TERMS AND CONDITIONS FOR CRYPTO-ASSET SERVICES
Index
The crypto-asset services are provided by TESORA S.p.A. with registered office in Milan via Napo Torriani 21 as a VASP qualified entity with PSV2 register number at OAM in the “Cryptocurrency Operators” section
TESORA SpA has activated the preliminary stages for the submission of the application to Consob, as required by the same MiCAr Regulation approved by the Parliament of the European Community, and which is implemented for all companies that intend to continue operating as CASP, to provide the services for which it will obtain authorization. The deadline for this process is set by 30 December 2025 for the submission of the application by TESORA SpA. In order to maintain a process of transparency towards customers who have a wallet in TESORA SpA, we will promptly inform you of the phases in which it is encountered in the authorization process of the services for which it is requesting from the Authority. On the basis of this deadline, TESORA SpA submitted the application to the CONSOB Authority on 22 December 2025, thus initiating the procedure relating to the authorisation as CASP. By submitting the application to the competent authority, TESORA SpA will be able to continue to operate without any change in the provision of crypto-asset services to customers. This operation will in any case be subject to obtaining registration in the register as a CASP no later than 30 June 2026. TESORA SpA will inform you of the evolution of the application submitted.
TERMS OF THE AGREEMENT FOR THE USE OF CRYPTO-ASSET SERVICES
THIS CONTRACT IS BASED ON THE REGULATION APPLIED FOR THE PROVISION OF CRYPTO-ASSET SERVICES MiCAr (Market in Crypto-Asset Regulation)
Below is the regulation and regulation we comply with for activities related to the services provided of crypto-assets.
REGULATION (EU) 2023/1114 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 31 May 2023 on markets in crypto-assets and amending Regulations (EU) No 1093/2010 and (EU) No 1095/2010 and Directives 2013/36/EU and (EU) 2019/1937 – hereinafter referred to as MiCAr.
In particular, MiCAr regulates the issuance, trading and provision of services on three types of crypto-assets: i) asset-referenced tokens (“ARTs”), defined as crypto-assets that aim to maintain a stable value by referring to another value or right or a combination of the two, including one or more official currencies; (ii) e-money tokens (“EMTs”), defined as crypto-assets that aim to maintain a stable value by referring to the value of a single official currency; and (iii) so-called “other than” crypto-assets, a category that includes crypto-assets other than ARTs and EMTs; This category also includes “utility tokens”, i.e. crypto-assets intended solely to provide access to a good or service provided by its issuer. MiCAr does not apply to crypto-assets that can be classified as financial instruments or as other products already regulated in the Union. In addition, MiCAr does not apply to NFTs (non-fungible tokens).
From 30 June 2024, Titles II, III, IV and V of the MiCAr are applicable, which regulate the public offering and admission to trading of ARTs and EMTs and the activity relating to CASPs (crypto-Asset Service Providers).
CONTRACTUAL PARTIES
In relation to the above, this Agreement is a contract between YOU (CLIENT) and each of the following COMPANIES :
1. TESORA SpA (“TESORA”), a joint-stock company (S.p.A.) registered in the Mercantile and Companies Register in Italy under registration number MI-2658793, with registered office at Via Napo Torriani 31, Milan, Italy, with VAT number 12395380962.
References in this Agreement to “we”, “our”, or “us” are mainly in reference to TESORA S.p.A. and the services provided by it in accordance with the provisions of the MiCAr regulation, except when we do not refer to services provided that are under the responsibility of TESORA SpA or TOGO INFINITY LTD. In this agreement you will find the description of the service indicating from time to time the responsible legal entity that provides it when different from TESORA S.p.A.. While for references to “you” or “your” are to the person with whom YOUR ADN enters into this Agreement.
By registering through the application process for an account through the www.youradn.com platform or any of our associated websites, application programming interfaces (APIs) or mobile applications, (collectively the “Site”), for the use of wallets that enable the access and use of crypto-assets and digital assets, you acknowledge that you have read, understood and agree to all of the terms and conditions contained herein Agreement, as well as our Privacy Policy and Cookie Policy and Complaints Policy.
We refer to the Electronic Money Services, Digital Currency Services and Additional Services (all collectively defined below as the “TESORA SpA Services”) that can be accessed through the platform operated by YOURADN (the “YOURADN Platform”), including the online platform accessible through the Site or at any location that may be prescribed by YOURADN from time to time. In addition, the NFT (non-fungible token) section is available to users on the YOURADN website that is not expressly indicated in the MiCAr regulation as a crypto-asset.
DISCLAIMER
You should be aware that the risk of loss when trading or holding digital currencies can be high. As with any asset, the value of digital currencies can go up as well as down, and there can be a substantial risk that you will lose money buying, selling, holding, or investing in digital currencies. You should carefully consider whether trading or holding crypto-assets is suitable for you in light of your financial condition.
Furthermore, before executing any transaction in crypto-assets, you are invited to inform yourself accurately and fully understand the risks involved in buying, holding, and managing crypto-assets. YourADN invites you to request the intervention of an expert advisor who can help you receive as much information as possible in order to be fully aware of all the risk components underlying the crypto-assets you intend to buy.
Changes to this Agreement:
We reserve the right to make any changes to the Agreement in relation to any Service offered on the YourADN platform at any time, by publishing a POPUP at the first available access advising of the publication of the changes made. The amended Agreement, where permitted by law, will be effective upon its posting on the Site or delivery (unless otherwise stated) but will not be effective retroactively. Your continued use of the YourADN Services following the posting or provision of a Modified Agreement constitutes acceptance of such Modified Agreement by you (the Customer). If you do not agree with such changes, please close your YourADN account and stop using the YourADN Services. You agree that any notice of changes in the manner set forth above will be sufficient for you and that your continued access to and/or use of the YourADN Services and/or the Site will constitute acknowledgment of the changes by you (the Customer) and will be deemed to be acceptance of the amended Agreement.
1. ELIGIBILITY
To be eligible to use any of the TESORA SpA Services, you must be at least 18 years old and reside in a country where the relevant TESORA SpA Services are accessible. Please note that not all TESORA SpA Services are available in all countries. The list of TESORA SpA Services accessible by country is available on the www.youradn.com website.
2. SERVICES
2.1 E-money services (fiat money wallet)
The following services (the “E-Money Services”) may be provided by:
A) A hosted digital wallet (“Fiat E-Money Wallet”) that allows you to store your chosen e-money, denominated in fiat currency (“E-money”); and
B) Certain payment services that allow you to send and receive electronic money (as set out below)
C) Electronic money (fiat money) can be held in the wallet dedicated only to electronic money in the chosen currency, and can only be moved from a bank account in the name of the Beneficial Owner of the wallet.
2.2 Digital currency services
The following services (the “Crypto-asset Services”) may be provided by TESORA SpA through the YOURADN platform:
A) One or more hosted crypto-asset wallets (the “Crypto Wallets permitted for use by YOURADN”) that allow you to custody, track, transfer and manage balances of certain supported crypto-assets such as Bitcoin or Ethereum (collectively “Digital Crypto” or “Digital Crypto”); and
B) A digital crypto exchange service that allows you to obtain prices for purchases and sales of digital cryptocurrencies and (subject to certain restrictions) make such purchases or sales on the Site (the “Digital Crypto Exchange Service”).
Below is a list of the services that are subject to the MiCAr regulation that are subject to supervision by the competent authority:
– placement of crypto-assets;
– custody and administration of crypto-assets on behalf of third parties;
– the exchange of crypto-assets for legal tender;
– the exchange of crypto-assets for other crypto-assets;
– the receipt and transmission of crypto-asset orders on behalf of third parties;
– the execution of crypto-asset orders on behalf of third parties;
– advice on crypto-assets
IMPORTANT NOTE: TESORA SpA does not provide financial services. TESORA SpA offers sale, exchange and transfer and custody services in crypto assets in compliance with the European MiCAr regulation.
2.3 Fees
You agree to be responsible for paying all fees for the services requested or used in the YOURADN platform. A full list of fees for the Crypto-Asset Services, subject to change from time to time, is available on the Site on the “pricing and fees ANNEX 4” pages, which will form part of this agreement.
3. ACCOUNT SETUP
3.1 YOURADN Account Registration
To use the crypto-asset Services, it is necessary to activate the request to open an account to access the use of the services offered by TESORA SpA by accessing the YOURADN platform by selecting the “REGISTER” link. In the “REGISTER” section you will need to provide your personal details, including your first name, last name, mailing address, email address, contact phone number, anticipating your ID and proof of residence and you will need to click the section to agree to the terms of this Agreement and privacy.
Upon receipt of the request, an official of TESORA SpA will contact you directly by email or by calling the telephone number indicated in the request to determine which services you intend to use in the use of the wallet on the YOURADN platform.
During the procedure, the data present in the documents that you send at the time of the request will be confirmed, and if necessary integrate the application with additional documents:
NATURAL PERSON (KYC-know your client procedure)
- Front Identity Card
- Retro ID Card
- Copy of tax identification
- Proof of residence no older than 30 days (we accept electricity, gas, water, or bank statement)
LEGAL ENTITY (KYB-know your client procedure) - Company Memorandum
- Company Articles of Association
- Certificate from the public register of companies (no older than 30 days)
- Administrator Front ID Card
- Administrator’s Retro ID Card
- Copy of the administrator’s tax code
- Proof of residence no older than 30 days (we accept electricity, gas, water, or bank statement) of the administrator
The documents are necessary to carry out the KYC procedure by TESORA SpA if it is a natural person, or KYB if it is a legal person, (even if the paper documentation is submitted through the Financial Advisor).
The Compliance department will carry out the checks required by law and further investigations may be requested before completing the registration process and the consequent activation of the account. At the sole discretion of TESORA SpA, it may limit or activate services in a partial or limited way to some services, excluding others on the basis of the information received, without having to justify the reasons to the end user.
By using an active Account through the YOURADN platform, you agree and declare that you will use the Services offered by TESORA SpA only for yourself and not on behalf of third parties, unless you have obtained prior approval from TESORA SpA in accordance with Sections 3.2 and 4.10 of this Agreement. Each customer can register only one account in the YOURADN platform. You are fully responsible for all activities that occur under your Account in YOURADN. We may, at our sole discretion, refuse to open an account for you, or suspend or terminate any account in the YOURADN platform (including but not limited to duplicate accounts) or suspend or terminate the sale, exchange, purchase of a specific Digital Crypto in your account. It remains at the sole discretion of TESORA SpA, to close, suspend, the account or wallets in your name, or wallets that we believe are attributable to you and managed by third parties.
Once the document collection process for adequate verification has been completed (the user authorizes TESORA SpA to consult third parties to retrieve any information necessary for the collection of tax, financial and reputational data), the customer receives an email through the FIRMAFY platform or equivalent platform, for the digital signature of the attached document indicating the conditions of use, privacy, and any attachments indicating the costs of the services provided by TESORA SpA through the YOURADN platform. Only after receiving the digitally signed documents, the wallet access keys will be sent to the customer via SMS to the mobile number indicated in the registration phase.
3.2 Third-Party Access
If, to the extent permitted by Section 4.10, you expressly grant permission to a Regulated Third Party with an Authority, to access or connect to your Account in the YOURADN platform, through the Regulated Third Party’s product or service, or through the Site, you acknowledge that granting permission to a Regulated Third Party to take specific actions on your behalf, does not relieve you of any of your responsibilities under this Agreement. The user is fully responsible for all acts or omissions of any Regulated Third Party with access to their account in the YOURADN platform and any action of such Regulated Third Party will be considered an authorized action by the user. In addition, you acknowledge and agree that you will not hold TESORA SpA responsible and will indemnify TESORA SpA from any liability, arising from, or related to any activity or omission made by any Regulated Third Party with access to your account.
