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Complaints, appeals, conciliation e-money

In the event that a dispute arises between the Customer and YOURADN relating to products and services PROVIDED, the Customer may submit a complaint to YOURADN by filling out the appropriate form on the site, or by sending a communication (by registered letter with return receipt, ordinary mail, email, certified email or fax) to one of the addresses indicated below:

TOGO INFINITY LTD
Customer Satisfaction & Claims Italy
Block 4 Harcourt centre, Harcourt Road 2, Dublin, Ireland, D02 HW77
Email: reclami@youradn.com
I dati personali da te forniti saranno trattati da TOGO INFINITY LTD in qualità di Titolare del trattamento, per riscontrare alla tua richiesta tramite processi parzialmente automatizzati, che prevedono sia l’intervento umano, sia anche l’utilizzo di strumenti di intelligenza artificiale.

For more information on the processing of your personal data, click here

YOURADN must respond within:

    • 60 calendar days from receipt of the complaint relating to the operations and services provided;
    • 15 working days from receipt of the complaint relating to transfer and exchange services. If, in exceptional situations, YOURADN cannot respond within this period, it will send an interim reply, indicating the reasons for the delay and specifying the deadline by which the customer will receive a definitive answer, which in any case will not exceed 35 working days.
It is important to indicate any relationship to which reference is made and to describe the dispute that occurred in the best possible way.

By clicking on the "Send Complaint" button, the personal data you provide will be processed by Tesora SPA as Data Controller, to respond to your request through partially automated processes, which involve both human intervention and the use of artificial intelligence tools. For more information on the processing of your personal data, consult or download the Privacy Policy

DEBIT CARD

Easy Payment: Important information: the payment services necessary for the furnishing of our services to you are provided by Easy Payment and Finance, E.P., S.A., (“Easy”) domiciled at Calle Leganitos 47, Planta 9ª, 28008 Madrid (Spain), with Tax Identification Number A85785905, registered in the Business Registry of Madrid, Sheet M-488476, Volume 27111. Easy is a payment institution regulated and supervised by the Bank of Spain (C/ Alcalá 48, 28014 Madrid, Spain), listed in its Special Register of Payment Institutions under number 6849.

Easy and us are independent entities and we are not an agent of Easy or act as an agent of Easy, nor do we provide any payment services in the name of or on behalf of or for the account of Easy.
The provision of the payment services by Easy is subject to the prior subscription of the Payment Services Framework Agreement by you, which can be accessed at the following links: Consumer | Business

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