{"id":3084,"date":"2026-01-20T08:46:26","date_gmt":"2026-01-20T08:46:26","guid":{"rendered":"https:\/\/www.youradn.com\/reclamations-appels-conciliation-en-matiere-de-monnaie-electronique\/"},"modified":"2026-01-26T09:56:29","modified_gmt":"2026-01-26T09:56:29","slug":"reclamations-appels-conciliation-en-matiere-de-monnaie-electronique","status":"publish","type":"page","link":"https:\/\/www.youradn.com\/fr\/reclamations-appels-conciliation-en-matiere-de-monnaie-electronique\/","title":{"rendered":"R\u00e9clamations, appels, conciliation en mati\u00e8re de monnaie \u00e9lectronique"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3084\" class=\"elementor elementor-3084 elementor-2879\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d81e95 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"0d81e95\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85f8c10 elementor-widget elementor-widget-spacer\" data-id=\"85f8c10\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81df0da e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"81df0da\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21ff8ae elementor-widget elementor-widget-heading\" data-id=\"21ff8ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">R\u00e9clamations, appels, conciliation en mati\u00e8re de monnaie \u00e9lectronique<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f1c832 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"1f1c832\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4596678 elementor-widget elementor-widget-text-editor\" data-id=\"4596678\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans le cas o\u00f9 un litige surviendra entre le Client et YOURADN concernant des produits et services FOURNIS, le Client peut d\u00e9poser une plainte aupr\u00e8s de YOURADN en remplissant le <a href=\"#form_reclami\">formulaire appropri\u00e9 <\/a>sur le site web, ou en envoyant une communication (par courrier recommand\u00e9 avec accus\u00e9 de r\u00e9ception, courrier ordinaire, e-mail, PEC ou fax) \u00e0 l&rsquo;une des adresses indiqu\u00e9es ci-dessous :<\/p><p>TOGO INFINITY LTD<br>Service Satisfaction Client et R\u00e9clamations Italie<br>Block 4 Harcourt Centre, Harcourt Road 2, Dublin, Irlande, D02 HW77<br>Courriel : reclami@youradn.com<br>Les donn\u00e9es personnelles que vous fournissez seront trait\u00e9es par TOGO INFINITY LTD, en tant que responsable du traitement, afin de r\u00e9pondre \u00e0 votre demande par le biais de processus partiellement automatis\u00e9s, impliquant \u00e0 la fois une intervention humaine et l\u2019utilisation d\u2019outils d\u2019intelligence artificielle.<\/p><p><a href=\"https:\/\/www.youradn.com\/fr\/vie-privee\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pour plus d&rsquo;informations sur la mani\u00e8re dont nous traitons vos donn\u00e9es personnelles, cliquez ici.<\/a><\/p><p>YOURADN doit r\u00e9pondre dans :<\/p><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"> <\/li><\/ul><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><li>60 jours calendaires \u00e0 compter de la r\u00e9ception de la plainte relative aux op\u00e9rations et services fournis ;<\/li><\/ul><\/li><\/ul><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\"><ul class=\"wp-block-list\"><li>15 jours ouvrables \u00e0 compter de la r\u00e9ception de la plainte concernant les services de transfert et d&rsquo;\u00e9change. Si, dans des situations exceptionnelles, YOURADN ne peut pas r\u00e9pondre dans ce d\u00e9lai, elle envoie une r\u00e9ponse provisoire, indiquant les raisons du retard et pr\u00e9cisant le d\u00e9lai dans lequel le client recevra une r\u00e9ponse d\u00e9finitive, dans tous les cas ne d\u00e9passant pas 35 jours ouvrables. <\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-871853b elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"871853b\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nouveau formulaire\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3084\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"871853b\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"R\u00e9clamations, appels, conciliation en mati\u00e8re de monnaie \u00e9lectronique - YourAdn\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"3084\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-cognome elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-cognome\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom de famille\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[cognome]\" id=\"form-field-cognome\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nom de famille\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nome elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nome\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nome]\" id=\"form-field-nome\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nom\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-codice_fiscale elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-codice_fiscale\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTax ID code\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[codice_fiscale]\" id=\"form-field-codice_fiscale\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tax ID code\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-gia_cliente elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-gia_cliente\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAlready a customer\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Yes\" id=\"form-field-gia_cliente-0\" name=\"form_fields[gia_cliente]\"> <label for=\"form-field-gia_cliente-0\">Yes<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"No\" id=\"form-field-gia_cliente-1\" name=\"form_fields[gia_cliente]\"> <label for=\"form-field-gia_cliente-1\">No<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessagerie \u00e9lectronique\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Messagerie \u00e9lectronique\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefono elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefono\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelephone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<span class=\"ccfef-editor-intl-input\" data-id=\"form-field-telefono\" data-field-id=\"1e1d241\" data-default-country=\"it\" data-include-countries=\"\" data-exclude-countries=\"\" data-dial-code-visibility=\"show\" data-strict-mode=\"no\" style=\"display: none;\"><\/span>\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefono]\" id=\"form-field-telefono\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Seuls les caract\u00e8res de num\u00e9ros de t\u00e9l\u00e9phone (#, -, *, etc.) sont accept\u00e9s.