The Third Party’s access to your wallet takes place only after TESORA SpA has registered such Third Party who must be in possession of the necessary authorizations attributable to an Asset Manager subject to the supervision of a competent Authority at a body of the European Community. This requires activating the Third Party’s authorization request by sending an email to the competent office at the address administration@youradn.com. The processing of this procedure may require the time necessary for the departments responsible for approving this request in TESORA SpA to have exhausted all the checks required by the case. If approved, the Beneficial Owner of the wallet will receive a document to be digitally signed through the FIRMAFY platform or equivalent operator, to complete the authorization process.
IMPORTANT NOTE: You may change or remove the permissions granted by you to a Regulated Third Party in relation to your YOURADN account at any time by sending an email to administration@youradn.com. This procedure requires confirmation by means of the digital signature that the customer receives from the FIRMAFY platform or equivalent platform.
3.3 Identity verification
You agree to provide us with the information we request (which we may request at any time we deem necessary) for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud or any other financial crime, including as set out in SCHEDULE 2 (Verification Procedures and Limits) and allow us to keep a record of such information. You will need to complete certain verification procedures before you can begin to use the Services provided by TESORA SpA, including certain transfers of Fiat Money and Digital Crypto, and the limits that apply to your use of such Services may change as a result of the information collected on an ongoing basis.
The information we request may include but is not limited to, personal information such as name, residential address, telephone number, email address, date of birth, taxpayer identification number, country of residence tax identification number, bank account information (such as bank name, bank account type, routing number, and account number), type of customer, customer role, billing type, mobile device identifiers (e.g., international mobile subscriber identity and international mobile operator identity) and other subscriber details, and any other information that TESORA SpA is required to collect from time to time under applicable law.
You may also be required to undergo “Enhanced Due Diligence” (see Section 6.2 below), where TESORA SpA may require you to submit additional information about you or your business, provide relevant records, and arrange meetings with TESORA SpA staff so that TESORA SpA itself can, among other things, establish the source of your assets and the source of funds for any transaction carried out during your use of the Services provided by TESORA SpA through the YOURADN platform.
By providing us with this or any other information that may be requested, you confirm that the information is true, accurate and complete and you have not withheld any information that may affect TESORA SpA’s assessment of you for the purposes of your registration for an account on the YOURADN platform or the provision of Services provided by TESORA SpA. The user undertakes to promptly notify in writing and to provide TESORA SpA through the YOURADN platform, information relating to any changes in circumstances that may cause the falsehood, inaccuracy or incompleteness of such information provided and also undertakes to provide any other additional documents, records, and information as required by TESORA SpA and/or applicable law. We will process this information in accordance with Section 11 (Data Protection).
IMPORTANT NOTE: You authorize us to carry out investigations, directly or through third parties, that we believe are necessary to verify your identity or protect you and/or us from fraud or other financial crime, and to take actions that we reasonably deem necessary based on the results of such investigations. When we make these requests, you acknowledge and agree that your personal information may be disclosed to credit reference agencies and fraud prevention or financial crime agencies and that these agencies may fully respond to our requests. This is an identity check only and should not have any negative effects on your credit rating. In addition, we may ask you to wait a certain period of time after the completion of a transaction before allowing you to use additional Services provided by TESORA SpA through the YOURADN platform and/or before allowing you to carry out transactions beyond certain volume limits.
4. ELECTRONIC MONEY SERVICES – EUR-USD-CHF WALLET etc.
4.1 Loading
You can load funds into your Fiat Money Wallet-account using bank transfer (or other payment methods available on the Site for your location) and your Fiat Money Wallet will display the uploaded funds once received. Uploading funds can be done manually or as part of a recurring transaction that you have set up on your Wallet in the YOURADN platform (see Section 5.12 below for more details). You can only upload your own funds, from your own account and not from any account of another person with a different name, nor funds jointly owned by third parties or family members.
When funds are loaded into the e-money wallet, you will be issued an e-money by TESORA SpA representing the funds you have loaded. The e-money walet will not be protected by the Deposit Guarantee Scheme or the Investor Compensation Scheme. TESORA SpA will only hold funds received from users in a designated custodial account with a regulated financial institution. E-money held in an e-money wallet will not earn any interest. Your e-money wallet can hold e-money in different currencies, and we’ll show the e-money balance for each currency you hold.
4.2 Buying or selling digital crypto
You can purchase supported Digital Crypto using the Electronic Money credited to your fiat money wallet. To make a digital crypto transaction using electronic money, you must follow the relevant instructions on the Site.
A digital crypto transaction using electronic money must normally be settled no later than one business day after receipt of the instructions (subject to the conditions of verification and control by Compliance). You authorize us to debit e-money from your fiat money wallet. While we will try to deliver digital currency to you as soon as possible, e-money may be charged to your fiat money wallet before the digital crypto is delivered to your digital crypto wallet.
You can sell digital crypto for Fiat Electronic Money. You authorize us to debit your digital crypto wallet and credit your e-money wallet with the relevant amount of e-money.
You may process the sale of a certain cryptocurrency or token that necessarily requires a buyer within the system to make a payment in fiat currency or other digital currency against the purchase.
The User declares to be aware that the sale of digital assets, utility tokens, stable utility tokens, crypto currencies, stable coins, etc., does not result in the immediate receipt of the sale consideration in fiat money, and is aware that TESORA SpA operates only as an intermediary platform for purchase/sale orders without holding any responsibility for the outcome of the successful completion of the transaction in the event of non-payment by the buyer.
For this reason, the User hereby exempts TESORA SpA from any loss or potential damage caused by the non-collection of the consideration for the sale of its digital assets.
IMPORTANT: TESORA SpA, after 90 days from the failure to collect the execution of the order to sell the digital asset executed by the User, will cancel the operation by bringing back to deposit the tokens previously put up for sale.
4.3 Receiving instructions
If we receive instructions from you to purchase digital crypto using e-money on a non-business day or after 4.30 p.m. Rome Italy time on a business day, we may treat those instructions as if they were received by us on the next business day.
4.4 Revocation
When you provide us with instructions to make a digital crypto transaction using electronic money, you may not withdraw your consent to such digital crypto transaction, unless the digital crypto transaction takes place on an agreed date in the future, for example if you have set up future transactions (see Section 5.11 below for more details). In the case of a future transaction, you can withdraw your consent until the end of the business day prior to the date on which the future transaction takes place. To withdraw your consent to a future transaction, please follow the instructions on the Site.
4.5 Failed payments
If a payment to load funds into your e-money wallet fails, you authorize TESORA SpA, in its sole discretion, to cancel any related crypto digital transactions and to debit the other payment methods, including balances held in YOURADN (the platform) or other linked accounts, for any amount necessary to complete the relevant digital crypto transactions. You are responsible for maintaining an adequate balance and/or sufficient credit limits in order to avoid overdrafts or similar fees charged by your payment service provider.
4.6 Account Information
You will be able to see your e-money wallet balance and transaction history using the Site, including:
(i) the amount (and currency) of each digital crypto purchase,
(ii)a reference to identify the payer and/or payee (as applicable),
(iii) any fees charged (including a breakdown of fees),
(iv) where there has been a currency exchange, the exchange rate is the amount (in the new currency) after the exchange (where you are the payer) or the amount (in the original currency) before the exchange (where you are the payee), and
(v) the debit or credit date of each digital currency purchase (as applicable).
4.7 Withdrawal of electronic money (Fiat Money)
You may withdraw all or part of any electronic money held in your fiat money wallet at any time by selecting the relevant option on the Site and following the instructions. Unless otherwise agreed, the funds will be transferred to the bank account you have registered with us. Upon termination of this Agreement, we will redeem any remaining electronic money in your fiat money wallet and attempt to transfer the funds to the bank account you have on file with us. Before withdrawing e-money from your fiat money wallet, we may conduct checks for the purpose of preventing fraud, money laundering, terrorist financing and other financial crimes as required by applicable law. This may mean that you are prevented or delayed from withdrawing electronic fiat money until such checks are completed to our reasonable satisfaction in order to comply with our regulatory requirements.
4.8 Unauthorized and incorrect transactions
Where a digital crypto purchase and/or e-money withdrawal is initiated from your wallet using your credentials, we will assume that you have authorized such transaction, unless you tell us otherwise.
If you believe that a transaction has been made using your wallet without your permission (“unauthorized transaction”), or if you have reason to believe that a transaction has been executed incorrectly or is not complete (“incorrect transaction”), you should contact us as soon as possible. And in any case no later than 48 hours after the unauthorized transaction or incorrect transaction.
It is important to regularly check your wallet balance and transaction history to ensure that any unauthorized transactions or incorrect transactions are identified and notified to us as soon as possible. We are not responsible for any claims for unauthorised transactions or incorrect transactions unless you have informed us in accordance with section 4.8. However, in section 4.9 below we set out our respective responsibilities, which determines that we are not liable for any claims in relation to unauthorised transactions or incorrect transactions if you have acted fraudulently, intentionally or negligently.
During any investigation of any actual or potential unauthorized transaction or incorrect transaction, we reserve the right to suspend your YOURADN wallet to prevent further losses.
4.9 Refund rights
A) Unauthorized transactions – fiat wallets.
If an unauthorized transaction occurs in your wallet as a result of our error, we will refund the amount of that transaction no later than 48 hours after becoming aware of the unauthorized transaction and restore your wallet to the state it would have been in if the unauthorized transaction had not taken place. In general, you will not be liable for losses incurred after informing us of the unauthorized transaction.
You will be liable for any losses incurred in connection with an unauthorized transaction in your fiat currency wallet resulting from the use of lost or stolen credentials (e.g. when you have not kept your YOURADN wallet login details secure) or if you have acted fraudulently, or intentionally or negligently fail to perform your obligations under this Security and Custody Agreement of your wallet access codes or if you have intentionally or negligently provided your wallet access codes to a third party.
B) Incorrect transactions – fiat money wallets.
Where an incorrect transaction is made in your YOURADN fiat currency wallet as a result of our error, we will refund the amount of that transaction to you without undue delay and restore your YOURADN wallet to the state it would have been in if the incorrect transaction had not taken place. We will also pay any expenses for which we are responsible and for any interest you can prove that you had to pay as a result of any incorrect transaction.
4.10 Appointment of regulated third parties
You may, as set forth in Section 3.2, appoint third parties to appropriately authorize you to access your YOURADN wallet (“regulated third parties”). If you do so, you should be aware that by virtue of such access, the regulated third party may access your transactional and other data and/or initiate transfers from your wallet without your further consent. You will be responsible for any actions taken by regulated third parties on your YOURADN account, as further stated in Section 3.2 above. We reserve the right to refuse access to any regulated third party, as set out in Section 4.11 below.
4.11 Refusal to deal with regulated third parties
We may refuse access to regulated third parties for objectively justified and duly proven reasons if in the presence of fraudulent use of the YOURADN wallet, money laundering, terrorist financing, fraud or any other financial crime and as required by applicable law.
In such cases, unless prohibited by applicable law, we will notify you that such regulated third party’s access has been denied and the reasons for our decision. Access will be granted once the reasons that caused the refusal are resolved.
4.12 Consent
By opening a YOURADN account, the user provides his/her explicit consent to the provision of services related to the maintenance and management of the fiat and crypto wallet. You can revoke this consent at any time by closing your YOURADN account. For the avoidance of doubt, this consent does not relate to our processing of your personal information or your rights under and in accordance with data protection laws and regulations. Please see Section 11 (data protection) below and our privacy policy for information on how we process your personal data and the rights you have in relation to this.
5. DIGITAL CRYPTO SERVICES
5.1 In general.
The user’s crypto wallet, allows you to send digital crypto, request, receive and store digital crypto from other users or third parties outside the YOURADN platform, by providing instructions through the Site (each of these transactions is a “digital crypto transaction”).
