{"id":2470,"date":"2025-09-17T08:28:36","date_gmt":"2025-09-17T08:28:36","guid":{"rendered":"https:\/\/www.youradn.com\/reclamations-recours-conciliation\/"},"modified":"2025-11-18T14:11:50","modified_gmt":"2025-11-18T14:11:50","slug":"reclamations-recours-conciliation","status":"publish","type":"page","link":"https:\/\/www.youradn.com\/fr\/reclamations-recours-conciliation\/","title":{"rendered":"R\u00e9clamations, recours, conciliation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2470\" class=\"elementor elementor-2470 elementor-2128\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5efe8c11 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"5efe8c11\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73f71d88 elementor-widget elementor-widget-text-editor\" data-id=\"73f71d88\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p>Dans le cas o\u00f9 un litige survient entre le Client et la YOURADN concernant des produits et services FOURNIS, le Client peut d\u00e9poser une r\u00e9clamation aupr\u00e8s de la YOURADN en remplissant le <a href=\"#form_reclami\">formulaire appropri\u00e9 <\/a>sur le site, ou en envoyant une communication (par lettre recommand\u00e9e avec accus\u00e9 de r\u00e9ception, courrier postal, e-mail, PEC ou fax) \u00e0 l&rsquo;une des adresses suivantes:<\/p>\n<p><\/p>\n<p>TESORA SPA<\/p>\n<p><\/p>\n<p>Customer Satisfaction &amp; Claims Italy<br>Via NAPO TORRIANI 31 \u2013 20124 MILANO<br>Email: reclami@youradn.com &#8211; indirizzo Pec: tesora_spa@legalmail.it<\/p>\n<p><\/p>\n<p>Les donn\u00e9es personnelles que vous fournissez seront trait\u00e9es par Tesora SpA en qualit\u00e9 de responsable du traitement, pour r\u00e9pondre \u00e0 votre demande par le biais de processus partiellement automatis\u00e9s, qui pr\u00e9voient \u00e0 la fois l&rsquo;intervention humaine et l&rsquo;utilisation d&rsquo;outils d&rsquo;intelligence artificielle.<br><a href=\"https:\/\/www.youradn.com\/fr\/vie-privee\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pour plus d&rsquo;informations sur le traitement de vos donn\u00e9es personnelles, cliquez ici<\/a><\/p>\n<p><\/p>\n<p>YOURADN doit r\u00e9pondre dans les d\u00e9lais suivants :<\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><\/ul>\n<\/li>\n<\/ul>\n<p> <\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>60 jours de calendrier \u00e0 compter de la r\u00e9ception de la r\u00e9clamation relative aux op\u00e9rations et aux services fournis ;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>15 jours ouvrables \u00e0 compter de la r\u00e9ception de la r\u00e9clamation relative aux services de transfert, \u00e9change. Si, dans des situations exceptionnelles, YOURADN ne peut pas r\u00e9pondre dans ce d\u00e9lai, envoyez une r\u00e9ponse interm\u00e9diaire, en indiquant les raisons du retard et en pr\u00e9cisant le d\u00e9lai dans lequel le client recevra une r\u00e9ponse d\u00e9finitive, qui ne doit pas d\u00e9passer 35 jours ouvrables. <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16d2f3d elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"16d2f3d\" data-element_type=\"widget\" id=\"form_reclami\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nouveau formulaire\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"2470\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"16d2f3d\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"R\u00e9clamations, recours, conciliation - YourAdn\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"2470\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-cognome elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-cognome\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSurname\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[cognome]\" id=\"form-field-cognome\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Surname\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nome elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nome\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nome]\" id=\"form-field-nome\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-codice_fiscale elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-codice_fiscale\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTax ID code\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[codice_fiscale]\" id=\"form-field-codice_fiscale\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tax ID code\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-gia_cliente elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-gia_cliente\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAlready a customer\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Yes\" id=\"form-field-gia_cliente-0\" name=\"form_fields[gia_cliente]\"> <label for=\"form-field-gia_cliente-0\">Yes<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"No\" id=\"form-field-gia_cliente-1\" name=\"form_fields[gia_cliente]\"> <label for=\"form-field-gia_cliente-1\">No<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefono elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefono\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelephone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<span class=\"ccfef-editor-intl-input\" data-id=\"form-field-telefono\" data-field-id=\"1e1d241\" data-default-country=\"it\" data-include-countries=\"\" data-exclude-countries=\"\" data-dial-code-visibility=\"show\" data-strict-mode=\"no\" style=\"display: none;\"><\/span>\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefono]\" id=\"form-field-telefono\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Seuls les caract\u00e8res de num\u00e9ros de t\u00e9l\u00e9phone (#, -, *, etc.) sont accept\u00e9s.