In the event that a dispute arises between the Customer and YOURADN relating to products and services PROVIDED, the Customer may submit a complaint to YOURADN by filling out the appropriate form on the site, or by sending a communication (by registered letter with return receipt, ordinary mail, email, certified email or fax) to one of the addresses indicated below:
TESORA SPA
Customer Satisfaction & Claims Italy
Via NAPO TORRIANI 31 – 20124 MILANO
Email: reclami@youradn.com – indirizzo Pec: tesora_spa@legalmail.it
The personal data you provide will be processed by Tesora SpA as Data Controller, to respond to your request through partially automated processes, which involve both human intervention and the use of artificial intelligence tools.
For more information on the processing of your personal data, click here
YOURADN must respond within:
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- 60 calendar days from receipt of the complaint relating to the operations and services provided;
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- 15 working days from receipt of the complaint relating to transfer and exchange services. If, in exceptional situations, YOURADN cannot respond within this period, it will send an interim reply, indicating the reasons for the delay and specifying the deadline by which the customer will receive a definitive answer, which in any case will not exceed 35 working days.