For greater clarity, the services you can use within your digital crypto wallet are:
- Receiving digital crypto in your wallet
- Sending digital crypto to other wallets
- jnBuying/Selling Digital Cryptos
- Exchanging digital cryptos for other digital cryptos
- Exchanging digital cryptos for fiat money
The digital crypto exchange service allows you to buy digital crypto on the YOURADN platform using:
A) E-money from your fiat wallet held in YOURADN (eur-usd-chf);
B) Other types of digital crypto in YOURADN’s crypto wallet;
Conversely, when you sell digital crypto on the YOURADN platform, you can choose to receive:
C) Fiat money in your fiat wallet held in YOURADN;
D) Other types of digital crypto in your crypto wallet.
TESORA SpA facilitates and enables the purchase and sale of digital crypto among its customers on the YOURADN platform.
In the case of centralized tokens, listed on the YOURADN platform, which are subject to lock-up periods, they may be held by TESORA SpA on behalf of the issuer and released under the conditions set out in the smart contract and indicated in the white paper. Depending on the case, the tokens may be visible in the user’s crypto wallet but not in their holdings (i.e. in the available balance). In the event that the tokens are visible but not available, it means that the ownership of those tokens is not yet transferred to the destination wallet. The property will have meaning at the time of the actual availability for the release of the lock up provided for by the smart contract.
5.2 Fiat fiat money transactions (not using the fiat wallet)
You can buy digital crypto supported by the platform by selecting a valid payment method to the YOURADN wallet. You authorize us to debit the funds using the payment methods you selected to complete the purchase. The delivery of the digital crypto will take place after the fiat money sent and used for the purchase of the digital crypto has been credited to our accounts.
You can sell digital crypto in exchange for fiat currency (such as EUR, USD, CHF) backed by YOURADN. In such circumstances, you authorize us to perform the necessary operations in the respective wallets (fiat wallets and crypto wallets).
5.3 Transaction Fulfillment
We will make reasonable efforts to fulfill all digital crypto purchases , but in some circumstances we may not be able to do so. If this occurs, we will notify you and ask for your approval to retry your purchase at the current exchange rate. YOURADN at its sole discretion, unilaterally, may refuse to execute the purchase of the requested digital crypto. In addition, in order to facilitate any transaction requested by you, TESORA SpA uses other authorized intermediaries who can meet the minimum purchase or sale requirements of the transaction you have given.
5.4 Availability of payment methods
The availability of a payment method depends on a number of factors including, where you are located, the identifying information you have provided to us, and limitations imposed by third-party payment providers. Even if you are asked to make a payment by bank transfer, the methods may vary depending on the jurisdiction from which you send the money, and the bank of origin. In any case, it remains forbidden to send money to a fiat wallet from a bank account other than the holder of the destination wallet.
5.5 Conversion Fees
Each purchase or sale of digital crypto is subject to a fee (“conversion/buy/sell fee”). The applicable fee will be displayed on the Site prior to each transaction and is indicated on every receipt we issue to you. We can change our conversion fees at any time. We will not process a transaction if the conversion fee and any other associated fees would together exceed the value of the transaction. A full list of YOURADN fees can be found on our page “ANNEX 4. COSTS AND COMMISSIONS”.
5.6 Exchange rates
Each purchase or sale of digital crypto is also subject to the exchange rate for the transaction being executed. The exchange rate means the price of a certain digital crypto supported in fiat currency as quoted on the Site. The exchange rate also shows the value between different digital cryptos.
You acknowledge that the exchange rate of the purchase price may not be the same as the exchange rate of the sale price at any given time and that we may add a margin or “spread” to the quoted exchange rate. We do not guarantee that you will be able to buy/sell your digital crypto on the open market at any price or at any particular time.
5.7 Comission Fee
By clicking the “buy” or “sell” button on the Site, you authorize YOURADN to initiate the transaction at the quote buy price or sell price and agree to any associated conversion fees and exchange fees and any other fees.
You cannot cancel or modify any transaction that is marked as complete or pending. If the payment fails or if your payment method has insufficient funds, you authorize us, at our sole discretion, to cancel the transaction or debit the other payment methods, including balances on your fiat wallet and/or crypto wallet by withdrawing the amount necessary to complete the transaction. You are responsible for maintaining an adequate balance and/or sufficient credit limits in order to avoid overdrafts, insufficient funds, or similar fees charged by your payment service provider. TESORA SpA reserves the right to suspend access to the Services on the YOURADN platform until such insufficient payment is resolved.
5.8 Digital crypto transactions
We will process digital crypto transactions in accordance with the instructions we receive from you. You must verify all transaction information before sending us instructions. Digital crypto transactions cannot be reversed once they have been transmitted to the relevant digital crypto network (blockchain).
We may charge network fees (“mining fees”) to process a digital crypto transaction on your behalf. We will calculate the miner fees at our discretion, although we will always inform you of the mining fees at the same time or before you authorize the digital currency transaction. When you or a third party sends digital crypto to a YOURADN Digital Currency Wallet from an external wallet that is not hosted on YOURADN, the person initiating the transaction is solely responsible for the successful execution of the transaction, which may include, among other things, paying miner fees for the transaction to be completed successfully. Failure to pay miner fees may cause the transaction to remain pending beyond the control of TESORA SpA and we are not responsible for delays or losses incurred as a result of an error in initiating the transaction and have no obligation to assist in the correction of such transactions.
Once a digital crypto transaction has been executed, the confirmation of that transaction is confirmed by the network to which it belongs. Therefore, the digital crypto transaction will not be included in the wallet balance as long as the transaction remains pending to be confirmed by the network.
IMPORTANT NOTE: We may also refuse to process or even decide to cancel any digital crypto transaction that is still in the process of being credited in the event that we believe that there are any offences that would cause us to do so such as money laundering, terrorist financing, fraud or any other financial crime, as required by law.
5.9 Supported digital cryptos
Our Digital Crypto Services are only available in relation to the Digital Cryptos supported by TESORA SpA in the YOURADN platform (“Supported Digital Cryptos”) and this may change from time to time.
Under no circumstances should you attempt to use your digital crypto wallet to store, send, request, or receive digital crypto that we do not support. We accept no liability in relation to any attempt to use the digital crypto wallet for digital cryptos that we do not support. You acknowledge and agree that TESORA SpA assumes no responsibility for any unsupported asset sent to your YOURADN wallet. If you have any questions about what crypto we currently support, please visit the www.youradn.com site.
5.10 Cessation of support for a digital crypto
TESORA SpA may, at its sole discretion, discontinue support for any digital crypto. TESORA SpA will provide you with no less than 60 days’ notice (unless a shorter period is required by applicable law, regulator), by email to the address associated with your YOURADN account to announce the termination of such relationship. If you do not sell or send such digital crypto outside of the platform during this period, TESORA SpA reserves the right to withdraw such digital crypto from your account and credit your YOURADN account with the market value of a supported digital crypto or your fiat wallet with the value of electronic money in our sole discretion.
5.11 Centralized tokens
Tokens that are issued by an unregulated issuer and that are listed on the platform, TESORA SpA has no obligation to purchase or convert such tokens into fiat currency at its discretion. The user who owns these types of tokens, fully accepts the conditions of use given by the issuer, and exempts TESORA SpA from any liability for the impossibility of exchanging or selling the tokens held in his wallet. It is understood that the issuance by an issuer of a given crypto must meet the requirements of the MiCAr regulation, which in any case requires the publication of a white paper (prospectus) of the crypto issued.
In order to access the purchase of such crypto, you will first need to confirm that you have read the white paper and you will need to digitally accept the conditions that govern the life of the crypto. TESORA SpA assumes no responsibility for the liquidability of the centralized crypto and even if it performs due diligence on the issuer before listing the crypto, the latter will be solely responsible in the event of a dispute between you and the crypto held.
5.12 Recurring transactions in digital crypto
If you set up a recurring purchase of digital crypto (future transaction), you authorize us to initiate recurring electronic payments in accordance with the selected digital crypto transaction and the corresponding type of form of payment, including direct debits or credits to your linked bank account. Your future transactions will take place in identical and periodic installments, based on your period selection (e.g., daily, weekly, monthly), until you or TESORA SpA cancel the future transaction.
If you select a bank account as a payment method for a future transaction and that transaction falls on a weekend or public holiday at the location where the relevant bank is located, or after the bank’s business hours, the credit or debit will be executed on the next business day, although digital crypto fees apply at the time of the regularly scheduled transaction. If your bank is unable to process any payments directed to you in the fiat currency wallet, we will notify you of the reversal of the transaction and may avail ourselves of the remedies set out in this Agreement to recover any amounts owed to TESORA SpA. This authorization will remain in effect until you cancel or change it through your account in the settings.
5.13 Excluded additional protocols
Unless specifically announced on the Site or through a public statement in an official manner by TESORA SpA, the supported digital cryptocurrencies exclude all other protocols and/or functionalities that integrate or interact with the supported digital crypto. This exclusion includes, but is not limited to: metacoins, colored coins, side chains or other protocols, tokens or derivative coins, fork protocols or other features, staking, protocol governance, and/or any smart contract functionality, which may supplement or interact with a collectively supported digital currency “supplemental protocols.”
In the event of the use of these protocols by the user, TESORA SpA exonerates TESORA SpA from any liability in the event of losses.
5.14 How Digital Crypto Protocols Work
We do not own or control the underlying software protocols that govern the operation of the digital cryptos supported in our platform. Generally, the underlying protocols are “open source” and anyone can use, copy, modify, and distribute them.
We assume no responsibility for the operation of the underlying protocols and are unable to guarantee the functionality or security of network operations. You acknowledge and accept the risk that the underlying software protocols of any digital crypto you own in the wallet may change. In particular, the underlying protocols are likely to be subject to sudden changes in operating rules (including “FORKS”).
Such operational changes may materially affect the availability, value, functionality, and/or name of the digital crypto stored in the Digital Crypto Wallet. YOURADN does not control the timing and characteristics of these operational changes. It is your responsibility to inform yourself of upcoming operational changes and you must carefully consider the publicly available information that may be provided by TESORA SpA via the YOURADN platform when determining whether to continue to transact in the relevant digital crypto using your YOURADN account. In the event of such operational changes, TESORA SpA reserves the right to take the necessary measures to protect the safety and security of the assets held on the YOURADN Platform, including the temporary suspension of operations for the digital cryptos involved and other necessary measures; TESORA SpA will do its best to inform you of its response to any material operational change; however, such changes are beyond the control of TESORA SpA and may occur without notice. You agree that TESORA SpA has no responsibility for the changes or modifications that such digital cryptos may undergo.
5.15 Delays in the storage and transmission of digital currency
TESORA SpA securely stores the private keys of the digital crypto, in a combination of online and offline storage. Our security protocols can slow down the initiation or crediting of a digital crypto transaction.
5.16 Third-party payments
We have no control over or responsibility for the delivery, quality, safety, legality, or any other aspect of any goods or services that you may buy or receive from, sell, or transfer to any third party including other users of digital crypto services. We are not responsible for ensuring that a third-party buyer or seller with whom you transact completes the transaction or is authorized to do so. If you have a problem with goods or services purchased from, or sold to, any third party using the digital crypto transferred using the Digital Crypto Services, or if you have a dispute with such a third party, you must resolve the dispute directly with that third party. If the third party believes that they have behaved fraudulently, misleadingly, or inappropriately, you may notify TESORA SpA support at: legal@youradn.com so that we can evaluate what action to take at our discretion.
5.17 Digital crypto stock
All digital crypto held in your wallet are assets held by YOURADN as custody. Among other things, this means:
A) Ownership of the digital crypto will remain with you at all times and will not be transferred to any company of TESORA SpA. As the owner of the digital crypto in your Digital Crypto Wallet, you assume all risk of losing that digital crypto. No company within YOURADN will have any liability for fluctuations in the value of the fiat currency of the digital crypto held in the digital crypto wallet.
