{"id":2903,"date":"2026-01-15T11:08:53","date_gmt":"2026-01-15T11:08:53","guid":{"rendered":"https:\/\/www.youradn.com\/complaints-appeals-conciliation-e-money-2\/"},"modified":"2026-02-03T09:14:04","modified_gmt":"2026-02-03T09:14:04","slug":"complaints-appeals-conciliation-crypto","status":"publish","type":"page","link":"https:\/\/www.youradn.com\/en\/complaints-appeals-conciliation-crypto\/","title":{"rendered":"Complaints, appeals, and crypto-asset conciliation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2903\" class=\"elementor elementor-2903 elementor-2805\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d81e95 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"0d81e95\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85f8c10 elementor-widget elementor-widget-spacer\" data-id=\"85f8c10\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81df0da e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"81df0da\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21ff8ae elementor-widget elementor-widget-heading\" data-id=\"21ff8ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints, appeals, and crypto-asset conciliation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef8e47e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"ef8e47e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13768d6 elementor-widget elementor-widget-text-editor\" data-id=\"13768d6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>TESORA SpA has implemented a procedure in relation to the management of FORMAL COMPLAINTS relating to the services provided for crypto-assets in accordance with Regulation (EU) 2023\/1114 (MiCA), with particular reference to Article 71, and Delegated Regulation (EU) 2025\/294 (RD MiCA), with the intention of ensuring fair, transparent and timely treatment to protect our customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-791daf6 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"791daf6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba76a2 elementor-widget elementor-widget-heading\" data-id=\"6ba76a2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is a complaint<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9157e5e elementor-widget elementor-widget-text-editor\" data-id=\"9157e5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please note that this procedure is not part of the scope of requesting information or activities related to consultancy or technical support. For these activities, you can make use of the support service offered online by sending an email to the info.cripto@youradn.com or support.cripto@youradn.com email address , or through the support of your trusted advisor.<br>This section is intended for a formal complaint that reports a concrete disservice generated by our operations and that requires specific intervention and rapid attention from Tesora SpA in order to resolve the criticality. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95f35d5 elementor-widget elementor-widget-heading\" data-id=\"95f35d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to file a complaint<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f1c832 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"1f1c832\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4596678 elementor-widget elementor-widget-text-editor\" data-id=\"4596678\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the event that a dispute arises between the Customer and Tesora SpA relating to products and services PROVIDED, the Customer may submit a complaint to YOURADN by filling out the <a href=\"https:\/\/www.youradn.com\/wp-content\/uploads\/2026\/02\/ENG_MODULO-RECLAMI.pdf\">appropriate form<\/a> on the site, or by sending a communication (by registered mail with return receipt, ordinary <br \/>mail, e-mail, PEC or Fax) to one of the addresses indicated below:<\/p><p>TESORA SPA<br \/>UFFICIO RECLAMI<br \/>Via NAPO TORRIANI 31 \u2013 20124 MILANO<br \/>Email: reclami.cripto@youradn.com \u2013 adress Pec: tesora_spa@legalmail.it<\/p><p>Alternatively: <br \/>You can send us the <a href=\"#form\">COMPLAINTS<\/a> form filled in:<\/p><ul><li>Email: reclami@youradn.com<\/li><li>PEC: tesora.spa@legalmail.it<\/li><li><a href=\"https:\/\/www.youradn.com\/en\/complaints-appeals-conciliation\/\">Online form:<\/a><\/li><li>Ordinary mail: TESORA S.p.A. &#8211; Complaints Office, Via Napo Torriani 31, 20124 Milan (MI)<\/li><li>YOURADN App: Assistance section &gt; file a complaint SECTION 2 &#8211; COMPLAINANT&#8217;S IDENTIFICATION <br \/>DATA<\/li><\/ul><p>DATI PERSONALI GESTITI SECONDO Regolamento (UE) 2016\/679 (GDPR)<\/p><p>The personal data you provide will be processed by TESORA SpA in its capacity as Data Controller, to respond to your request through partially automated processes, which involve both human intervention and the use of artificial intelligence tools.