that leads us to believe you are deceased, we will freeze your YOURADN account. During this period, no transactions can be completed until: (i) your designated executor/trustee has opened a new YOURADN account or notified YOURADN of another account in their name, as further described below, and the entirety of your YOURADN account has been transferred to that new account, or (ii) we have received satisfactory proof that you are not deceased. If we have reason to believe you may be deceased but do not have satisfactory proof of your death, you authorize us to make any inquiries, directly or through third parties, that we deem necessary to determine whether you are deceased. Upon our receipt of satisfactory proof that you are deceased, the executor/trustee you have designated in a valid will or similar testamentary document will be required to open a new YOURADN account or notify YOURADN of an existing YOURADN account in their name, allowing us to transfer the funds in your account to theirs. If you have not designated an executor/trustee, we reserve the right to (i) treat as executor/trustee any person entitled to inherit your YOURADN account, as determined by us upon receipt and review of documentation we, in our sole and absolute discretion, deem necessary or appropriate, including (but not limited to) a will or similar document, or (ii) seek an order designating an executor/trustee from a court having competent jurisdiction over your estate. If we determine, in our sole and absolute discretion, that there is uncertainty regarding the validity of the executor/trustee designation, we reserve the right to seek an order resolving such issue from a court of competent jurisdiction before taking any action relating to your YOURADN account. Pursuant to the foregoing, unless the designated executor/trustee already holds a YOURADN account (in which case they may still be required to undergo additional identity verification procedures), the opening of a new YOURADN account by a designated executor/trustee is mandatory upon the death of a YOURADN account holder, and you hereby agree that your executor/trustee will be required to open a new account and provide the information required under Section 3 of this Agreement in order to gain access to the contents of their YOURADN account.

13.12 Entire Agreement

This Agreement (including the documents incorporated by reference herein) comprises the entire agreement between you and YOURADN relating to the subject matter hereof, and supersedes any prior discussions, agreements and understandings of any kind (including, but not limited to, any prior versions of this Agreement) and of any nature between you and YOURADN.

13.13 Interpretation

The section titles in this Agreement are for convenience only and will not govern the meaning or interpretation of any provision of this Agreement.

13.14 Transfer and assignment

This Agreement is personal to you, and you may not transfer or assign your rights, licenses, interests, and/or obligations to anyone else. We may transfer or assign our licenses, rights, interests, and/or obligations at any time, including as part of a merger, acquisition, or other corporate reorganization involving YOURADN, provided that such transfer or assignment does not materially affect the quality of the YOURADN Services you receive. Subject to the foregoing, this Agreement will be binding upon and will inure to the benefit of the parties, their successors, and permitted assigns. You reserve the right to terminate this Agreement with immediate effect in the event we transfer and/or assign this Agreement.

13.15 Third party guarantees

You may not pledge the electronic coins or digital currency deposited in your YOURADN account to third parties unless you have obtained our prior written approval.

13.16 Invalidity

If any provision of this Agreement is held invalid or unenforceable under any applicable law, the validity of any other provision will not be affected. If any provision is held unenforceable, the unenforceable provision will be severed and the remaining provisions will be enforced.

13.17 Enforcing our rights

We may not always strictly enforce our rights under this Agreement. If we choose not to enforce our rights at any time, this is a temporary measure and we may strictly enforce our rights again at any time thereafter.

13.18 Language

This Agreement and any information or notices you or we provide must be in Italian. Any translation of this Agreement or other documents is provided for your convenience only and may not accurately represent the information in the original Italian language. In the event of any inconsistencies, the Italian language version of this Agreement or other documents will prevail.

13.19 Change of control

In the event that YOURADN is acquired or merged with a third-party entity, we reserve the right, under any of these circumstances, to transfer or assign the information we have collected from you and our relationship with you (including this Agreement) as part of such merger, acquisition, sale, or other change of control.

13.20 Duration of the provisions

All provisions of this Agreement that by their nature extend beyond the expiration or termination of this Agreement, including, without limitation, Sections relating to suspension or termination, cancellation of your YOURADN Account, debts owed to YOURADN, general use of the YOURADN Platform or Site, disputes with YOURADN, and general provisions will continue to be binding and operate after the termination or expiration of this Agreement.

13.21 Applicable law and competent court

This Agreement and the relationship between us will be governed by Italian law and any dispute will be subject to the Rules of the Milan Arbitration Chamber.