B) None of the digital cryptos in your Digital Crypto Wallet are owned by, or are to or may be lent to, TESORA SpA; TESORA SpA does not represent or treat the assets in a user’s Digital Crypto Wallets as belonging to TESORA SpA. TESORA SpA cannot grant a security interest in the digital crypto held in your digital crypto wallet. Except as required by a court order, or except as provided herein, TESORA SpA will not sell, transfer, loan, mortgage, or otherwise dispose of the digital crypto in your digital crypto wallet unless instructed by you or compelled by a court of competent jurisdiction to do so.
C) The user controls the digital crypto held in their digital crypto wallet. At any time, subject to interruptions, downtime, and other applicable policies, you may withdraw your digital crypto by sending it to a different blockchain address controlled by you or a third party.
B)In order to more securely hold the customer’s digital crypto, TESORA SpA may use shared blockchain addresses, controlled by a third party that has agreements with TESRORA SpA, to hold digital crypto, held on behalf of customers and/or held on behalf of TESORA SpA. Customers’ digital crypto is separated from TESORA SpA’s digital crypto or funds through separate accounting entries for customers’ and TESORA SpA’s accounts. It is understood that TESORA SpA separates customers’ euro accounts from their ordinary accounts, just as crypto wallets are totally separate from those of customers which are unique in the availability of each individual customer. Notwithstanding the above, TESORA SpA will have no obligation to use different blockchain addresses to store the digital cryptos owned by the user. TESORA SpA has no obligation to issue replacement digital crypto in the event that any digital crypto, password, or private key is lost, stolen, malfunctioned, destroyed, or inaccessible.
5.18 Negotiation
TESORA SpA does not provide trading services with trading platforms.
6. TRANSACTION LIMITS AND ENHANCED DUE DILIGENCE
6.1 Transaction limits
The use of all Services issued by TESORA SpA through the YOURADN platform is subject to a limit, indicated in EUR, USD or other fiat or digital cryptocurrency. These limits apply to transactions or transfers within a certain period. Please see EXHIBIT 2 (Verification Procedures and Limits) for further details. TESORA SpA reserves the right to modify the applicable limits if we deem it necessary at its sole discretion.
6.2 Reinforced Due Diligence
We may ask you to submit additional information about yourself or your business, provide additional documentation, and arrange meetings with TESORA SpA staff if you wish to increase your limits (“enhanced due diligence”). We reserve the right to charge you costs and fees associated with such Enhanced Due Diligence, informing you in advance of such costs, to give you the opportunity to decide whether to continue with your request to increase the limits imposed. At our discretion, we may refuse to increase your limits, or we may lower your limits at a later date even if you have completed the enhanced due diligence.
7. SUSPENSION, TERMINATION AND CANCELLATION
7.1 Suspension, Termination and Cancellation
We can:
a) Refuse to complete, or put on hold, block, cancel a transaction that you have authorized (even after the funds have been debited from your YOURADN account),
b) Suspend, limit or terminate access to any or all of YOURADN’s services and/or
c) Deactivate or cancel your YOURADN account with immediate effect for any reason, including but not limited to cases where:
a. We reasonably believe that we should do so in order to protect our reputation;
b. We are, in our reasonable opinion, required to do so by law, regulation, or by order of a court or other authority to which we are subject in any jurisdiction;
c. We reasonably suspect that you are acting in violation of this Agreement;
d. We reasonably suspect that you have violated our “conduct policy” or our “policy on the prohibited use of certain activities of our systems” (as set forth in EXHIBIT 1);
e. We have doubts about whether a transaction is incorrect or the security of your YOURADN account, or we suspect that TESORA SpA’s Services are being used fraudulently or unauthorisedly;
f. We suspect money laundering, terrorist financing, fraud, or any other financial crime;
g. Your use of your YOURADN account is subject to any pending litigation, investigation, or government proceeding, and/or we perceive an increased risk of legal non-compliance; and/or
h. You take any action that may circumvent our controls, such as opening multiple YOURADN accounts or abusing promotions we may offer from time to time.
We may also refuse to complete or block or cancel a transaction that you have authorized in the event that there is insufficient e-money in your e-money wallet and/or insufficient digital crypto in your digital crypto wallet to cover the transaction and (where applicable) the associated fees at the time we receive notification of the transaction or if your credit or debit card or any other method of Valid payment linked to your YOURADN or digital crypto account is declined.
7.2 Notification of the action for suspension or closure
If we refuse to complete a transaction and/or suspend, limit or terminate your YOURADN account and/or terminate your use of TESORA SpA’s Services, we will provide you (unless it is unlawful for us to do so) notice of our actions without having the obligation to specify the reasons for the refusal, suspension or closure.
IMPORTANT NOTE: We may suspend, limit or terminate your access to any or all of the TESORA SpA Services and/or deactivate or cancel your YOURADN account, without cause, by giving you 48 hours’ notice. You acknowledge and agree that our decision to take certain actions, including restricting access, suspending or terminating your YOURADN account, may be based on confidential criteria that are essential to our risk management and security protocols. You agree that YOURADN is under no obligation to disclose details of its risk management and security procedures.
7.2 consequences of termination or suspension
Upon termination of this Agreement for any reason, unless prohibited by applicable law or any court or other order to which TESORA SpA is subject in any jurisdiction, you are granted the following:
A) provide information to TESORA SpA on how to transfer the digital crypto in the wallet
B) remains subject to the sole discretion of TESORA SpA whether or not to proceed with the indications requested by the user after the termination of this Agreement.
8. LIABILITY
8.1 Disputes between YOURADN users
In the event of a dispute with one or more users of the TESORA SpA Services, you agree that neither we nor our affiliates or service providers, nor any of our respective officers, directors, agents, joint ventures, employees, and representatives, shall be liable for any claims, demands, and damages (actual and consequential, direct or indirect) of any kind or nature arising out of or in any way connected with such disputes.
8.2 Indemnification
You agree to indemnify us, our affiliates and service providers, and each of our, or their, respective officers, directors, agents, employees, and representatives, in respect of any costs (including attorneys’ fees and any fines, fees, or penalties imposed by any regulator) that have been reasonably incurred in connection with any claim, claim or damages arising out of or related to your breach and/or our enforcement of this Agreement (including, without limitation, your violation of our “Conduct Policy” or our “Policy on the Prohibited Use of YOURADN Account Activities” or your violation of any law, rule or regulation or the rights of any third party.
8.3 Limitations of Liability
TESORA SpA’s total aggregate liability to you for any individual claim or series of related claims for losses, costs, liabilities, or expenses that you may incur arising out of, or in connection with, any breach by TESORA SpA of this Agreement shall be limited to a maximum aggregate value of the combined value of the digital crypto and electronic money on deposit in the E-Money Wallet and Crypto Wallet at the time of the relevant violation by TESORA SpA. Where we are considering a specific claim relating to a specific transaction, that sum will be further limited to the buy/sell amount (as applicable) of the disputed transaction.
8.4 Loss limitation
In addition to the limit of liability, set out in Section 8.3 “limitations of liability” above, in no event shall we, our affiliates or service providers, or any of our or their respective officers, directors, agents, employees or representatives, be liable for any of the following types of loss or damage arising out of or in connection with this Agreement or otherwise:
A) any loss of profits or loss of revenues or expected earnings, including any loss of anticipated trading profits and/or any actual or hypothetical trading loss, direct or indirect, even if we are informed or knew or should have known of the possibility of the same. This means, by way of example only (and without limiting the scope of the previous sentence), that if you claim that we have not properly processed a digital crypto transaction, damages are limited to no more than the combined value of the digital crypto and electronic money supported in question in the transaction and that you cannot recover for any “loss” of anticipated trading profits or for any actual trading losses made as a result failure to buy or sell the digital crypto;
B) any loss or damage to reputation or goodwill; any loss of business or opportunity, customer or contract; any loss or waste of overhead, management or other staff time; or any other actual or anticipated loss of revenue or savings, whether direct or indirect, even if we know or should have known of the possibility of the same;
C) any loss of use of hardware, software or data and/or any corruption of data; including, but not limited to, any loss or damage arising out of or relating to any inaccuracy, defect, or omission of digital crypto price data; any error or delay in the transmission of such data; and/or any interruption of such data; and
D) any loss or damage of any kind that does not arise directly from our breach of this Agreement (whether or not you are able to prove such loss or damage).
8.5 Applicable law
The limitation of liability set out in this Section 8 (liability) is subject to all obligations we have under applicable law and regulations under Italian law, including our obligation to exercise reasonable care and skill in our provision of the Services of TESORA SpA. Nothing in this Agreement shall limit our liability arising from our fraud or fraudulent misrepresentation, gross negligence, deliberate misconduct, for death or personal injury resulting from our or our subcontractors’ negligence.
8.6 No warranty
The Services provided by TESORA SpA, the YOURADN platform and the Site are provided on an “as is” and “as available” basis, without further promises by us regarding the availability of the TESORA SpA Services. In particular, we make no implied warranties of title, merchantability, fitness for a particular purpose. We make no promise that access to the Site, any of the TESORA SpA Services, or any of the materials contained therein will be continuous, uninterrupted, timely, or error-free. We make no representations about the accuracy, orderliness, timeliness or completeness of the historical digital currency price data available on the Site.
Any material, information, views, opinions, projections or estimates presented through the Site are made available by TESORA SpA for informational purposes only and are subject to change without notice. You must make your own assessment of the relevance, timeliness, accuracy, adequacy, commercial value, completeness, and reliability of the materials, information, viewing opinion, projection, or estimate provided on the Site and/or the Site. Consequently, TESORA SpA does not provide any warranty and no liability is accepted by TESORA SpA for any losses arising directly or indirectly from acting on any material, information, views, opinions, projections or estimates provided or made available through the Site. The Services of TESORA SpA, the YOURADN Platform and the Site are not intended to provide specific investment, tax or legal advice or to make recommendations on the suitability of any investment or product for a particular investor. You should seek your own independent financial, legal, regulatory, tax, or other advice before making an investment in digital investments or products. In the event that you choose not to seek advice from a relevant advisor, you should consider whether the investment or product is right for you.
We will make reasonable efforts to ensure that the Transactions In digital crypto, chargebacks and credit requests involving digital currency wallets, e-money wallets, bank accounts, credit and debit cards are processed in a timely manner, but TESORA SpA makes no representations or warranties regarding the amount of time required to complete processing which depends on many factors beyond our control.
We will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issuance are processed in a timely manner, but we make no representations or warranties as to the amount of time required to complete processing which depends on many factors beyond our control.
Except for the express representations set forth in this Agreement, you acknowledge and agree that you have not relied on any other representations or understandings, whether written or oral, with respect to your use of and access to the services and the YOURADN Site.
8.7 No liability in case of violation
We are not liable for any breach of the Agreement, including delays, failure to perform, or interruption of service, where they arise directly or indirectly from abnormal and unforeseeable circumstances beyond our control, the consequences of which would have been inevitable despite all effects to the contrary, nor are we liable where the breach is due to the application of mandatory legal regulations
9. AVAILABILITY AND ACCURACY OF THE SITE
9.1 Access and availability
Access to TESORA SpA’s Services may become degraded or unavailable during periods of significant volatility or volume. This may result in limitations on access to your YOURADN account or TESORA SpA’s Services, including the inability to initiate or complete transactions, and may also lead to delays in support response times:
a) although we strive to provide you with excellent service, we do not guarantee that the Site or other TESORA SpA Services will be available without interruption and we do not guarantee that any order will be executed, accepted, registered or remain open or that your YOURADN account will be accessible; and
b) Please note that customer support response times may be delayed, even during periods of significant volatility or volume, particularly due to non-trust and security issues.
In no event shall TESORA SpA be liable for any alleged damages resulting from service interruptions, delays in processing transactions, or failure to respond promptly from YOURADN customer support.