<\/p><p><a href=\"https:\/\/www.youradn.com\/en\/privacy\/\" target=\"_blank\" rel=\"noreferrer noopener\">For more information on the processing of your personal data, click here<\/a><\/p><ul class=\"wp-block-list\"><li style=\"list-style-type: none;\">\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fdce1c9 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"fdce1c9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-614f77b elementor-widget elementor-widget-heading\" data-id=\"614f77b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Response times<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc57294 elementor-widget elementor-widget-text-editor\" data-id=\"fc57294\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>TESORA SPA will respond within:<\/p><ul><li>60 calendar days from receipt of the complaint relating to the operations and services provided;<\/li><li>15 working days from receipt of the complaint regarding transfer, exchange services. If, in exceptional situations, TESORA SPA cannot respond within this deadline, it sends an interim response, indicating the reasons for the <br>delay and specifying the deadline within which the customer will obtain a definitive response, in any case not exceeding 35 working days.<br>This form allows you to submit a formal complaint to TESORA S.p.A. regarding the crypto-asset services we offer.<br>IMPORTANT: <\/li><li>The submission of the complaint is completely free of charge<\/li><li>You will receive confirmation of receipt within 2 working days<\/li><li>You will receive a final answer within 60 days (general services) or 15-35 days (payment services)<\/li><li>If dissatisfied with the answer, he can turn to alternative dispute resolution bodies (ACF, Banking <br>and Financial Conciliator, etc.).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b99503a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"b99503a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfa21cb elementor-widget elementor-widget-heading\" data-id=\"cfa21cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What to do if you are not satisfied with our response<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a58ed60 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"a58ed60\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3167e22 elementor-widget elementor-widget-text-editor\" data-id=\"3167e22\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you are not satisfied with the response you will receive from TESORA, you have the right to contact the following bodies:<\/p><p><b>1. ARBITRATOR FOR FINANCIAL DISPUTES (ACF)<\/b><\/p><ul><li>Managed by: CONSOB<\/li><li>Website: www.acf.consob.it<\/li><li>Email: acf@consob.it<\/li><li>Cost: Free<\/li><\/ul><p><b>2. BANKING AND FINANCIAL CONCILIATOR (for payment services)<\/b><\/p><ul><li>Website: www.conciliatorebancario.it<\/li><li>Phone: 06 8912.8080<\/li><li>Free<\/li><\/ul><p><b>3. . SUPERVISORY AUTHORITIES<\/b><\/p><ul><li>CONSOB: www.consob.it | consob@consob.it | Tel. 06 8477.1<\/li><li>Bank of Italy: www.bancaditalia.it | servizio.tutela.utenza@bancaditalia.it<\/li><\/ul><p><b>4. ORDINARY JUDGE<\/b><\/p><p>He always has the right to appeal to the competent judicial authority.<\/p><p>Per maggiori informazioni sui mezzi di ricorso disponibili: https:\/\/www.youradn.com\/en\/complaints-appeals-conciliation\/<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca543ac e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"ca543ac\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecb8953 elementor-widget elementor-widget-spacer\" data-id=\"ecb8953\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e46db2 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"3e46db2\" data-element_type=\"container\" id=\"form\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-871853b elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"871853b\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nuovo modulo\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"2903\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"871853b\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Complaints, appeals, and crypto-asset conciliation - YourAdn\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"2903\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-cognome elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-cognome\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSurname\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[cognome]\" id=\"form-field-cognome\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Surname\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nome elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nome\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nome]\" id=\"form-field-nome\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-codice_fiscale elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-codice_fiscale\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTax Code\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[codice_fiscale]\" id=\"form-field-codice_fiscale\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tax Code\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-gia_cliente elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-gia_cliente\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tReturning customer\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Yes\" id=\"form-field-gia_cliente-0\" name=\"form_fields[gia_cliente]\"> <label for=\"form-field-gia_cliente-0\">Yes<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"No\" id=\"form-field-gia_cliente-1\" name=\"form_fields[gia_cliente]\"> <label for=\"form-field-gia_cliente-1\">No<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefono elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefono\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelephone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<span class=\"ccfef-editor-intl-input\" data-id=\"form-field-telefono\" data-field-id=\"1e1d241\" data-default-country=\"it\" data-include-countries=\"\" data-exclude-countries=\"\" data-dial-code-visibility=\"show\" data-strict-mode=\"no\" style=\"display: none;\"><\/span>\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefono]\" id=\"form-field-telefono\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-argomento elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-argomento\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSubject of the complaint\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[argomento]\" id=\"form-field-argomento\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Subject of the complaint\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-messaggio elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-messaggio\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[messaggio]\" id=\"form-field-messaggio\" rows=\"8\" placeholder=\"Message\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_e0f269d elementor-col-100\">\n\t\t\t\t\tIt is important to indicate any relationship to which reference is made and to describe the dispute that occurred in the best possible way.<br><br>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-preferenza elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-preferenza\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tContact preferences\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[preferenza]\" id=\"form-field-preferenza\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Morning\">Morning<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Afternoon\">Afternoon<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Evening\">Evening<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_c690296 elementor-col-100\">\n\t\t\t\t\tBy clicking on the \"Send Complaint\" button, the personal data you provide will be processed by Tesora SPA as Data Controller, to respond to your request through partially automated processes, which involve both human intervention and the use of artificial intelligence tools.\nFor more information on the processing of your personal data, consult or download the <a target=\"_blank\" href=\"https:\/\/www.youradn.com\/en\/privacy\/\">Privacy Policy<\/a>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div 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data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints, appeals, and crypto-asset conciliation TESORA SpA has implemented a procedure in relation to the management of FORMAL COMPLAINTS relating to the services provided for crypto-assets in accordance with Regulation (EU) 2023\/1114 (MiCA), with particular reference to Article 71, and Delegated Regulation (EU) 2025\/294 (RD MiCA), with the intention of ensuring fair, transparent and timely treatment to protect our customers. What is a complaint Please note that this procedure is not part of the scope of requesting information or activities related to consultancy or technical support. For these activities, you can make use of the support service offered online by sending an email to the info.cripto@youradn.com or support.cripto@youradn.com email address , or through the support of your trusted advisor.This section is intended for a formal complaint that reports a concrete disservice generated by our operations and that requires specific intervention and rapid attention from Tesora SpA in order to resolve the criticality. How to file a complaint In the event that a dispute arises between the Customer and Tesora SpA relating to products and services PROVIDED, the Customer may submit a complaint to YOURADN by filling out the appropriate form on the site, or by sending a communication (by registered mail with return receipt, ordinary mail, e-mail, PEC or Fax) to one of the addresses indicated below: TESORA SPAUFFICIO RECLAMIVia NAPO TORRIANI 31 \u2013 20124 MILANOEmail: reclami.cripto@youradn.com \u2013 adress Pec: tesora_spa@legalmail.it Alternatively: You can send us the COMPLAINTS form filled in: Email: reclami@youradn.com PEC: tesora.spa@legalmail.it Online form: Ordinary mail: TESORA S.p.A. &#8211; Complaints Office, Via Napo Torriani 31, 20124 Milan (MI) YOURADN App: Assistance section &gt; file a complaint SECTION 2 &#8211; COMPLAINANT&#8217;S IDENTIFICATION DATA DATI PERSONALI GESTITI SECONDO