ANNEX 1: PROHIBITED USE, PROHIBITED BUSINESSES AND CONDITIONAL USE

Prohibited use

Your YOURADN account may not be used for any of the activities outlined below. The examples listed below are illustrative and not exhaustive. If you are unsure whether your use of the YOURADN Services or the YOURADN Platform constitutes a “Prohibited Use,” or have questions about how these requirements apply to you, please submit a support request to info@youradn.com.

By opening a YOURADN Account, you represent and warrant that you will not use your YOURADN Account, the YOURADN Services, and/or the YOURADN Platform to do any of the following:

Illegal Activity: Activity that would violate or contribute to the violation of any law, statute, ordinance, regulation, or sanctions program administered in the countries in which YOURADN conducts business, including, but not limited to, the regulatory regimes administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (“OFAC”), or that would involve the proceeds of any illicit activity; publishing, distributing, or disseminating any unlawful material or information.
Illegal activity: actions that impose an unreasonable or disproportionately large load on our infrastructure or interfere with, intercept, or expropriate any system, data, or information; transmit or upload to the Site any material that contains viruses, worms, or any other harmful or disruptive programs; attempt to gain unauthorized access to the Site, other YOURADN Accounts, computer systems, or networks connected to the Site, through password mining or any other means; use another party’s YOURADN Account information to access or use the Site, except in the case of specific merchants and/or applications that are specifically authorized by a user to access his or her Account and information; or transfer your access or rights to your account to any third party, unless required by law or with the express permission of YOURADN.
Abuse other users: interfere with another individual or entity’s access to or use of any YOURADN Service; defame, abuse, extort, harass, stalk, threaten, or otherwise violate or infringe the legal rights (including, but not limited to, privacy, publicity, and intellectual property rights) of others; harvest or otherwise collect information from the Site about others, including, but not limited to, email addresses, without their consent.
Fraud: Activities intended to defraud YOURADN, YOURADN users, or any other person; providing any false, inaccurate, or misleading information to YOURADN.
Gambling: lotteries; paid auctions; sports predictions or odds; fantasy sports leagues with cash prizes; Internet gaming; contests; lotteries; games of chance.
Intellectual property infringementEngage in transactions involving items that infringe any copyright, trademark, right of publicity or privacy, or any other proprietary right under the law, including, but not limited to, the sale, distribution, or access to infringing music, films, software, or other licensed materials without the appropriate authorization of the rights holder; use of YOURADN’s intellectual property, name, or logo, including the use of YOURADN trademarks or service marks, without express consent from YOURADN or in a manner that otherwise damages YOURADN or the YOURADN brand; or any action that implies a false endorsement or affiliation with YOURADN.

Prohibited activities

In addition to the Prohibited Uses described above, the following categories of activities, business practices, and items for sale may not be engaged in using the YOURADN Services or the YOURADN Platform (“Prohibited Activities”). Most categories of Prohibited Activities are imposed by payment system network rules or the requirements of our providers or banking processors. The specific types of Use listed below are representative but not exhaustive. If you are unsure whether your use of the YOURADN Services or the YOURADN Platform involves a Prohibited Activity, or have questions about how these requirements apply to you, please contact us at info@youradn.com.

By opening a YOURADN Account, you represent and warrant that you will not use your YOURADN Account, the YOURADN Services, and/or the YOURADN Platform in connection with any of the following activities, practices, or items:

Investment and credit services: Securities brokerage; mortgage or debt relief advisory services; credit counseling or repair; real estate opportunities; investment schemes;
Limited Financial Services: Check cashing, surety bonds; collection agencies;
Intellectual Property or Proprietary Rights Infringement: Selling, distributing, or making available to third-party copyrighted music, films, software, or other licensed materials without the proper authorization of the rights holder;
Counterfeit or unauthorized goods: unauthorized sale or resale of branded or designer goods or services; sale of illegally imported or exported or stolen goods or services;
Regulated products and services: Marijuana dispensaries and related businesses; tobacco, e-cigarette, and e-liquid sales; online prescription or pharmaceutical services; age-restricted goods or services; firearms and ammunition; gunpowder and other explosives; fireworks and related goods; toxic, flammable, and radioactive materials;
Drugs and drug paraphernalia: Sale of narcotics, controlled substances, and any equipment designed for the manufacture or use of drugs, such as bongs, vaporizers, and hookahs;
Pseudo-pharmaceuticals: Pharmaceutical products and other products making health claims that have not been approved or verified by the applicable local and/or national regulatory body;
Substances intended to mimic illegal drugs: Sale of a legal substance that provides the same effect as an illegal drug (e.g., salvia, kratom);
Adult content and services: Pornography and other obscene materials (including literature, images, and other media); sites offering sexually related services such as prostitution, escorts, pay-per-view, and adult live chat features;
Multi-level marketing: pyramid schemes, network marketing, and referral marketing programs;
Unfair, predatory, or deceptive practices: Investment opportunities or other services that promise high rewards; selling or reselling a service without additional benefit to the buyer; reselling government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory toward consumers; and
High-Risk Business: Any business we believe poses high financial risk, legal liability, or violates payment system networks or banking policies.