9.2 Accuracy of the Website
Although we intend to provide accurate and timely information about the Site, the Site (including, without limitation, the Content (as defined below)) may not always be entirely accurate, complete, or current, and may also include technical inaccuracies or typographical errors. In an effort to continue to provide information that is as complete and accurate as possible, information may, to the extent permitted by applicable law, be changed or updated from time to time without notice, including but not limited to information regarding our policies, products, and services. Accordingly, you should verify all information before relying on it and all decisions based on the information contained on the Site are your sole responsibility and we will have no liability for any such decisions. Links to third-party materials (including, but not limited to, any websites) may be provided for your convenience, but are not controlled by us. You acknowledge and agree that we are not responsible for any aspect of the information, content, or services contained in any such third-party materials accessible or linked from the Site.
10. CUSTOMER FEEDBACK, QUESTIONS, COMPLAINTS AND DISPUTE RESOLUTION
10.1 Contact YOURADN
If you have any feedback, questions or complaints, please contact us via our “contact” webpage or send an email to info@youradn.com. When you contact us, please provide us with your name, email address, and any other information we may need to identify you, trace your YOURADN account, and the transaction about which you have feedback, questions, or complaints.
10.2 Complaints
In the event of a dispute with TESORA SpA, or to express a disservice related to your disposition, the user agrees to contact our support team in the first instance to try to resolve such dispute by writing to reclami@youradn.com or you can do the process by selecting the link below:
https://www.youradn.com/reclami-ricorsi-conciliazione/.
If we are unable to resolve the dispute through our support team, you and we agree to use the complaints procedure set out in this Section 10.2. You agree to use this process before initiating any action as set forth in the Section 10.4. If you do not follow the procedures set out in this Section 10.2 before taking action under Section 10.4, we shall have the right to ask the court/competent authority to dismiss your action/application until you complete the following steps:
- In the event of a complaint that has not been resolved through your contact with the support of the TESORA SpA team, please use our complaint form via the page on the “Complaints, Appeals, Conciliation” website to indicate the cause of your complaint, how you would like us to resolve the complaint and any other information you consider relevant. We will confirm receipt of the complaint form after we receive it. A TESORA SpA manager who deals with customer complaints (an “Officer”) will consider your complaint. The Officer will consider your complaint without prejudice based on the information you have provided and any information provided by TESORA SpA. Within 30 working days of receipt of the complaint, the Officer will address all points raised in the complaint by sending you an email, in which the Officer:
(i) offer to resolve your complaint in the manner requested;
(ii) take a decision rejecting the complaint and indicate the reasons for the refusal; or
(iii) offer to resolve the complaint with an alternative solution
In certain circumstances, if the Officer is unable to respond to your complaint within 30 business days, the same Officer will send you (unless prohibited by applicable law) a waiting response stating the reasons for a delay in responding to your complaint and specifying the time limit within which the Officer will respond to your complaint (which will be no later than 30 business days from receipt of your complaint). Any offer of termination made to you will only become binding on us if accepted by you. An offer to terminate will not constitute any admission by us of any wrongdoing or liability with respect to the subject matter of the claim.
10.3
If we were unable to resolve your complaint via the complaint procedure set out in Section 10.2 above, you may escalate your complaint via the dispute processes set out in Section 10.4 as set out below.
10.4
Both you and we agree not to commence any of the dispute processes set forth in Section 10.4 below, until the claim process set forth in Section 10.2 has been completed, preventing either party from seeking relief in any court of competent jurisdiction.
A) Claims or disputes arising out of or in connection with this agreement or the provision of the Services provided by TESORA SpA, the YOURADN Platform or the Site, which cannot be resolved through the complaint procedure referred to in Section 10.2 above, the user agrees to resolve them by arbitration according to the Rules of the Arbitration Chamber of Milan, by a single Arbitrator appointed in accordance with these Rules.
11. DATA PROTECTION
11.1 Personal data
You acknowledge that we may process personal data in relation to you (if you are an individual) and personal data that you have provided to us (or in the future provide to us) in connection with your employees and other associates, or other individuals (if you are not an individual), in connection with this Agreement or the Services of TESORA SpA. We will process this personal data in accordance with the Privacy Policy which forms part of this Agreement.
Accordingly, you represent and warrant that:
A) the disclosure to us of any personal data relating to persons other than you has been or will be made in accordance with all applicable data protection and data privacy laws, and such data is accurate, current and relevant when disclosed;
B) before you provide us with such personal data, you acknowledge that you have read and understood our Privacy Policy, a copy of which is available on the Site; and
C) you will promptly read this policy and provide updated copies of the Privacy Policy to, or redirect to a webpage containing the updated Privacy Policy, any individual whose personal data you have provided to us.
12. SAFETY
12.1 Password security
To access TESORA SpA’s Services, you will be required to create or be provided with security details, including a username and password. You are responsible for keeping secure the electronic device through which you access the TESORA SpA Services and for maintaining adequate security and control of all security details used to access the TESORA SpA Services.
This includes taking all reasonable steps to prevent the loss, theft, or misuse of such electronic device and ensuring that such electronic device is encrypted and password protected. Any loss or compromise of your electronic device or security details may result in unauthorized access to your YOURADN account by a third party and the loss or theft of electronic money, digital currency, and/or funds held in your YOURADN account and any associated accounts, including linked bank accounts and credit cards.
You need to keep your security details safe at all times. For example, you should not write them down or otherwise make them visible to others. You should never allow remote access or share your computer and/or computer screen with someone else when logged into your YOURADN account. TESORA SpA including staff who work internally or externally with TESORA SpA, will never under any circumstances ask you for your IDs, passwords or 2-factor authentication codes or to share your screen or otherwise attempt to access your computer or account.
You should not provide your data to any third party for the purpose of remotely accessing your account unless specifically authorized in accordance with Sections 3.2 and 4.10. Always log in to your YOURADN account through the Site to review any required transactions or actions if you are unsure of the authenticity of any communication or notice. We accept no liability for any losses you may incur as a result of your account login credentials being compromised as a result of your failure to comply with the requirements set out in this Section 12.1.
12.2 Authentication and verification
To access the Services of TESORA SpA, users are required to provide an e-mail address and create a password. TESORA SpA offers two-factor authentication via a user’s mobile device (SMS) or a supported Time-based One Time Password application. A verified phone number is required to enable SMS two-factor authentication. Users are responsible for keeping the electronic devices through which the TESORA SpA Services are accessed secure and for maintaining adequate security and control of all security details used to access the TESORA SpA Services. This includes taking all reasonable steps to prevent the loss, theft, or misuse of such electronic devices and ensuring that such electronic devices are password protected. Any loss or compromise of personal electronic devices or security details may result in unauthorized access to a user’s YOURADN Account by a third party and the loss or theft of electronic money, digital currency, and/or funds held in the user’s YOURADN Account and the misuse of any associated account, including linked bank accounts and credit/debit cards.
12.3 Security breach
If you suspect that your YOURADN account or any of your security data has been compromised or if you become aware of any fraud or attempted fraud or any other security incident (including a cyber security attack) affecting you and/or YOURADN you must inform:
A) legal@youradn.com describing the details of the breach
B) continue to provide accurate and up-to-date information throughout the duration of the security breach; and
C) You must take all steps reasonably necessary to mitigate, manage, or report any breach of security.
12.4 Safety and security of your computer and devices
TESORA SpA is not responsible for any damage or interruption caused by computer viruses or other malicious code that may affect your computer or other equipment, or any phishing, spoofing, or other attack. We recommend regular use of reputable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks, and they should exercise caution when reviewing messages purporting to be from us.
13. GENERAL
13.1 Your Compliance with Applicable Law
You must comply with all laws, regulations, licensing requirements (including, but not limited to, data privacy laws and anti-money laundering and countering the financing of terrorism laws) when using the TESORA SpA Services, the YOURADN Platform and the Site.
13.2 Limited License
We grant you a limited, non-exclusive, non-transferable license, subject to the terms of this Agreement, to access and use the Site and its content, materials, information (collectively, the “Content”) solely for approved purposes as permitted by us from time to time. Any other use of the Site or the Content is expressly prohibited and any other right, title and interest in the Site or the Content is exclusively owned by YTESORA SpA and its licensors. You agree not to copy, transmit, distribute, sell, license, reverse engineer, modify, publish or participate in the transfer or sale, create derivative works from, or in any other way exploit any Content, in whole or in part.
YOURADN and all logos relating to the Services of TESORA SpA or displayed on the Site are registered trademarks. You may not copy, imitate or use them without our prior written consent.
13.3 Prohibited and Conditional Use
In relation to the use of TESORA SpA’s Services and interactions with other users and third parties, the user agrees to comply with the “Policy on Prohibited Use, Prohibited Activities and Conditional Use as indicated in ANNEX 1. Nothing contained herein should be construed as granting, by implication, estoppel, or otherwise, any license or right for electronic money or digital currency to be used for any illegal, fraudulent, unethical, or unauthorized purpose or to promote or facilitate any illegal, fraudulent, unethical, or unauthorized activity. We reserve the right at all times to monitor, review, preserve, and/or disclose any information as necessary to satisfy any applicable law, regulation, sanctions program, legal process, or governmental request.
13.4 Export controls and sanctions
The use of TESORA SpA’s Services and the Site is subject to international export controls and economic sanctions requirements. By sending, receiving, buying, selling, exchanging or storing digital crypto through the Site or the Services of TESORA SpA, you agree to comply with these requirements. You are not allowed to purchase digital crypto or use any of TESORA SpA’s Services through the Site if:
A) you are located in, under the control of, or a national or resident of Cuba, Iran, North Korea, Sudan or Syria or any other country subject to the United States embargo, United Nations sanctions, European Union or United Kingdom financial sanctions regimes, or if you are a person on the economic sanctions lists published by authorities from time to time; or
B) you intend to provide any acquired or stored digital crypto or electronic money or TESORA SpA Services to a Sanctioned Country (or a citizen or resident of a Sanctioned Country) or a Sanctioned Person.
13.5 Changes
We will notify you of any changes to the Contract relating to the Services of TESORA SpA by email at least two months in advance. In such circumstances, you will be deemed to have accepted the change if you do not notify us otherwise prior to the date on which the change takes effect and you continue to use the Services of TESORA SpA. Alternatively, we may be forced to apply changes and publish them on the site instantly. In the latter case, at the first useful access to the app or to your wallet via the website, a popup will appear informing that there have been changes to the general conditions and before accessing the wallet they must be accepted to continue operating. Accepting the new conditions published by confirming and accepting the popup, and subsequent use of the YOURADN Services, will be understood as your acceptance and confirmation of reading the new terms of use and the changes made therein, excluding from any claim, subsequent liability on your part to TESORA SpA.
If you do not agree to the change, you must let us know and the Agreement will end at the end of the two-month notice. You may also terminate the Agreement immediately and free of charge with effect at any time before the expiration of the two-month notice. We may make all other changes to the Agreement (including in relation to any other YOURADN Services) by posting the revised Agreement on the Site or by emailing it to you, indicating when the revised Agreement becomes effective. Although we will try to provide you with advance notice where possible, where lawful, we may indicate that the revised Agreement will be effective immediately and if you do not agree with any such changes, you should close your YOURADN Account and cease using the Services of TESORA SpA. You agree that any notice of changes in the manner set forth above will be sufficient notice to you and your continued access to and/or use of the TESORA SpA Services and/or the Site will constitute affirmative acknowledgment by you of the changes and will be deemed your acceptance of the revised Agreement. Copies of the most current version of the Agreement will be made available on the Site at all times.
13.6 Relations between the parties
Nothing contained in this Agreement shall be deemed or be deemed to be construed with, nor shall it cause, that you or TESORA SpA may be treated as a partner or joint venture, or treated as the agent of the other.
