{"id":2468,"date":"2025-09-17T08:28:36","date_gmt":"2025-09-17T08:28:36","guid":{"rendered":"https:\/\/www.youradn.com\/complaints-appeals-conciliation\/"},"modified":"2025-11-18T13:42:55","modified_gmt":"2025-11-18T13:42:55","slug":"complaints-appeals-conciliation","status":"publish","type":"page","link":"https:\/\/www.youradn.com\/en\/complaints-appeals-conciliation\/","title":{"rendered":"Complaints, appeals, conciliation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2468\" class=\"elementor elementor-2468 elementor-2128\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5efe8c11 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"5efe8c11\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73f71d88 elementor-widget elementor-widget-text-editor\" data-id=\"73f71d88\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p>In the event that a dispute arises between the Customer and YOURADN relating to products and services PROVIDED, the Customer may submit a complaint to YOURADN by filling out the<a href=\"#form_reclami\"> appropriate form<\/a> on the site, or by sending a communication (by registered letter with return receipt, ordinary mail, email, certified email or fax) to one of the addresses indicated below:<\/p>\n<p><\/p>\n<p>TESORA SPA<\/p>\n<p><\/p>\n<p>Customer Satisfaction &amp; Claims Italy<br>Via NAPO TORRIANI 31 \u2013 20124 MILANO<br>Email: reclami@youradn.com &#8211; indirizzo Pec: tesora_spa@legalmail.it<\/p>\n<p><\/p>\n<p>The personal data you provide will be processed by Tesora SpA as Data Controller, to respond to your request through partially automated processes, which involve both human intervention and the use of artificial intelligence tools.<br><a href=\"https:\/\/www.youradn.com\/en\/privacy\/\" target=\"_blank\" rel=\"noreferrer noopener\">For more information on the processing of your personal data, click here<\/a><\/p>\n<p><\/p>\n<p>YOURADN must respond within:<\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><\/ul>\n<\/li>\n<\/ul>\n<p> <\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>60 calendar days from receipt of the complaint relating to the operations and services provided;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>15 working days from receipt of the complaint relating to transfer and exchange services. If, in exceptional situations, YOURADN cannot respond within this period, it will send an interim reply, indicating the reasons for the delay and specifying the deadline by which the customer will receive a definitive answer, which in any case will not exceed 35 working days. <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16d2f3d elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"16d2f3d\" data-element_type=\"widget\" id=\"form_reclami\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nuovo modulo\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"2468\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"16d2f3d\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Complaints, appeals, conciliation - YourAdn\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"2468\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-cognome elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-cognome\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSurname\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[cognome]\" id=\"form-field-cognome\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Surname\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nome elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nome\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nome]\" id=\"form-field-nome\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-codice_fiscale elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-codice_fiscale\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTax Code\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[codice_fiscale]\" id=\"form-field-codice_fiscale\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tax Code\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-gia_cliente elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-gia_cliente\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tReturning customer\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Yes\" id=\"form-field-gia_cliente-0\" name=\"form_fields[gia_cliente]\"> <label for=\"form-field-gia_cliente-0\">Yes<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"No\" id=\"form-field-gia_cliente-1\" name=\"form_fields[gia_cliente]\"> <label for=\"form-field-gia_cliente-1\">No<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefono elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefono\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelephone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<span class=\"ccfef-editor-intl-input\" data-id=\"form-field-telefono\" data-field-id=\"1e1d241\" data-default-country=\"it\" data-include-countries=\"\" data-exclude-countries=\"\" data-dial-code-visibility=\"show\" data-strict-mode=\"no\" style=\"display: none;\"><\/span>\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefono]\" id=\"form-field-telefono\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-argomento elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-argomento\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSubject of the complaint\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[argomento]\" id=\"form-field-argomento\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Subject of the complaint\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-messaggio elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-messaggio\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[messaggio]\" id=\"form-field-messaggio\" rows=\"8\" placeholder=\"Message\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_e0f269d elementor-col-100\">\n\t\t\t\t\tIt is important to indicate any relationship to which reference is made and to describe the dispute that occurred in the best possible way.<br><br>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-preferenza elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-preferenza\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tContact preferences\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[preferenza]\" id=\"form-field-preferenza\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Morning\">Morning<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Afternoon\">Afternoon<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Evening\">Evening<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_c690296 elementor-col-100\">\n\t\t\t\t\tBy clicking on the \"Send Complaint\" button, the personal data you provide will be processed by Tesora SPA as Data Controller, to respond to your request through partially automated processes, which involve both human intervention and the use of artificial intelligence tools.\nFor more information on the processing of your personal data, consult or download the <a target=\"_blank\" href=\"https:\/\/www.youradn.com\/en\/privacy\/\">Privacy Policy<\/a>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send Claim<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In the event that a dispute arises between the Customer and YOURADN relating to products and services PROVIDED, the Customer may submit a complaint to YOURADN by filling out the appropriate form on the site, or by sending a communication (by registered letter with return receipt, ordinary mail, email, certified email or fax) to one of the addresses indicated below: TESORA SPA Customer Satisfaction &amp; Claims ItalyVia NAPO TORRIANI 31 \u2013 20124 MILANOEmail: reclami@youradn.com &#8211; indirizzo Pec: tesora_spa@legalmail.it The personal data you provide will be processed by Tesora SpA as Data Controller, to respond to your request through partially automated processes, which involve both human intervention and the use of artificial intelligence tools.For more information on the processing of your personal data, click here YOURADN must respond within: 60 calendar days from receipt of the complaint relating to the operations and services provided; 15 working days from receipt of the complaint relating to transfer and exchange services. If, in exceptional situations, YOURADN cannot respond within this period, it will send an interim reply, indicating the reasons for the delay and specifying the deadline by which the customer will receive a definitive answer, which in any case will not exceed 35 working days.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2468","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints, appeals, conciliation - YourAdn<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.youradn.com\/en\/complaints-appeals-conciliation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints, appeals, conciliation - YourAdn\" \/>\n<meta property=\"og:description\" content=\"In the event that a dispute arises between the Customer and YOURADN relating to products and services PROVIDED, the Customer may submit a complaint to YOURADN by filling out the appropriate form on the site, or by sending a communication (by registered letter with return receipt, ordinary mail, email, certified email or fax) to one of the addresses indicated below: TESORA SPA Customer Satisfaction &amp; Claims ItalyVia NAPO TORRIANI 31 \u2013 20124 MILANOEmail: reclami@youradn.com &#8211; indirizzo Pec: tesora_spa@legalmail.it The personal data you provide will be processed by Tesora SpA as Data Controller, to respond to your request through partially automated processes, which involve both human intervention and the use of artificial intelligence tools.For more information on the processing of your personal data, click here YOURADN must respond within: 60 calendar days from receipt of the complaint relating to the operations and services provided; 15 working days from receipt of the complaint relating to transfer and exchange services. 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