Regolamento (UE) 2016\/679 (GDPR) The personal data you provide will be processed by TESORA SpA in its capacity as Data Controller, to respond to your request through partially automated processes, which involve both human intervention and the use of artificial intelligence tools. For more information on the processing of your personal data, click here \u00a0 Response times TESORA SPA will respond within: 60 calendar days from receipt of the complaint relating to the operations and services provided; 15 working days from receipt of the complaint regarding transfer, exchange services. If, in exceptional situations, TESORA SPA cannot respond within this deadline, it sends an interim response, indicating the reasons for the delay and specifying the deadline within which the customer will obtain a definitive response, in any case not exceeding 35 working days.This form allows you to submit a formal complaint to TESORA S.p.A. regarding the crypto-asset services we offer.IMPORTANT: The submission of the complaint is completely free of charge You will receive confirmation of receipt within 2 working days You will receive a final answer within 60 days (general services) or 15-35 days (payment services) If dissatisfied with the answer, he can turn to alternative dispute resolution bodies (ACF, Banking and Financial Conciliator, etc.). What to do if you are not satisfied with our response If you are not satisfied with the response you will receive from TESORA, you have the right to contact the following bodies: 1. ARBITRATOR FOR FINANCIAL DISPUTES (ACF) Managed by: CONSOB Website: www.acf.consob.it Email: acf@consob.it Cost: Free 2. BANKING AND FINANCIAL CONCILIATOR (for payment services) Website: www.conciliatorebancario.it Phone: 06 8912.8080 Free 3. . SUPERVISORY AUTHORITIES CONSOB: www.consob.it | consob@consob.it | Tel. 06 8477.1 Bank of Italy: www.bancaditalia.it | servizio.tutela.utenza@bancaditalia.it 4. ORDINARY JUDGE He always has the right to appeal to the competent judicial authority. Per maggiori informazioni sui mezzi di ricorso disponibili: https:\/\/www.youradn.com\/en\/complaints-appeals-conciliation\/<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2903","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints, appeals, and crypto-asset conciliation - YourAdn<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.youradn.com\/reclami-ricorsi-conciliazione-cripto-attivita\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints, appeals, and crypto-asset conciliation - YourAdn\" \/>\n<meta property=\"og:description\" content=\"Complaints, appeals, and crypto-asset conciliation TESORA SpA has implemented a procedure in relation to the management of FORMAL COMPLAINTS relating to the services provided for crypto-assets in accordance with Regulation (EU) 2023\/1114 (MiCA), with particular reference to Article 71, and Delegated Regulation (EU) 2025\/294 (RD MiCA), with the intention of ensuring fair, transparent and timely treatment to protect our customers. What is a complaint Please note that this procedure is not part of the scope of requesting information or activities related to consultancy or technical support. For these activities, you can make use of the support service offered online by sending an email to the info.cripto@youradn.com or support.cripto@youradn.com email address , or through the support of your trusted advisor.This section is intended for a formal complaint that reports a concrete disservice generated by our operations and that requires specific intervention and rapid attention from Tesora SpA in order to resolve the criticality. How to file a complaint In the event that a dispute arises between the Customer and Tesora SpA relating to products and services PROVIDED, the Customer may submit a complaint to YOURADN by filling out the appropriate form on the site, or by sending a communication (by registered mail with return receipt, ordinary mail, e-mail, PEC or Fax) to one of the addresses indicated below: TESORA SPAUFFICIO RECLAMIVia NAPO TORRIANI 31 \u2013 20124 MILANOEmail: reclami.cripto@youradn.com \u2013 adress Pec: tesora_spa@legalmail.it Alternatively: You can send us the COMPLAINTS form filled in: Email: reclami@youradn.com PEC: tesora.spa@legalmail.it Online form: Ordinary mail: TESORA S.p.A. &#8211; Complaints Office, Via Napo Torriani 31, 20124 Milan (MI) YOURADN App: Assistance section &gt; file a complaint SECTION 2 &#8211; COMPLAINANT&#8217;S IDENTIFICATION DATA DATI PERSONALI GESTITI SECONDO Regolamento (UE) 2016\/679 (GDPR) The personal data you provide will be processed by TESORA SpA in its capacity as Data Controller, to respond to your request through partially automated processes, which involve both human intervention and the use of artificial intelligence tools. For more information on the processing of your personal data, click here \u00a0 Response times TESORA SPA will respond within: 60 calendar days from receipt of the complaint relating to the operations and services provided; 15 working days from receipt of the complaint regarding