13.7 Privacy of Others
If you receive information about another user through the TESORA SpA Services, you must keep the information confidential and use it only in connection with the TESORA SpA Services. You may not disclose or distribute a user’s information to any third party or use the information except when reasonably necessary to perform a transaction and other reasonably ancillary functions such as support, reconciliation, and accounting unless you receive your express consent to do so. It is not possible to send unsolicited communications to another user through the Services of TESORA SpA.
13.8 Contact Information
You are responsible for keeping your contact details (including your email address and phone number) in your YOURADN profile up to date in order to receive any alerts we may send you (including alerts of actual or suspected security breaches). Please see EXHIBIT 3 for more details in relation to how we will communicate with you.
13.9 Taxes
It is your sole responsibility to determine whether, and to what extent, any taxes apply to any transaction you conduct through the Services of TESORA SpA and to withhold, collect, report, and remit the correct amount of taxes to the appropriate tax authorities. Transaction history is available through your YOURADN account.
13.10 Unclaimed property
If we hold electronic money or digital crypto on your behalf and are unable to contact you and have no record of your use of the TESORA SpA Services for several years, applicable law may require us to report the electronic money or digital crypto as unclaimed property to authorities in certain jurisdictions. We will attempt to locate you at the address set out in our records, but if we are unable to do so, we may be required to hand over such electronic money or digital crypto to authorities in certain jurisdictions as unclaimed property. We reserve the right to deduct a dormancy fee or other administrative charge from such unclaimed funds, as permitted by applicable law.
13.11 Death of the account holder
For security reasons, if we receive legal documentation confirming your death or other information that leads us to believe that you are deceased, we will freeze your YOURADN account and during this period, no transaction can be completed until: (i) your designated executor/trustee has opened a new YOURADN account or informed TESORA SpA about another Account in their name, as further described below, and the entirety of your YOURADN Account has been transferred to such new account, or (ii) we have received proof in a form satisfactory to us that you are not deceased. If we have reason to believe that you may be deceased but do not have proof of your death in a form satisfactory to our satisfaction, you authorize us to make investigations, directly or through third parties, that we deem necessary to ascertain whether you are deceased. Upon receipt by us of proof satisfactory to us that you have passed away, the executor/trustee whom you have designated in a valid will or similar testamentary document, will be required to open a new YOURADN account or inform TESORA SpA of another existing YOURADN account in his name, so as to allow us to transfer what was deposited in your account to his. If you have not designated an executor/trustee, we reserve the right to:
(i) treat as executor/trustee any person authorized to inherit your YOURADN account, as determined by us upon receipt and review of documentation that, in our sole and absolute discretion, we deem necessary or appropriate, including (but not limited to) a will or similar document, or
(ii) apply for an order designating an executor/trustee from a court having jurisdiction over your estate. In the event that we determine, in our sole and absolute discretion, that there is uncertainty as to the validity of the executor/trustee designation, we reserve the right to seek an order resolving such matter from a court of competent jurisdiction prior to taking any action relating to your YOURADN account. Pursuant to the above, unless the designated executor/trustee already holds a YOURADN account (in which case they may still be required to undergo additional identity verification procedures), the opening of a new YOURADN account by a designated executor/trustee is mandatory after the death of a YOURADN account owner, and you hereby agree that your executor/trustee will be required to open a new account and provide the information required under Section 3 of this Agreement in order to gain access to the contents of their YOURADN account.
13.12 Entire Agreement
This Agreement (including the documents incorporated by reference herein) comprises the entire Agreement between you and TESORA SpA regarding the subject matter hereof, and supersedes all prior discussions, agreements, and understandings of any kind (including, but not limited to, any prior versions of this Agreement) and any nature between you and TESORA SpA.
13.13 Interpretation
The section titles in this Agreement are for convenience only and do not govern the meaning or interpretation of any provision of this Agreement.
13.14 Transfer and assignment
This Agreement is personal to you, and you may not transfer or assign your rights, licenses, interests, and/or obligations to anyone else. We may transfer or assign our licenses of rights, interests, and/or obligations at any time, including as part of a merger, acquisition, or other corporate reorganization involving TESORA SpA, provided that such transfer or assignment does not materially affect the quality of the TESORA SpA Services received. Notwithstanding the foregoing, this Agreement shall be binding upon and inure to the benefit of the parties, their successors and permitted assigns. You reserve the right to terminate the contract with immediate effect if we transfer and/or assign the Agreement.
13.15 Guarantees to third parties
You may not pledge electronic or digital cryptocurrencies deposited in your YOURADN account to third parties unless you have obtained our prior written approval.
13.16 Disability
If any provision of this Agreement is held to be invalid or unenforceable under any applicable law, this shall not affect the validity of any other provision. If any provision is held to be unenforceable, the unenforceable provision will be severed and the remaining provisions will be enforced.
13.17 Enforcement of our rights
We may not always strictly enforce our rights under this Agreement. If we choose not to enforce our rights at any time, this is a temporary measure and we can strictly enforce our rights again at any time thereafter.
13.18 Language
This Agreement and any information or notices you or we provide must be in Italian. Any translation of this Agreement or other documents is provided for your convenience only and may not accurately represent the information in the original Italian language. In the event of any inconsistencies, the Italian language version of this Agreement or other documents will prevail.
13.19 Change of control
In the event that TESORA SpA is acquired or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you and our relationship with you (including this Agreement) as part of such merger, acquisition, sale, or other change of control.
13.20 Duration of the provisions
All provisions of this Agreement that by their nature extend beyond the expiration or termination of this Agreement, including, but not limited to, the Sections relating to suspension or termination, cancellation of the YOURADN Account, debts to TESORA SpA, general use of the YOURADN Platform or Site, disputes with TESORA SpA, and general provisions shall continue to be binding and operate after termination or termination expiration of this Agreement.
13.21 Applicable law and jurisdiction
This Agreement and the relationship between us shall be governed by the laws of Italy and any dispute shall be submitted to the Rules of the Milan Chamber of Arbitration.
ANNEX 1: PROHIBITED USE, PROHIBITED UNDERTAKINGS AND CONDITIONAL USE
1. Prohibited Use
Your YOURADN account cannot be used for different activities that we explain below. The following are representative, but not exhaustive, examples. If you are unsure whether or not your use of the TESORA SpA Services or the YOURADN Platform implies a “Prohibited Use” or you have questions about how these requirements apply to you, please submit a support request to: info@youradn.com.
By opening a YOURADN Account, the user declares and guarantees that he/she will not use his/her YOURADN account, the TESORA SpA Services and/or the YOURADN Platform to carry out any of the following operations:
A) Unlawful Activity: Activity that would violate or contribute to the violation of any law, statute, ordinance or regulation or sanctions program administered in the countries in which YOURADN conducts business, or that would result in proceeds from any unlawful activity; publish, distribute, or disseminate any unlawful material or information.
B) Abusive activity: actions that impose an unreasonable or disproportionately large load on our infrastructure or interfere with, intercept or expropriate any system, data or information; transmit or upload to the Site any material that contains viruses, worms or any other harmful or deleterious program; attempt to gain unauthorized access to the Site, other YOURADN Accounts, computer systems or networks connected to the Site, through password mining or any other means; use another party’s YOURADN Account information to access or use the Site, except in the case of specific merchants and/or applications that are specifically authorized by a user to access his or her Account and information; or transfer your access to or rights to your account to a third party, unless it is by operation of law or with the express authorization of TESORA SpA.
C) Abuse other users: interfere with another individual or entity’s access to or use of any YOURADN Service; defame, abuse, extort, harass, stalk, threaten, or otherwise violate or otherwise violate the legal rights (such as, but not limited to, rights of privacy, publicity, and intellectual property) of others; collect or otherwise collect information from the Site about others, including, but not limited to, email addresses, without your consent.
D) Fraud: Activities aimed at defrauding TESORA SpA, users of TESORA SpA or any other person; providing any false, inaccurate or misleading information to TESORA SpA.
E) Gambling: lotteries; paid auctions; sports predictions or odds creation; fantasy sports leagues with cash prizes; internet games; contests; lotteries; games of chance.
F) Intellectual Property Infringement: Engaging in transactions involving items that infringe any copyright, trademark, right of publicity, or privacy, or any other proprietary right under the law, including but not limited to selling, distributing, or accessing counterfeit music, movies, software, or other licensed materials without the appropriate permission of the rights holder; use of ownership TESOA SpA’s intellectual property, name or logo, including the use of YOURADN trademarks or service marks, without the express consent of TESORA SpA or in a manner that otherwise damages TESORA SpA or the YOURADN trademark; any action that implies a false endorsement of or affiliation with TESORA SpA.
2. Prohibited activities
In addition to the Prohibited Uses described above, the following categories of activities, business practices and sales items may not be carried out using the TESORA SpA Services or the YOURADN Platform (“Prohibited Activities”). Most of the prohibited categories of activities are imposed by the rules of the payment system network or by the requirements of our suppliers or bank processors. The specific types of uses listed below are representative, but not exhaustive. If you are unsure whether or not your use of the TESORA SpA Services or the YOURADN Platform involves a prohibited activity, or have questions about how these requirements apply to you, please contact us at info@youradn.com.
By opening a YOURADN Account, you represent and warrant that you will not use your YOURADN account, the TESORA SpA Services and/or the YOURADN Platform in relation to any of the following activities, practices or items:
A) Investment and credit services: Securities intermediaries; mortgage or debt relief advisory services; credit advice or repair; real estate opportunities; investment schemes;
B) Limited Financial Services: Cashing of checks, bonds; collection agencies;
C) Infringement of intellectual property or proprietary rights: Selling, distributing, or accessing counterfeit music, movies, software, or other licensed materials without the appropriate permission of the rights holder;
D) Counterfeit or unauthorized goods: unauthorized sale or resale of branded or designer products or services; sale of illegally imported or exported or stolen goods or services;
E) Regulated products and services: marijuana distributors and related activities; sale of tobacco, e-cigarettes, and e-liquids; online prescription or pharmaceutical services; age-restricted goods or services; weapons and ammunition; gunpowder and other explosives; fireworks and related goods; toxic, flammable, and radioactive materials;
F) Drugs and drug paraphernalia: sale of narcotics, controlled substances, and any equipment designed for the production or use of drugs, such as bongs, vaporizers, and hookahs;
G) Pseudo-pharmaceuticals: pharmaceuticals and other products that provide health claims that have not been approved or verified by the applicable local and/or national regulatory body;
H) Substances intended to mimic illegal drugs: sale of a legal substance that provides the same effect as an illegal drug (e.g. sage, kratom);
I) Adult content and services: pornography and other obscene materials (including literature, images, and other media); sites that offer sexually related services such as prostitution, escorts, pay-per-view, adult live chat features;
J) Multi-level marketing: pyramid schemes, network marketing and referral marketing programs;
K) Unfair, predatory, or deceptive practices: investment opportunities or other services that promise high rewards; sale or resale of a service without additional benefit to the buyer; resale of government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory toward consumers; and
L) High-risk activities: Any company that we believe presents high financial risk, legal liability, or violates the network of payment systems or banking policies.
ANNEX 2: VERIFICATION PROCEDURES AND LIMITS
TESORA SpA uses systems and procedures on different levels to collect and verify information about you in order to protect TESORA SpA and the community from fraudulent users and to maintain appropriate records of TESORA SpA’s customers.
Your access to one or more of our Services or the YOURADN Platform/App and the limits imposed on your use of our Services (including, but not limited to, conversion limits, deposit/custody limits, withdrawal, purchase, digital crypto Wallet transfer limits, and limits on transactions from your wallet into Fiat Currency) and any changes to such limits from time to time, may be based on the identification information and/or proof of identity provided to TESORA SpA.