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-argomento elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-argomento\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSubject of the complaint\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[argomento]\" id=\"form-field-argomento\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Subject of the complaint\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-messaggio elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-messaggio\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[messaggio]\" id=\"form-field-messaggio\" rows=\"8\" placeholder=\"Message\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_e0f269d elementor-col-100\">\n\t\t\t\t\tIl est important d'indiquer la relation \u00e0 laquelle il est fait r\u00e9f\u00e9rence et de d\u00e9crire le diff\u00e9rend du mieux possible.<br><br>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-preferenza elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-preferenza\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPr\u00e9f\u00e9rences de contact\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[preferenza]\" id=\"form-field-preferenza\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Matin\">Matin<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Apr\u00e8s-midi\">Apr\u00e8s-midi<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Soir&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;\">Soir<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_c690296 elementor-col-100\">\n\t\t\t\t\tEn cliquant sur le bouton \u00ab Envoyer une plainte \u00bb, les donn\u00e9es personnelles que vous fournissez seront trait\u00e9es par Tesora SPA en tant que responsable des donn\u00e9es, afin de r\u00e9pondre \u00e0 votre demande via des processus partiellement automatis\u00e9s, impliquant \u00e0 la fois l'intervention humaine et l'utilisation d'outils d'intelligence artificielle. Pour plus d'informations sur le traitement de vos donn\u00e9es personnelles, consultez ou t\u00e9l\u00e9chargez la <a target=\"_blank\" href=\"https:\/\/www.youradn.com\/fr\/vie-privee\/\">politique de confidentialit\u00e9<\/a>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer une r\u00e9clamation<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-136bf95 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"136bf95\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9fe6ec3 elementor-widget elementor-widget-spacer\" data-id=\"9fe6ec3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>R\u00e9clamations, appels, conciliation en mati\u00e8re de monnaie \u00e9lectronique Dans le cas o\u00f9 un litige surviendra entre le Client et YOURADN concernant des produits et services FOURNIS, le Client peut d\u00e9poser une plainte aupr\u00e8s de YOURADN en remplissant le formulaire appropri\u00e9 sur le site web, ou en envoyant une communication (par courrier recommand\u00e9 avec accus\u00e9 de r\u00e9ception, courrier ordinaire, e-mail, PEC ou fax) \u00e0 l&rsquo;une des adresses indiqu\u00e9es ci-dessous : TOGO INFINITY LTDService Satisfaction Client et R\u00e9clamations ItalieBlock 4 Harcourt Centre, Harcourt Road 2, Dublin, Irlande, D02 HW77Courriel : reclami@youradn.comLes donn\u00e9es personnelles que vous fournissez seront trait\u00e9es par TOGO INFINITY LTD, en tant que responsable du traitement, afin de r\u00e9pondre \u00e0 votre demande par le biais de processus partiellement automatis\u00e9s, impliquant \u00e0 la fois une intervention humaine et l\u2019utilisation d\u2019outils d\u2019intelligence artificielle. Pour plus d&rsquo;informations sur la mani\u00e8re dont nous traitons vos donn\u00e9es personnelles, cliquez ici. YOURADN doit r\u00e9pondre dans : 60 jours calendaires \u00e0 compter de la r\u00e9ception de la plainte relative aux op\u00e9rations et services fournis ; 15 jours ouvrables \u00e0 compter de la r\u00e9ception de la plainte concernant les services de transfert et d&rsquo;\u00e9change. Si, dans des situations exceptionnelles, YOURADN ne peut pas r\u00e9pondre dans ce d\u00e9lai, elle envoie une r\u00e9ponse provisoire, indiquant les raisons du retard et pr\u00e9cisant le d\u00e9lai dans lequel le client recevra une r\u00e9ponse d\u00e9finitive, dans tous les cas ne d\u00e9passant pas 35 jours ouvrables.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3084","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e9clamations, appels, conciliation en mati\u00e8re de monnaie \u00e9lectronique - YourAdn<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.youradn.com\/fr\/reclamations-appels-conciliation-en-matiere-de-monnaie-electronique\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9clamations, appels, conciliation en mati\u00e8re de monnaie \u00e9lectronique - YourAdn\" \/>\n<meta property=\"og:description\" content=\"R\u00e9clamations, appels, conciliation en mati\u00e8re de monnaie \u00e9lectronique Dans le cas o\u00f9 un litige surviendra entre le Client et YOURADN concernant des produits et services FOURNIS, le Client peut d\u00e9poser une plainte aupr\u00e8s de YOURADN en remplissant le formulaire appropri\u00e9 sur le site web, ou en envoyant une communication (par courrier recommand\u00e9 avec accus\u00e9 de r\u00e9ception, courrier ordinaire, e-mail, PEC ou fax) \u00e0 l&rsquo;une des adresses indiqu\u00e9es ci-dessous : TOGO INFINITY LTDService Satisfaction Client et R\u00e9clamations ItalieBlock 4 Harcourt Centre, Harcourt Road 2, Dublin, Irlande, D02 HW77Courriel : reclami@youradn.comLes donn\u00e9es personnelles que vous fournissez seront trait\u00e9es par TOGO INFINITY LTD, en tant que responsable du traitement, afin de r\u00e9pondre \u00e0 votre demande par le biais de processus partiellement automatis\u00e9s, impliquant \u00e0 la fois une intervention humaine et l\u2019utilisation d\u2019outils d\u2019intelligence artificielle. Pour plus d&rsquo;informations sur la mani\u00e8re dont nous traitons vos donn\u00e9es personnelles, cliquez ici. YOURADN doit r\u00e9pondre dans : 60 jours calendaires \u00e0 compter de la r\u00e9ception de la plainte relative aux op\u00e9rations et services fournis ; 15 jours ouvrables \u00e0 compter de la r\u00e9ception de la plainte concernant les services de transfert et d&rsquo;\u00e9change. 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