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-argomento elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-argomento\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSubject of the complaint\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[argomento]\" id=\"form-field-argomento\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Subject of the complaint\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-messaggio elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-messaggio\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[messaggio]\" id=\"form-field-messaggio\" rows=\"8\" placeholder=\"Message\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_e0f269d elementor-col-100\">\n\t\t\t\t\tIt is important to indicate any relationship you are referring to and describe the dispute that occurred as best as possible.<br><br>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-preferenza elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-preferenza\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tContact preferences\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[preferenza]\" id=\"form-field-preferenza\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Matin\">Matin<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Apr\u00e8s-midi\">Apr\u00e8s-midi<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Soir&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;\">Soir<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_c690296 elementor-col-100\">\n\t\t\t\t\tEn cliquant sur le bouton \u00ab D\u00e9poser une r\u00e9clamation \u00bb, les donn\u00e9es personnelles que vous fournissez seront trait\u00e9es par Tesora SPA, responsable du traitement, afin de r\u00e9pondre \u00e0 votre demande par le biais de processus partiellement automatis\u00e9s, impliquant \u00e0 la fois une intervention humaine et l\u2019utilisation d\u2019outils d\u2019intelligence artificielle.\nPour plus d\u2019informations sur le traitement de vos donn\u00e9es personnelles, veuillez consulter ou t\u00e9l\u00e9charger la <a target=\"_blank\" href=\"https:\/\/www.youradn.com\/fr\/vie-privee\/\">Politique de confidentialit\u00e9.<\/a>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer une r\u00e9clamation<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dans le cas o\u00f9 un litige survient entre le Client et la YOURADN concernant des produits et services FOURNIS, le Client peut d\u00e9poser une r\u00e9clamation aupr\u00e8s de la YOURADN en remplissant le formulaire appropri\u00e9 sur le site, ou en envoyant une communication (par lettre recommand\u00e9e avec accus\u00e9 de r\u00e9ception, courrier postal, e-mail, PEC ou fax) \u00e0 l&rsquo;une des adresses suivantes: TESORA SPA Customer Satisfaction &amp; Claims ItalyVia NAPO TORRIANI 31 \u2013 20124 MILANOEmail: reclami@youradn.com &#8211; indirizzo Pec: tesora_spa@legalmail.it Les donn\u00e9es personnelles que vous fournissez seront trait\u00e9es par Tesora SpA en qualit\u00e9 de responsable du traitement, pour r\u00e9pondre \u00e0 votre demande par le biais de processus partiellement automatis\u00e9s, qui pr\u00e9voient \u00e0 la fois l&rsquo;intervention humaine et l&rsquo;utilisation d&rsquo;outils d&rsquo;intelligence artificielle.Pour plus d&rsquo;informations sur le traitement de vos donn\u00e9es personnelles, cliquez ici YOURADN doit r\u00e9pondre dans les d\u00e9lais suivants : 60 jours de calendrier \u00e0 compter de la r\u00e9ception de la r\u00e9clamation relative aux op\u00e9rations et aux services fournis ; 15 jours ouvrables \u00e0 compter de la r\u00e9ception de la r\u00e9clamation relative aux services de transfert, \u00e9change. Si, dans des situations exceptionnelles, YOURADN ne peut pas r\u00e9pondre dans ce d\u00e9lai, envoyez une r\u00e9ponse interm\u00e9diaire, en indiquant les raisons du retard et en pr\u00e9cisant le d\u00e9lai dans lequel le client recevra une r\u00e9ponse d\u00e9finitive, qui ne doit pas d\u00e9passer 35 jours ouvrables.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2470","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e9clamations, recours, conciliation - YourAdn<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.youradn.com\/fr\/reclamations-recours-conciliation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9clamations, recours, conciliation - YourAdn\" \/>\n<meta property=\"og:description\" content=\"Dans le cas o\u00f9 un litige survient entre le Client et la YOURADN concernant des produits et services FOURNIS, le Client peut d\u00e9poser une r\u00e9clamation aupr\u00e8s de la YOURADN en remplissant le formulaire appropri\u00e9 sur le site, ou en envoyant une communication (par lettre recommand\u00e9e avec accus\u00e9 de r\u00e9ception, courrier postal, e-mail, PEC ou fax) \u00e0 l&rsquo;une des adresses suivantes: TESORA SPA Customer Satisfaction &amp; Claims ItalyVia NAPO TORRIANI 31 \u2013 20124 MILANOEmail: reclami@youradn.com &#8211; indirizzo Pec: tesora_spa@legalmail.it Les donn\u00e9es personnelles que vous fournissez seront trait\u00e9es par Tesora SpA en qualit\u00e9 de responsable du traitement, pour r\u00e9pondre \u00e0 votre demande par le biais de processus partiellement automatis\u00e9s, qui pr\u00e9voient \u00e0 la fois l&rsquo;intervention humaine et l&rsquo;utilisation d&rsquo;outils d&rsquo;intelligence artificielle.Pour plus d&rsquo;informations sur le traitement de vos donn\u00e9es personnelles, cliquez ici YOURADN doit r\u00e9pondre dans les d\u00e9lais suivants : 60 jours de calendrier \u00e0 compter de la r\u00e9ception de la r\u00e9clamation relative aux op\u00e9rations et aux services fournis ; 15 jours ouvrables \u00e0 compter de la r\u00e9ception de la r\u00e9clamation relative aux services de transfert, \u00e9change. 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