TESORA SpA may require you to provide or verify additional information, or to wait a certain period of time after the completion of a transaction, before allowing you to use any YOURADN Service and/or before allowing you to transact beyond certain volume limits. You can determine the volume limits associated with your identity verification level by visiting EXHIBIT 4 “Limits.”
You can send a request to info@youradn.com request larger limits.
TESORA SpA will require you to undergo a Strengthened Due Diligence. Additional charges may apply, and YOURADN does not guarantee that we will increase your limits.
ANNEX 3: COMMUNICATIONS
1. Electronic delivery of communications
You agree and consent to receive electronically all communications, agreements, documents, notices, and disclosures (collectively “Communications”) that we provide in connection with your YOURADN Account and your use of TESORA SpA’s Services. Communications include:
A) terms of use and policies that you agree to (e.g., the Agreement and Privacy Policy), including updates to those agreements or policies;
B) account details, history, transaction receipts, confirmations and any other account or transaction information;
C) legal, regulatory, and tax disclosures or disclosures that we may be required to make available to you; and
D) responses to customer service complaints or requests made in connection with your YOURADN Account.
Unless otherwise specified in this Agreement, we will provide these Communications to you by posting them on the Site, emailing them to the primary email address listed in your YOURADN Account, communicating to you via instant chat, and/or through other electronic communications such as text messages or mobile push notifications, and you agree that such Communications will constitute sufficient notice of the subject matter contained therein.
2. How to withdraw consent..
You may withdraw your consent to receive communications electronically by contacting us at info@youradn.com. If you do not provide or withdraw your consent to receive Communications in the manner specified, TESORA SpA reserves the right to immediately terminate your YOURADN Account or charge you additional fees for hard copies of Communications.
3. Updating information.
It is your responsibility to provide us with a true, accurate, and complete email address and your contact information and to keep that information current. You understand and agree that if TESORA SpA sends you an Electronic Communication but you do not receive it because your primary email address that you have provided is incorrect, outdated, blocked by your service provider, or you are otherwise unable to receive Electronic Communications, TESORA SpA will be deemed to have provided you with the Communication. You can update your information by logging into your YOURADN account and visiting settings or by contacting our support team at info@youradn.com.
ANNEX 4. COSTS AND FEES
Cost of Custody Services
Min | Max | |
Case Activation | 1% | 5% |
Com. Free Case | 1.200 € | 3.600 € * |
Com. Bonded Custody | 600 € | 1.200 € * |
* The cost may vary depending on the value of the case. In this case, the new value of the commissions applied will be indicated in the custody contract that the customer will receive and must be accepted by the customer by signing the custody contract.
Foreign exchange operating fees
Min | Max | |
Transfer tokens | 1% | 5% |
Token Sale | 1% | 5% |
Token exchange | 1% | 5% |
Buying tokens | 1% | 5% |
Fiat Transfer to Bank | 1% | 8% |
Transfer Fiat to MyCard | 0% | 3% |
Transfer Fiat to Card | 1% | 5% |
Single account statement | 5 € | 10 € |
Mail orders(1) | 5 € | 20 € |
(1) The fee is added to the fee of the trade requested via email.
(2) the percentage applied to the transaction is allocated at the discretion of the Exchange to each transaction.
(3) The token-to-fiat currency conversion rate is indicated by the exchange at the time of token sale or conversion.
ANNEX 4 LIMITS ON THE USE OF THE WALLET
As indicated in Annex 2, there are limits on the use of the wallet beyond which additional information may be requested by TESORA SpA to perform the requested operation.
We indicate a table that shows these limits according to the services.
Service | Base limit | |
Withdrawal amount Fiat money (e.g. EUR) | None | |
Amount in receipt of crypto-assets from sources outside TESORA SpA | €9,999 at the exchange rate | An integration to the collection transaction is required, indicating the origin and information of the beneficial owner who sends the digital asset if from an external wallet to the customer’s wallet in TESORA SpA |
Amount received of crypto-assets from sources internal to TESORA SpA | There are no limits | |
Amounts sent to sources outside the TESORA SpA platform | €9,999 at the exchange rate | An addition to the transfer operation is requested by indicating the recipient’s data, including a supporting document indicating the legitimacy of the sending |
Amounts sent to sources within the TESORA SpA platform | There are no limits |
ANNEX 5. DUE DILIGENCE PROCESS
Due diligence (KYC-KYB): activity consisting of:
- verify the identity of the Client, any Executor and any Beneficial Owner on the basis of documents, data or information obtained from a reliable and independent source;
- acquire information on the purpose and intended nature of the ongoing relationship and, when identified according to a risk-based approach, of the occasional transaction;
- exercise constant control during the ongoing relationship.
Senior manager: a director or the general manager or other employee delegated by the management body or general manager to follow relations with high-risk customers; the senior manager has adequate knowledge of the level of money laundering risk to which the recipient is exposed and has a sufficient level of autonomy to take decisions capable of affecting this level of risk.
Risk-based approach: indicates an approach whereby competent authorities and companies identify, assess and understand the Money Laundering Risks to which companies are exposed and take countermeasures commensurate with those risks.
Single Computer Archive so-called AUI: an archive, formed and managed by means of computer systems, in which all the information acquired in the fulfilment of due diligence obligations is stored in a centralized manner, according to the principles provided for in the Anti-Money Laundering Decree and in the implementing measures issued by the Regulators.
Institutional activity: the activity for which the recipients have obtained registration or authorization from a Public Authority.
Shell Bank: a bank (or financial intermediary performing functions similar to a bank) that does not have a significant structure in the country in which it was established and authorised to carry on its activity and does not belong to a financial group subject to effective supervision on a consolidated basis.
Beneficiary of the insurance benefit:
1. the natural person or entity other than a natural person who, on the basis of the designation made by the policyholder or the insured, is entitled to receive the insurance benefit paid by the insurance undertaking;
2. any natural person or entity other than a natural person to whom the payment is made at the behest of the designated payee.
Customer/Customer: the person who establishes ongoing relationships or carries out transactions with exchanges (crypto-asset service providers), financial intermediaries and other entities carrying out financial activities as well as with other recipients of the obligations referred to in the Anti-Money Laundering Decree, normally also identified with other terms, such as users, investors, policyholders, policyholders, buyers, entrusted parties, etc.
Compliance Risk: specific compliance required by a given legislation, in order not to incur judicial or administrative sanctions, significant financial losses or reputational damage as a result of violations of mandatory rules (laws, regulations) or self-regulation (e.g. code of conduct, code of conduct).
Freezing of funds: the prohibition, by virtue of EU regulations and national legislation, of the movement, transfer, modification, use or management of funds and cryptocurrencies or tokens in general or access to them, so as to change their volume, amount, location, ownership, possession, nature, destination or any other change that allows the use of the funds, including portfolio management.
Freezing of economic resources: the prohibition, by virtue of EU regulations and national legislation, of the transfer, disposition or, in order to obtain funds, goods or services in any way, the use of economic resources, including, but not limited to, the sale, lease, lease or establishment of real security rights.
Correspondent current accounts and similar relationships: accounts held by banks for the settlement of interbank services and other relationships, however denominated, maintained between credit institutions and financial institutions, used for the settlement of transactions on behalf of the Customers of correspondent institutions.
Transit accounts: cross-border correspondent banking relationships, maintained between banking and financial intermediaries and exchanges (crypto-asset service providers), used to carry out transactions in their own name and on behalf of customers.
Line controls (so-called “first level controls”): the set of controls aimed at ensuring the correct performance of operations. They are carried out by the Operating Structures themselves (e.g. hierarchical, systematic and sample checks), also through units dedicated exclusively to control or supervision tasks that report to the heads of the Operating Structures, or carried out as part of the back office; as far as possible, they shall be incorporated into computer procedures.
Risk and compliance controls (so-called “second-level controls”): the set of controls that have the objective of ensuring, inter alia:
• the correct implementation of the risk management process;
• compliance with the operational limits assigned to the various functions;
• the compliance of company operations with regulations, including self-regulatory ones.
The functions responsible for these controls are distinct from the operational ones; they contribute to the definition of risk governance policies and the risk management process.
Counterparty: natural and legal persons who establish a business relationship with the Exchange (even if they are not recipients of the obligations set out in the Anti-Money Laundering Decree).
Cover Payment: the transfer of funds used when there is no direct relationship between the payment service provider (PSP) of the payer and the Beneficiary and it is therefore necessary to resort to a chain of correspondence relationships between PSPs. Three or more PSPs are involved in a hedging payment.
Cryptocurrency: A cryptocurrency is a virtual currency that, according to the Bank of Italy’s definition, constitutes a digital representation of value and is used as a medium of exchange or held for investment purposes. Cryptocurrencies can be transferred, stored, or traded electronically. Some typical examples are Bitcoin, LiteCoin, Ripple, Ethereum, Cardano, Tron etc.
Identification data of the Customer, its Beneficial Owner and the Executor: the name and surname, place and date of birth, registered residence and, where different, domicile, and, where assigned, the Customer’s tax code, and where assigned, also its Beneficial Owner and the Executor. In the case of subjects other than a natural person, the name, registered office, registration number in the register of companies or in the register of legal persons where applicable. In both cases, at the time of payment of the benefit, also the registered residence and, where different, the domicile, the tax code of the Beneficiary and, where the assignment is envisaged, also of the relevant Beneficial Owner and the Executor
Identification data of the Beneficiary, its Beneficial Owner and the Executor: the name and surname, place and date of birth. In the case of subjects other than a natural person, the name, registered office, registration number in the register of companies or in the register of legal persons where applicable. In both cases, at the time of payment of the benefit, also the registered residence and, where different, the domicile, the tax code of the Beneficiary and, where the assignment is envisaged, also of the relevant Beneficial Owner and the Executor.
Cash: banknotes and coins, in euro or foreign currencies, which are legal tender. (TESORA SpA does not accept cash payments – actual money)
DeFi: an acronym for Decentralized Finance, it implies a protocol for the exchange of digital systems, managed independently by regulators, without intermediaries, using blockchain platforms, keeping transactions anonymous, while tracking their history without tracing it back to a beneficial owner.
Employee: all employees of TESORA SpA, whether they belong to organisational units and/or territorial structures and/or central structures.
Executor: the person delegated to operate in the name and on behalf of the Client or who is in any case granted powers of representation that allow him to operate in the name and on behalf of the Client.
Risk factors: these are the variables that are capable, individually or in combination, of increasing or reducing the risk of money laundering deriving from individual ongoing relationships or occasional transactions.
Financial Advisor: independent financial advisors qualified to offer off-site offers who can offer advice to their customers on the services offered by TESORA SpA. They carry out independent consultancy activities and provide advice on tokenization systems, traceability processes using Blockchain technology, digital certification processes for companies and production chains of raw materials and services, feasibility studies on digitization processes of company assets with integration into centralized platforms equipped with blockchain technology. The Financial Advisor operates independently towards its clients, excluding any degree of employment with TESORA SpA.
Funds: financial assets and utilities of any kind, also owned through an intermediary natural or legal person, including but not limited to:
- cash, cheques, pecuniary claims, bills of exchange, payment orders and other payment instruments;
- deposits with financial institutions or other entities, account balances, credits and obligations of any kind;
- publicly and privately marketable securities as well as financial instruments;
- interest, dividends or other income and increases in value generated by the assets;
- the credit, the right of set-off, guarantees of any kind, sureties and other financial commitments;
- letters of credit, bills of lading and other securities representing goods;
- all other export financing instruments;
- insurance policies concerning the life classes referred to in the article;
- Crypto Currency (Bitcoin, Ethereum, etc.);
- Stable Coin (Tether, USC, etc.);
- Equity token;
- Utility Token;
- Stable Utility Token;
- NFT – Non-fungible Token;
- Security Token.
Anti-Money Laundering Function: the function, an integral part of the second-level internal control system, responsible for preventing and combating the phenomena as well as the implementation of money laundering and terrorist financing operations.