transfer, exchange services. If, in exceptional situations, TESORA SPA cannot respond within this deadline, it sends an interim response, indicating the reasons for the delay and specifying the deadline within which the customer will obtain a definitive response, in any case not exceeding 35 working days.This form allows you to submit a formal complaint to TESORA S.p.A. regarding the crypto-asset services we offer.IMPORTANT: The submission of the complaint is completely free of charge You will receive confirmation of receipt within 2 working days You will receive a final answer within 60 days (general services) or 15-35 days (payment services) If dissatisfied with the answer, he can turn to alternative dispute resolution bodies (ACF, Banking and Financial Conciliator, etc.). What to do if you are not satisfied with our response If you are not satisfied with the response you will receive from TESORA, you have the right to contact the following bodies: 1. ARBITRATOR FOR FINANCIAL DISPUTES (ACF) Managed by: CONSOB Website: www.acf.consob.it Email: acf@consob.it Cost: Free 2. BANKING AND FINANCIAL CONCILIATOR (for payment services) Website: www.conciliatorebancario.it Phone: 06 8912.8080 Free 3. . SUPERVISORY AUTHORITIES CONSOB: www.consob.it | consob@consob.it | Tel. 06 8477.1 Bank of Italy: www.bancaditalia.it | servizio.tutela.utenza@bancaditalia.it 4. ORDINARY JUDGE He always has the right to appeal to the competent judicial authority. 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What is a complaint Please note that this procedure is not part of the scope of requesting information or activities related to consultancy or technical support. For these activities, you can make use of the support service offered online by sending an email to the info.cripto@youradn.com or support.cripto@youradn.com email address , or through the support of your trusted advisor.This section is intended for a formal complaint that reports a concrete disservice generated by our operations and that requires specific intervention and rapid attention from Tesora SpA in order to resolve the criticality. How to file a complaint In the event that a dispute arises between the Customer and Tesora SpA relating to products and services PROVIDED, the Customer may submit a complaint to YOURADN by filling out the appropriate form on the site, or by sending a communication (by registered mail with return receipt, ordinary mail, e-mail, PEC or Fax) to one of the addresses indicated below: TESORA SPAUFFICIO RECLAMIVia NAPO TORRIANI 31 \u2013 20124 MILANOEmail: reclami.cripto@youradn.com \u2013 adress Pec: tesora_spa@legalmail.it Alternatively: You can send us the COMPLAINTS form filled in: Email: reclami@youradn.com PEC: tesora.spa@legalmail.it Online form: Ordinary mail: TESORA S.p.A. &#8211; Complaints Office, Via Napo Torriani 31, 20124 Milan (MI) YOURADN App: Assistance section &gt; file a complaint SECTION 2 &#8211; COMPLAINANT&#8217;S IDENTIFICATION DATA DATI PERSONALI GESTITI SECONDO Regolamento (UE) 2016\/679 (GDPR) The personal data you provide will be processed by TESORA SpA in its capacity as Data Controller, to respond to your request through partially automated processes, which involve both human intervention and the use of artificial intelligence tools. For more information on the processing of your personal data, click here \u00a0 Response times TESORA SPA will respond within: 60 calendar days from receipt of the complaint relating to the operations and services provided; 15 working days from receipt of the complaint regarding transfer, exchange services. If, in exceptional situations, TESORA SPA cannot respond within this deadline, it sends an interim response, indicating the reasons for the delay and specifying the deadline within which the customer will obtain a definitive response, in any case not exceeding 35 working days.This form allows you to submit a formal complaint to TESORA S.p.A. regarding the crypto-asset services we offer.IMPORTANT: The submission of the complaint is completely free of charge You will receive confirmation of receipt within 2 working days You will receive a final answer within 60 days (general services) or 15-35 days (payment services) If dissatisfied with the answer, he can turn to alternative dispute resolution bodies (ACF, Banking and Financial Conciliator, etc.). What to do if you are not satisfied with our response If you are not satisfied with the response you will receive from TESORA, you have the right to contact the following bodies: 1. ARBITRATOR FOR FINANCIAL DISPUTES (ACF) Managed by: CONSOB Website: www.acf.consob.it Email: acf@consob.it Cost: Free 2. BANKING AND FINANCIAL CONCILIATOR (for payment services) Website: www.conciliatorebancario.it Phone: 06 8912.8080 Free 3. . SUPERVISORY AUTHORITIES CONSOB: www.consob.it | consob@consob.it | Tel. 06 8477.1 Bank of Italy: www.bancaditalia.it | servizio.tutela.utenza@bancaditalia.it 4. ORDINARY JUDGE He always has the right to appeal to the competent judicial authority. 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