ANNEX 2: VERIFICATION PROCEDURES AND LIMITS

YOURADN uses multi-layered systems and procedures to collect and verify information about you to protect YOURADN and the community from fraudulent users and to maintain appropriate records of YOURADN customers. Your access to one or more YOURADN Services or the YOURADN Platform and the limits imposed on your use of the YOURADN Services (including, but not limited to, daily or weekly conversion limits, deposit, withdrawal, instant purchase, digital currency wallet transfer limits, and transaction limits from a linked payment method), and any changes to such limits from time to time, may be based on the identifying information and/or proof of identity you provide to YOURADN. YOURADN may require you to provide or verify additional information, or to wait a certain period of time after completing a transaction, before allowing you to use any YOURADN Service and/or before allowing you to make transactions beyond certain volume limits. You can determine the volume limits associated with your identity verification level by visiting the “Limits” page of your account on the Site.

You can send a request to info@youradn.com to request higher limits. YOURADN will require you to undergo Enhanced Due Diligence. Additional fees may apply, and YOURADN does not guarantee that we will increase your limits.

ANNEX 3: COMMUNICATIONS

Electronic delivery of communications

You agree and consent to receive electronically all communications, agreements, documents, notices, and disclosures (collectively, “Communications”) we provide in connection with your YOURADN Account and your use of the YOURADN Services. Communications include:

terms of use and policies to which you agree (e.g., the Agreement and Privacy Policy), including any updates to those agreements or policies;
account details, history, transaction receipts, confirmations, and any other account or transaction information;
legal, regulatory, and tax disclosures or statements that we may be required to make available to you; and
responses to complaints or customer support requests submitted in connection with your YOURADN Account.

Unless otherwise specified in this Agreement, we will provide you with these Communications by posting them on the Site, sending them via email to the primary email address listed in your YOURADN Account, communicating with you via instant chat, and/or through other electronic communications such as text messages or mobile push notifications, and you agree that such Communications will constitute sufficient notice of the subject matter contained therein.

How to withdraw consent.

You may withdraw your consent to receive electronic communications by contacting us at customerservice@youradn.com. If you do not provide or withdraw your consent to receive Communications as specified, YOURADN reserves the right to immediately terminate your YOURADN Account or charge you additional fees for paper copies of Communications.

Updating information.

It is your responsibility to provide us with a true, accurate, and complete email address and contact information and to keep such information up to date. You understand and agree that if YOURADN sends you an electronic Communication but you do not receive it because the primary email address you provided is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, YOURADN will be deemed to have provided you with the Communication. You can update your information by logging into your YOURADN account and visiting your settings or by contacting our support team at info@youradn.com.

ANNEX 4. COSTS AND COMMISSIONS

Exchange operating fees

	Min	Max
Exchange operating fees	1%	5%
Token sale	1%	5%
Change token	1%	5%
Token purchase	1%	5%
Fiat Bank Transfer	1%	8%
Transfer Fiat to MyCard	0%	3%
Transfer Fiat to Card	1%	5%
Single account statement	5 €	10 €
Mail Orders(1)	5 €	20 €

The commission is added to the commission of the transaction requested via email.
The percentage applied to the transaction is assigned at the discretion of the Exchange to each transaction.
The token-to-fiat conversion rate is indicated by the exchange at the time of sale or conversion of the token.

PLATFORM USER MANUAL AND CONTRACTUAL TERMS AND CONDITIONS FORUSERS AND WALLET OWNERS

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