Corporate Control Functions: the Compliance Function, the Risk Management Function, the Anti-Money Laundering Function, the Internal Audit Function.
Compliance Function: the Function entrusted with the specific task of presiding, according to a risk-based approach, the management of the risk of non-compliance with regard to the company’s activities, verifying that the procedures are adequate to prevent such risk, consisting in the violation of non-regulatory rules (laws and regulations) and self-regulation (codes of conduct, codes of ethics) applicable to the Exchang (Crypto-asset Service Provider). This Function is an integral part of the internal control system.
Control Functions: the Corporate Control Functions, the Manager in Charge of Preparing Financial Statements, the Director in charge of Controls, the personnel responsible for managing customer identification.
Internal Audit Function: the Function entrusted with the task of overseeing, with a view to third-level controls, including on-site checks, the regular performance of operations and the evolution of risks and assessing the completeness, adequacy, functionality and reliability of the organisational structure and other components of the Internal Control System, bringing possible improvements to the attention of the corporate bodies, with particular reference to the Risk Appetite Framework (RAF), the risk management process and the tools for measuring and controlling them. On the basis of the results of its controls, it makes recommendations to the corporate bodies.
FATF: Financial Action Task Force, a body set up by the OECD and specialized in the prevention and fight against money laundering, terrorist financing and the proliferation of weapons of mass destruction.
Anomaly indicators: cases representative of operations or anomalous behaviour by customers, aimed at facilitating the assessment, by obliged parties, of any profiles of suspicion of money laundering or terrorist financing.
Means of payment: cash (not accepted in transactions by TESORA SpA), cryptocurrencies, qualified digital assets, bank and postal cheques, cashier’s cheques and other similar or comparable cheques, postal orders, credit or payment orders, credit cards and other payment cards, transferable insurance policies, pledge policies and any other tool available that allows you to transfer, move or acquire, even electronically, funds, values or financial assets.
Remote operation: operations carried out without the physical presence of the customer and the personnel appointed by TESORA SpA. When the customer is a subject other than a natural person, he is considered present when the executor is.
Transaction: the activity consisting in the movement, transfer or transmission of cryptocurrencies, tokens in general, means of payment or in the performance of contractual acts with a patrimonial content aimed at the execution of the purchase or sale of digital assets; the stipulation of a contractual deed, with a patrimonial content, falling within the exercise of the professional or commercial activity related to digital assets consistent with the activities carried out by TESORA SpA.
Linked transactions: transactions connected to each other for the pursuit of a single objective of a legal and patrimonial nature.
Fractional transaction: a unitary transaction in terms of economic value, of an amount equal to or greater than the limits established by the Anti-Money Laundering Decree, carried out through several transactions, individually lower than the aforementioned limits, carried out at different times and in a limited period of time set at seven days, without prejudice to the existence of the fractional transaction when there are elements to consider it as such.
Occasional transaction: a transaction that cannot be traced back to an ongoing relationship; an occasional transaction is also an intellectual or commercial service, including those with instant execution, rendered in favour of the Client.
Suspicious Transaction: the transaction which, due to its characteristics, entity, nature, as well as its connection with other transactions or by splitting it or by any other circumstance known due to the functions performed, also taking into account the economic capacity and the activity carried out by the person to whom it refers, on the basis of the elements acquired pursuant to the Anti-Money Laundering Decree, leads to the believe, suspect, or have reasonable grounds to suspect, that money laundering or terrorist financing operations are underway or have been carried out or attempted or that in any case, regardless of their extent, they derive from criminal activity.
Corporate bodies: all the bodies with strategic supervision (Board of Directors), management (Chairman of the Board of Directors, Chief Executive Officer or other body to which the management function is assigned) and control (Board of Statutory Auditors).
Body with control function: Body that verifies the regularity of the management activity and the adequacy of the Company’s organisational and accounting structures; the Board of Statutory Auditors, the Supervisory Board and the Management Control Committee are, in the various models, the Bodies with a control function (or Control Bodies).
Body with management function: Company body or members of it who are responsible for or delegated management tasks, i.e. the implementation of the guidelines resolved in the exercise of the strategic supervision function. The general manager represents the top of the internal structure and as such participates in the management function.
Strategic Supervisory Body: The body responsible for all guidance and/or supervision of the Company’s management (e.g., through the examination and approval of business or financial plans or strategic operations carried out by the Company).
Origin of funds: indicates the origin of the funds specifically used in an ongoing relationship or in an occasional transaction.
Origin of assets: indicates the origin of the Client’s total assets, including both movable and real estate assets. TESORA SpA, aware that it operates in a market where the main activity takes place while maintaining a criterion of anonymity, has integrated defined parameters into its control systems to activate additional controls in the presence of crypto exchanges or deposits that require additional information on origin. In TESORA SpA, those who activate their Virtual Account must in any case pass all the KYC-KYB and AML procedures in order to start operating.
EU countries: Countries belonging to the European Economic Area.
Third countries: Countries outside the European Economic Area.
High-risk third countries: non-EU countries whose legal systems have strategic deficiencies in their national regimes for the prevention of money laundering and terrorist financing.
Personnel: employees and those who in any case operate on the basis of relationships that determine their inclusion in the organisation of the obliged party, even in a form other than the employment relationship, including Financial Advisors qualified to provide independent advice.
Politically Exposed Persons (PEP): natural persons, i.e. “natural persons who occupy or have ceased to hold important public offices for less than one year, as well as their family members and those who are known to have close ties with the aforementioned persons, as listed below:
1. Natural persons who occupy or have occupied important public offices are those who hold or have held the office of:
1.1. President of the Republic, Prime Minister, Minister, Deputy Minister and Undersecretary, President of the Region, Regional Councillor, Mayor of a provincial capital or metropolitan city, Mayor of a municipality with a population of not less than 15,000 inhabitants as well as similar offices in foreign countries;
1.2. deputy, senator, European parliamentarian, regional councillor as well as similar offices in foreign countries;
1.3. member of the central governing bodies of political parties;
1.4. judge of the Constitutional Court, magistrate of the Court of Cassation or the Court of Auditors, State Councillor and other members of the Council of Administrative Justice for the Sicilian Region as well as similar offices in foreign countries;
1.5. member of the governing bodies of central banks and independent authorities;
1.6. ambassador, chargé d’affaires or equivalent positions in foreign states, senior officer in the armed forces or similar positions in foreign states;
1.7. member of the administrative, management or control bodies of companies controlled, even indirectly, by the Italian State or by a foreign State or owned, predominantly or wholly, by the Regions, provincial capitals and metropolitan cities and municipalities with a total population of not less than 15,000 inhabitants;
1.8. general manager of ASL and hospital, university hospital and other bodies of the national health service;
1.9. director, deputy director and member of the management body or person performing equivalent functions in international organisations.
2. family members of politically exposed persons are: parents, spouse or person related in a civil union or de facto cohabitation or institutions similar to the politically exposed person, children and their spouses as well as persons related to children in civil union or de facto cohabitation or similar institutions;
3. The following are subjects with whom politically exposed persons are known to have close ties:
3.1 natural persons who are related to the politically exposed person by virtue of joint beneficial ownership of legal entities (including trusts and similar legal arrangements) or who have close business relationships with the politically exposed person;
3.2 natural persons who only formally hold wholly control of an entity known to be constituted, in fact, in the interest and for the benefit of a politically exposed person.
Centralized platform: it is the platform that leads back to an owner who determines its rules and functions independently. We can define centralized platforms as Banks, Insurance Companies, etc. Not all exchanges operate with centralized systems. In the case of TESORA SpA, in order to comply with AML and KYC and KYB regulations, it has decided to operate centrally, wanting to identify every transaction performed within it.
Decentralized platform: also called DeFi, it aims to execute operations digitally without any intermediary. This kind of platform reflects another risk as it is impossible to trace the beneficial owner of the operation.
Anti-Money Laundering Policy or Policy: the document defined by the body with a management function and approved by the body with a strategic supervision function pursuant to the Provisions on organisation, procedures and internal controls aimed at preventing the use of intermediaries for money laundering and terrorist financing purposes.
PSP: Payment Service Provider.
Account Information Service Providers (AISPs): is a Payment Service Provider that provides account information services, i.e. online services that provide consolidated information regarding one or more payment accounts held by the payment service user with another Payment Service Provider or with several payment service providers.
Digital wallet service providers: any legal entity that provides third parties, on a professional basis, including online, with private cryptographic key safeguard services on behalf of its Customers, in order to hold, store and transfer virtual currencies.
Service providers related to the use of virtual currency (Crypto-activity service providers): any legal entity that provides third parties, on a professional basis, with services functional to the use, exchange, storage of virtual currency and their conversion from or into legal tender currencies. As required by the MiCArr. chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://eur-lex.europa.eu/legal-content/IT/TXT/PDF/?uri=CELEX:32023R1114
Continuous relationship: a relationship of duration, falling within the exercise of the activity of the institution carried out by the obliged parties, which does not end in a single transaction.
Distance relationships or transactions: means any transaction or relationship in which the client is not physically present, i.e. not in the same physical location as the firm or a person acting on behalf of said firm. This includes situations where the customer’s identity is verified via video link or similar technological means.
Risk appetite: the level of risk (overall and by type) that the Company intends to assume in the pursuit of its strategic objectives.
Money laundering risk: the risk deriving from the violation of legal, regulatory and self-regulatory provisions functional to the prevention of the use of the financial system for the purposes of money laundering, terrorist financing or financing of weapons of mass destruction development programmes, as well as the risk of involvement in episodes of money laundering and terrorist financing or financing of weapons development programmes of mass destruction. mass destruction.
Inherent risk: in the logic of “potential” risk, the probability for the Company to suffer direct or indirect damage of a sanctioning, criminal, financial or reputational nature without considering the organization and functioning of its organizational controls and the more general Internal Control System.
Residual risk: summary judgment that takes into account the assessment of the suitability of the organisational, procedural and control measures in place, with the consequent identification of the corrective initiatives to be taken for the purpose of mitigating it.
Economic resources: assets of any kind, tangible or intangible, and assets, movable or immovable, including accessories, appurtenances and fruits, which are not funds but which can be used to obtain funds, goods or services, owned, held or controlled, even partially, directly or indirectly, or through an intermediary natural or legal person, by designated persons, or by natural or legal persons acting on behalf of or under the direction of the latter.
Internal control system: the set of rules, functions, structures, resources, processes and procedures that aim to ensure, in compliance with sound and prudent management, the following purposes:
- verification of the implementation of company strategies and policies;
- containment of risk within the limits indicated in the Risk Appetite Framework (“RAF”);
- safeguarding the value of assets and protection against losses;
- effectiveness and efficiency of business processes;
• reliability and security of company information and IT procedures; - prevention of the risk that TESORA SpA is involved, even involuntarily, in illegal activities (with particular reference to those related to money laundering, usury and terrorist financing);
- compliance of operations with the law and supervisory regulations, as well as with internal policies, regulations and procedures.
Beneficial owner: the natural person or persons, other than the Client, in whose interest or in whose last instance the ongoing relationship is established, the professional service is rendered or the transaction is performed.
Tokens: tokens are compared to cryptocurrencies, while maintaining different functions and attributes depending on the case, which are not just part of the mere exchange activity, but can provide specific rights to the holders who hold them. In any case, they are managed digitally through a dedicated wallet.
Virtual currency: the digital representation of value, not issued by a central bank or public authority, not necessarily linked to a legal tender currency, used as a medium of exchange for the purchase of goods and services and transferred, stored and traded electronically.
Virtual Account: the virtual account held by a customer of TESORA SpA, capable of storing tokens and cryptocurrencies in order to allow the normal operation of exchange and transfer of the tokens owned. The exchange determines what type of tokens and crypto to manage within it.
Wallet: Wallet or digital account capable of holding tokens and digital crypto.